Game does not support hardware or software (RTX 3060, i7-11800H, windows 10)

[sbeitelmal]

Hello

I got Returnal a couple of days ago and when i launched the game I got a screen with the following message.

ALERT
Returnal does not support running on your current hardware or software specifications. Attempting to run Returnal on current specifications may negatively impact performance, visual quality and stability. For more information please consult the minimum and recommended specifications guidelines.

My hardware specs are as follows
CPU: i7-11800H
GPU: RTX 3060 Laptop GPU
Memory: 16GB 3200MHZ DDR4
Laptop Model: ASUS TUF Gaming F15 FX506HM

These specs fulfill the minimum requirements.
Initially tried relaunching it, updated my drivers and made sure it was using my Dedicated GPU and not the integrated GPU. none of that worked so I relented and set the graphics quality to medium and DLSS to Ultra Performance and hoped an early patch would fix this specific glitch. I got some stutter in Biome 1 but managed to stay at a comfortable 60fps most of the time. In Biome 2 and 3 performance was much better with even fewer stutters and frame drops.

But the second I hit Biome 4 no matter what i did with my graphics settings the game is now borderline unplayable. with fps often at less than 30fps with constant rapid stutters and slowdowns. I really don't mind low graphics or even low fps but at this point its getting in the way of gameplay, and since this hasn't been patched I wanted to ask if someone has experienced a similar error or has a way to solve it. Or if i missed some obvious solutions. Barring that how does one communicate with the devs or submit a bug report.

tl:dr Game wont recognize my (pretty common, and relatively powerful) hardware and its effecting performance to the point of messing up gameplay what do?

[Aria Athena]

Never seen this before. Only thing I can think of is reinstalling the game and also do a clean reinstall of the gpu drivers. Other than that, I have nothing. I don't know, if you don't mind try getting a high seas' version of the game to see if the issue persists.

[C1REX]

Check if your RAM is working at correct speed with XMP on and not at ultra slow 2133MHz. Lots of people forget to turn it on. It’s usually off by default in laptops and prebuilds.

Task manager -> performance -> memory: speed.

[NLxAROSA]

I think there are two problems here:

1. The notification you get (which I also get BTW, but doesnt affect performance gameplay whatsoever).
2. Stutter/degraded performance, which a lot of people have posted about already and as far as I can tell does not have a real fix yet.

I don't think the two are related as I also get the first (i7-11700/32gb/RTX3060ti/nvme ssd/Win11, all drivers up to date, so I definitely meet the specs), but not suffering from the second. Not yet anyway, might change as I progress further. Benchmarks are always fine on my end btw.

[thejewk]

I get that message on launch every time too, even though I exceed the requirements by a decent margin and get an average of 80-110 fps at 1440p. It's odd. Something must be off about the hardware detection, and I would like the option to not have another screen to click through every time I launch the game.

[RdRStar]

Returnal trying to tell you that gaming laptops do not support gaming.

[sbeitelmal]

Hello for anyone looking for solutions I'm sorry to tell you that i found out that my problem was thermal throttling. After improving my laptops cooling the problem has been resolved.

[Bavanity]

This has something to do with laptops. I have the MSI GT77 with 64GB ram, 13980HX processor and 4090m, and I get the message on every launch.

The game is performing AMAZING - it is running rings around the PS5 version.

With Epic everything, 4K, DLSS quality, and Frame Gen, EPIC RT for all 3 RT settings too, I get between 85 and 100 FPS (so really 45-50 but frame gen). No stutters.

Because it's just a 17" laptop screen, I can't really see the difference with 1440P, especially at around the 3 ft distance I play (and the viewing distance calculator will confirm that you can't see 1440P pixels on a 17.3" panel at anything further away than 1.7ft, hence, using 4K is just thrashing all the laptop components for no reason). so if I set it to 1440P full screen, epic everything, DLSS quality, Frame Gen OFF, I am maxing the refresh rate of my panel a lot of the time (144hz).

So WHAT on Earth are they on about? This is not an old Windows install with bloatware on it, the laptop is just over 2 months old and I did a completely fresh install TO avoid all the MSI bloatware and Norton rubbish.

Finally, I settled on half my refresh rate with RTSS, a 72 FPS cap, 1440P native, Epic settings, and it's rock solid. I did this as it's still plenty fast, still looks way better than my PS5 version, yet leaves 40+% overhead on the GPU - it's no where near 100% at those settings.. Therefore I can actually play it this way in the laptop's silent mode and there's genuinely barely any noise.

