fail to start up with ray-tracing on

[agtdummy1314]

game crashes after a short period of black screen on start-up if ray-tracing is on, works fine with ray-tracing off, does anybody know the cause?

[Castor Troy]

This is basic but did you try verifying the game files and downloading the latest video drivers?

[cocoshaker]

Try to update your graphics card drivers if you didn't. The latest updates solved lots of issues with this game.

[agtdummy1314]

Originally posted by Castor Troy:

This is basic but did you try verifying the game files and downloading the latest video drivers?

game files' verified and the driver is newest, actually i just bought this new graphic card last week and installed the newest driver.

[agtdummy1314]

Originally posted by cocoshaker:

Try to update your graphics card drivers if you didn't. The latest updates solved lots of issues with this game.

i just bought this new 3080 last week, the driver is newest, since i used to be using a 1660, i'm not so familiar with rtx issues.

[Castor Troy]

Sounds like maybe the ray tracing settings may be weird. If you set every ray tracing setting to low does it still crash?

Also, you say it crashes on startup. Where are you enabling ray tracing? Are you turning it on in the config before you run the game or are you turning it on in game? You might want to try setting it in each place to see if that makes a difference. For example, turn it off in the config, launch the game, then turn on ray tracing while in the game. Does it crash after that?

[agtdummy1314]

Originally posted by Castor Troy:

Sounds like maybe the ray tracing settings may be weird. If you set every ray tracing setting to low does it still crash?

Also, you say it crashes on startup. Where are you enabling ray tracing? Are you turning it on in the config before you run the game or are you turning it on in game? You might want to try setting it in each place to see if that makes a difference. For example, turn it off in the config, launch the game, then turn on ray tracing while in the game. Does it crash after that?

if i turned it on in game, the game crashes immediately, if i start the game with rtx on in launcher, the game starts with a black screen then crashes. Both crashes have no prompts.
And there are two on/off options under rtx: sun shadow and reflection, game still crashes with these two options off if rtx's on.

[Bleh!]

I was having the same issue. I resolved it by enabling ray-tracing in the options menu of the splash screen when you first start the game and then running the benchmark at the bottom of the options menu.

Problem is the game doesn't look any different and like you I can't turn on ray-tracing reflections or ray-tracing sun shadows if I do the game and the benchmark immediately crashes and i have to turn those options off and run the benchmark again.

I don't think the ray-tracing options even do anything to be honest, at least they don't seem to do anything on my RTX4090.

[Castor Troy]

Originally posted by Bleh!:

I was having the same issue. I resolved it by enabling ray-tracing in the options menu of the splash screen when you first start the game and then running the benchmark at the bottom of the options menu.

Problem is the game doesn't look any different and like you I can't turn on ray-tracing reflections or ray-tracing sun shadows if I do the game and the benchmark immediately crashes and i have to turn those options off and run the benchmark again.

I don't think the ray-tracing options even do anything to be honest, at least they don't seem to do anything on my RTX4090.

Play Miami. You should see crazy reflections in the glass. Also, Dubai is a good level to test.

[Bleh!]

Originally posted by Castor Troy:

Originally posted by Bleh!:

I was having the same issue. I resolved it by enabling ray-tracing in the options menu of the splash screen when you first start the game and then running the benchmark at the bottom of the options menu.

Problem is the game doesn't look any different and like you I can't turn on ray-tracing reflections or ray-tracing sun shadows if I do the game and the benchmark immediately crashes and i have to turn those options off and run the benchmark again.

I don't think the ray-tracing options even do anything to be honest, at least they don't seem to do anything on my RTX4090.

Play Miami. You should see crazy reflections in the glass. Also, Dubai is a good level to test.

Problem is I can't turn on 'ray tracing reflections' so I don't think the reflections would look any different from vanilla.

[Bleh!]

Originally posted by agtdummy1314:

Originally posted by Castor Troy:

Sounds like maybe the ray tracing settings may be weird. If you set every ray tracing setting to low does it still crash?

Also, you say it crashes on startup. Where are you enabling ray tracing? Are you turning it on in the config before you run the game or are you turning it on in game? You might want to try setting it in each place to see if that makes a difference. For example, turn it off in the config, launch the game, then turn on ray tracing while in the game. Does it crash after that?

if i turned it on in game, the game crashes immediately, if i start the game with rtx on in launcher, the game starts with a black screen then crashes. Both crashes have no prompts.
And there are two on/off options under rtx: sun shadow and reflection, game still crashes with these two options off if rtx's on.

I found what the problem was for me. the culprit turned out to be the version of windows 10 I was using. I upgraded to windows 11 pro and I can now enable all the ray tracing options without the game crashing. There was a file called 'NRI.dll' that was not able to run on the version of windows 10 I was using. Follow these instructions to find out if you are having the same issue:

1. click start
2. type 'msinfo' and then click on 'system information'
3. click on 'file' then 'export'
4. name the file whatever you like
5. open said file with notepad and make sure 'word wrap' is enabled.
6. hit 'ctrl' and 'f' to bring up the find function and type 'hitman' then click on the down arrow
7. you should now be in the windows error reporting section of the file, follow the same sentence pertaining to the hitman3.exe and look for 'Faulting module name'. This is the file that is not able to run when you launch the hitman3.exe. You may be able to troubleshoot from there, sorry I can't be of more assistance I'm just fumbling about in the dark myself.