Stuck Students

[Denise]

I have two students stuck in the hallway with all their needs at 0, can't seem to pick them up like you could in TPH, I tried building a room around them to move them and it did but it didn't fix the issue. Anyone get this and find a way to reset them?

[Skankinpig]

Tried saving and reloading? might spark something to happen.

[twopointjo]

Hi Denise,

Sorry you've got some stuck students! Would you mind sending us your Two Point Campus folder to [e-mail] so that we can take a look at whats happened and fix it?

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA%\..\LocalLow\Two Point Studios\ in to file explorer)

If you can zip it up and attach to the email we should have everything that we need.

After that - you could try saving and loading, or expelling them (although that doesn't seem very fair on the students...)

Thanks,
Jo

[Denise]

Originally posted by twopointjo:

Hi Denise,

Sorry you've got some stuck students! Would you mind sending us your Two Point Campus folder to [e-mail] so that we can take a look at whats happened and fix it?

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA%\..\LocalLow\Two Point Studios\ in to file explorer)

If you can zip it up and attach to the email we should have everything that we need.

After that - you could try saving and loading, or expelling them (although that doesn't seem very fair on the students...)

Thanks,
Jo

Thanks for your quick reply, I've just sent that zip folder along to you guys and the save and reload worked, thank you!

Originally posted by Skankinpig:

Tried saving and reloading? might spark something to happen.

This worked, thanks!

[Daedalus]

I have had this occur once as well. Seems to be a bit of pathfinding issue with the AI.

[KitteninaBox]

I've got the same issue. Two graduated students standing in front of the Panic Room just not moving. They are both graduated and have zeroed out their needs but they just won't move. I had another student with the same issue before but I was able to solve it by expelling them, the expelling tantrum animation seemed to kick the student out of the stuck loop.

[Kiriandes]

I have this same issue. My stuck student couldn't go to class and ended up failing; he switched to the sad animation (he'd been completely frozen before) and shifted a couple squares over, but he still can't seem to move. Quitting and reloading didn't help, unfortunately.

[Len_Kagamine]

same here, happened several times

[xEss3xGirlyx]

I have the same! First time its happened - on the music school - saving and going back though did help this time.

[Prometheus]

I had a student get stuck in a panic room obstacle course. Seems he failed to finish the exiting animation or something.

[Warriorbear]

Same, I'm on Mitton University and 1st Year I had to expel 4 to 5 students, and currently in 2nd year and it looks like I'll have to expel 6 to 7 more as they are stuck outside the castle wall at the entrance or in the tunnel just outside of the campus.

[Warriorbear]

Originally posted by Denise:

Originally posted by twopointjo:

Hi Denise,

Sorry you've got some stuck students! Would you mind sending us your Two Point Campus folder to [e-mail] so that we can take a look at whats happened and fix it?

If you are using windows, you can find it here; C:\Users\[Username]\AppData\LocalLow\Two Point Studios\ (type %APPDATA%\..\LocalLow\Two Point Studios\ in to file explorer)

If you can zip it up and attach to the email we should have everything that we need.

After that - you could try saving and loading, or expelling them (although that doesn't seem very fair on the students...)

Thanks,
Jo

Thanks for your quick reply, I've just sent that zip folder along to you guys and the save and reload worked, thank you!

Originally posted by Skankinpig:

Tried saving and reloading? might spark something to happen.

This worked, thanks!

Sadly this did not currently work for me on Mitton University.

[russalky]

This is apparently still a problem. Had a student stuck in a campus building (hallway I guess), refused to move, but his needs kept dropping. Switched to a second campus, same issue with a student stuck in the second building I opened, again a hallway. Returned to the first campus, the character there was suddenly free, but eventually at least 2 others got stuck. Bouncing between campuses (or campus to map I guess) is a giant pain. I'm playing on the free weekend so this is a really bad advert for the game.

[Jillydeena]

I have had people stuck twice in the first campus. Once in the toilet where he was stranding in front of the hand dryer and not interacting with it. I solved it by removing the dryer and placing it back again. He then went out the door and the queue could continue. Luckily!

Second time was what seemed to be a pathing issue where a teacher was 'stuck' in what looked like nothing in the teachers lounge. I replaced the door to the room which made him 'wake up' and continue with his day.

I have yet to have someone stuck outside or in the hallways. Both places would not be possible to solve using same technique.

I really hope these issues gets solved since they make a big effect on your game.

[TwoPointChizel]

Hi all,

Sorry to hear you are experiencing this bug with students getting stuck. I completely understand the frustration.

We're doing everything we can to fix this issue, but the difficulty is that differing factors can cause the NPCs to get stuck.

At this time the only sure fire way to remove a stuck student is to restart the level from the beginning.

Some players have found that selecting the student and forcing them to do something else (such as go to private tuition) can help, but this is not 100% effective.

Another potential workaround is to place a room over a student as this makes them jump back to a hall way, potentially helping them find their path again.

In any of the instances listed, is there a common factor? Are all students stuck because of the same thing?

We will continue to work on this issue, so if you have any additional information that might help, please let me know.

Thanks for your patience,

Chizel

[russalky]

I had one student semi-stuck. She was still walking around. However her animation was to take a bow every few steps (or every couple of seconds if she happened to stand still). She appeared to be stuck "Feeding themselves" according to her overview panel.

Private Tuition is also causing problems. Some students will queue for the room, but never enter it. Another went to Private Tuition, had her lesson (I think, the icon over her head wasn't there when I found her, though her overview said she was in the private lesson) but she was stuck walking back and forth between two room/lesson items instead of leaving like she should. I "freed" her by picking up the Private Tuition room and waiting for her and the teacher to walk away. By then both her food and drink bars were empty.

Seems they get stuck in a loop where their previous action completes (eating, private lesson) but that action doesn't properly clear out from their action list, so they keep trying to do what is already done/fulfilled. Which they can't do because there's no need there to fill anymore.

I can't see this micromanaging being fun where there are more students, right now both maps have around 100 students iirc plus the appropriate amount of staff.
There are other odd things, like a character with empty food and nearly, but not completely empty thirst bars, walking past several food and drink items to go to the bathroom... with their bathroom bar still more than half full... then turning around to go to drink something, passing by food first... then finally eating. None of the need items were full/queued at the time.

TPH had it's issues but this is much messier.