General Troubleshooting

[twopointjo]

Before you post a bug, it's a good idea to look through this troubleshooting guide first to see if anything here resolves the problem for you!

Minimum System Requirements

First thing to check is that your computer meets our minimum requirements - You can check this on our Steam store page here;
https://store.steampowered.com/app/1649080/Two_Point_Campus/

Antivirus

Sometimes antivirus can interfere with the game, and stop it running or cause freezing and crashes during game play. Make sure that Two Point Campus is excluded from checks (you can disable the antivirus as a quick check)

Here are the folders to exclude:

C:\Users\[User Name]\AppData\LocalLow\Two Point Studios\Two Point Campus (that's the one you can find with %appdata in file explorer)
C:\Program Files (x86)\Steam\steamapps\common\Two Point Campus

You will then need to re-verify your gamefiles.

Graphics + Sound chipset/cards Drivers

Make sure that all of your drivers are up to date.

For Nvidia cards please see here:
http://www.geforce.co.uk/drivers

You may also need to download the "Nvidia Geforce Experience" Programme and download the newest Game-Ready-Drivers.

For AMD Radeon/ ATi cards:
http://support.amd.com/us/gpudownload/Pages/index.aspx

For integrated Intel chipsets:
http://downloadcenter.intel.com/default.aspx?lang=eng

Windows/Mac Updates

It's good to check that you are all up to date with your OS!

Windows:
Check in your Settings > Update & Security > Windows Update

Mac:
Apple Icon > Software update

Re-verifying game files

Sometimes Steam goes a bit wrong and fails to install or update the game correctly! We don't know why this happens, but do know that is causes launch issues and other bugs. You can check to this isn't an issue for you follow these steps;

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the ‘VERIFY INTEGRITY OF GAME FILES…’ button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.
6. We recommend verifying your cache twice to make sure all files are fully downloaded

If you've gone through the above steps, please create a new thread to let us know the bug you're experiencing!