So every launch, getting this message is annoying indeed, but this is a coding issue cause it's mainly happening to people with laptops.

I mean the 4090M is equivalent to 3090ti desktop or between 4070ti and 4080 desktop, I have 64GB DDR ram, 16GB dedicated vram, a 24 core processor that is sitting at 5.2ghz on all P cores when Returnal is running, Win 11 Pro all up to date, the very latest Nvidia driver - and that's not good enough? The answer is that the fame is not detecting the components properly.

Well, the performance says it's plenty powerful, but I am actually going to return it (Epic Games) if a dev doesn't chime in and say it will be fixed, as I don't like paying for irritation and ignorance.

[Bavanity]

Originally posted by sbeitelmal:

Hello for anyone looking for solutions I'm sorry to tell you that i found out that my problem was thermal throttling. After improving my laptops cooling the problem has been resolved.

What? No throttling here, nada. Not even close when I get the message. GPU temp is in 50's and CPU in 70's.

[nekto_nekto]

Same message on two PCs that are above minimum settings

[EAT(^o^)ME]

returnal requires 32 gb of ram. you only have 16gb. also the rtx 3060 in your laptop doesn't have 8gb vram i think it has 6. returnal requires at least an 8gb card. sorry to say in this case it's either upgrade or refund.

[stef.castelli]

I get that warning too, even if my specs are definitely higher than the requirements.

I just click "continue" and play with excellent performance...

[Bavanity]

Originally posted by EAT(^o^)ME:

returnal requires 32 gb of ram. you only have 16gb. also the rtx 3060 in your laptop doesn't have 8gb vram i think it has 6. returnal requires at least an 8gb card. sorry to say in this case it's either upgrade or refund.

I have 64GB DDR5 ram (2x32GB sticks) and 16GB Dedicated VRam (4090m) and get the error message but the game performs GREAT,
You were saying?

[Aria Athena]

Originally posted by Bavanity:

Originally posted by EAT(^o^)ME:

returnal requires 32 gb of ram. you only have 16gb. also the rtx 3060 in your laptop doesn't have 8gb vram i think it has 6. returnal requires at least an 8gb card. sorry to say in this case it's either upgrade or refund.

I have 64GB DDR5 ram (2x32GB sticks) and 16GB Dedicated VRam (4090m) and get the error message but the game performs GREAT,
You were saying?

Then it's probably an issue with laptops. Maybe the script that sends the error message doesn't recognise mobile gpus, or maybe only looks at the integrated.

Still, the op shouldn't be having performance issues at any point in the game.

[Bavanity]

Originally posted by Aria Athena:

Originally posted by Bavanity:

I have 64GB DDR5 ram (2x32GB sticks) and 16GB Dedicated VRam (4090m) and get the error message but the game performs GREAT,
You were saying?

Then it's probably an issue with laptops. Maybe the script that sends the error message doesn't recognise mobile gpus, or maybe only looks at the integrated.

Still, the op shouldn't be having performance issues at any point in the game.

This is precisely what I was saying, it's a recognising hardware issue with laptops. I get 33.4K cinebench R23, and 22.9 on Timespy. That's better than many of the desktops steam gamers are using.
It's just a message, it's annoying, but the game works great, with ultra RT everything as long as DLSS quality mode is enabled.

However, I hadn't looked into the actual OP's issue so will have a look at that now. I didn't realise people were having poor performance, I was only talking about the error message.

[0wnz0r]

Originally posted by Bavanity:

Originally posted by Aria Athena:

Then it's probably an issue with laptops. Maybe the script that sends the error message doesn't recognise mobile gpus, or maybe only looks at the integrated.

Still, the op shouldn't be having performance issues at any point in the game.

This is precisely what I was saying, it's a recognising hardware issue with laptops. I get 33.4K cinebench R23, and 22.9 on Timespy. That's better than many of the desktops steam gamers are using.
It's just a message, it's annoying, but the game works great, with ultra RT everything as long as DLSS quality mode is enabled.

However, I hadn't looked into the actual OP's issue so will have a look at that now. I didn't realise people were having poor performance, I was only talking about the error message.

incredible how smug u can seem... i guess its cuz ur able to use a message forum despite not bein able to read.