game freezes every time if re load

[ßirdy]

game ´freezes every time on loading screen if reload at 70%

[Batoukm]

Hello ßirdy,

was this always happening or only with a certain save file? Is it happening on a certain mission or game mode?

Please also try to verify the Game Files.

How to verify Game Files

1. Right Click on the Game in your library.
2. Select "Properties" inside the Drop Down Menu.
3. Select "Local Files".
4. Click on the Button "Verify intefrity of games files..."
5. Please wait until the process is finished.

- Cheers

[SandScorpion]

I have the same issue.
The first time you load a save from the main menu it works fine.
But when you need to reload because you lost or messed something up, you get a really fast loading screen followed by another loading screen that loads at a normal pace, but it gets stuck at around 60%.

Edit: verify game files did not fix it.

[Batoukm]

Hello ßirdy and SandScorpion,

we would like to investigate your issue, please send a mail to support(at)kalypsomedia.com and attach:

- a short description of your situation
- some information about your internet connection and region
- and your DxDiag.txt
To create a DxDiag.txt, please click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R. Then type "dxdiag" and click “OK”. Click the "Save all Information"-button and save the file as "dxdiag.txt”.

Sorry for any inconvenience and thank you very much.

- Cheers

[QuasarJaguar]

I've been experiencing the same issue for the last day or so. Will send the data next chance I get, but wanted to report that I tried a full uninstall and reinstall of the game, ran the verification and after that it loaded a save file.

Once.

Then it went right back to the same song and dance. Since that one golden fix moment, the issue has persisted.

Edit: Ticket submitted. Having the same issue when loading a new map/mission after completing the previous one successfully.

[SandScorpion]

For some reason, when I try to reproduce the issue by loading into a game and then reloading immediately, it works fine.
I will try again but in a more natural way after playing for a while when I get the chance, but life is getting in the way at the moment.

[ZeroHindsight]

It only seems to happen once you start playing for a little bit (maybe around ten or so minutes) after your first initial load. Then every subsequent load will break.

[A Big Hairy Monster]

Having a similar issue. Game just gets stuck mid- load screen. Started happening yesterday when i reached stage 18 in the campaign. It affects any load screen at random; its not a save corruption issue -- I've had it happen now when:

0. Loading manual saves on Stage 18.
1. Loading new manual saves on Stage 19.
2. Loading auto saves on Stage 19.
3. Using 'Restart' on Stage 20.
4. Beginning a new game on Stage 20.
5. Loading a manual save on Stage 20.

For clarity, I'm playing on Steam Deck. Force-closing the game and relaunching does allow the loading to work again about 50% of the time, and once I'm in it plays fine.

[jerkyboy7256]

Same here. Unfortunately this doesn't happen consistently. It sometimes freezes and sometimes doesn't. I've experienced it not only while playing one of the main campaign missions but also when playing on a skirmish map. I haven't played any DLC maps so far though.

[ZeroHindsight]

Support came back and told me to reinstall the GPU driver. Did the reinstall and the issue still persists since they were unable to reproduce the issue.