Hitman WOA Progress Reset : how long does it take?

[MrSheoko]

Hi guys,
I recently encountered a glitch that prevented me from obtaining an achievement (I'm on Steam), and thus decided to follow some of the instructions I've read on here, the easiest and quickest one being asking to IOI to reset my profile and all my data on this website : https://personal.hitman.io/
Which I did yesterday. The thing is, it was clearly stipulated I could take up to 30 days to have my profile deleted/reset, but like 90% of the people that did it in the past on here received the deletion confirmation email like 5 minutes after they asked IOI to reset their data.
But from my side, still nothing. I wanted to know, in case some of you recently did the same thing, how long it could really take lately?
Thanks a lot :)

[DessIntress]

You will get 2 emails after it.

1. (in my case 5 minutes after requesting)
"As requested, we have started the process to delete your HITMAN Profile.
If you login to any HITMAN service from this point onward, a new account will be created for you. This new account will not be associated with the current deletion request."

2. (7 days later)
"Your HITMAN profile has been deleted."

You can start playing after email #1.


btw: As ioi already points out, this request is not intended for regular game progress resets.
So you can't repeat it over and over again. They can say "no".

In my case, for example, I wanted to do it because I had carried over my progress since part 1 and just wanted to start fresh after switching to WoA.

E: Check your spam folder or start the game as a test. You'll notice right at the start whether it's a new profile or not. If not, leave before they think you've changed your mind. The question also arises as to whether this is a completely automated process. If a human is involved, then it's weekend.

[MrSheoko]

Thanks a lot! I'll check my emails tomorrow in order to see if the delay was due to the weekend or not! Do you think that it would really be possible for them to check that manually?

I'll keep you updated if I have some news! :)

[DessIntress]

Well, no one is going to sit down and delete your data by hand.
But since everything that has to do with your selected profile is deleted, it is quite possible that someone will receive an email with a deletion request that they have to confirm before anything else happens.

Ultimately, they can also reject it, which means that it has to be confirmed at least sporadically. (For example, if criteria defined by ioi are not met and the automatic system has detected this.)
A fully automated system would not need up to 30 days to do this, but just a few seconds.

[MrSheoko]

You might be right.

Well, I'll be waiting, we're Monday but I still did not receive the 1st email, so I guess I won't be one the 90% who received it in 5 minutes unfortunately

Thanks for your advice mate.

[Sgt. Osiris]

What achievement was it?

[MrSheoko]

The "Tools of the trade" achievement, I did everything asked in order to unlock it (ballistic, accident and explosion), but nothing unlocked on my side...

[MrSheoko]

Still didn't get any answer from IOI, it's been 3 days...