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Sorry to hear you are experiencing this bug with NPCs getting stuck. I completely understand the frustration.
We're doing everything we can to fix this issue, but the difficulty is that differing factors can cause the NPCs to get stuck.
You can usually unstick an NPC by performing a Quick Save/Load.
We will continue to work on this issue, but if you happen to spot an NPC get stuck. Save the game and let me know. It will be great to see your save in this instance.
Thanks for your patience,
Chizel