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Shxrley

Jan 5, 2024 @ 3:01am

Friends can't join cross play

My bf and i started this game yesterday and he couldn't join the online cross play it wouldn't allow him. Can your fix this ASAP if not the money go on waste

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Showing 1-3 of 3 comments

Team17_Assist [developer] Jan 5, 2024 @ 3:46am

Hey Shxrley,

We're sorry to hear you're having this issue.

Can you please make sure that you all have cross-play enabled?
Are you able to play with any other friends at all?

What platform is your BF playing on?
Do they receive any error messages, at all? If so what are these exactly as shown?

Get back to us when you can!

Regards,
Team17 Support

Shxrley

Jan 6, 2024 @ 9:40pm

Hi, yes he and i have enabled it and when i invited him it say accepted but not inside so i ask him to invite me instead but he could invite me at all it say unable to play online, which i dun get it me and him brought it n play at the same time i can but he cant.
His playing on a laptop same as me.

Team17_Service [developer] Jan 8, 2024 @ 6:55am

Hey Shxrley,

Thanks for getting back to us.

Just to confirm, you can invite your BF and he can accept the invite but it does not put him into a lobby with you, but when he invites you it says 'unable to play online'? Are you able to join the lobby when he invites you before this message appears?

When you say you can, do you mean you can play the game? Are you able to join other friends when playing, just not your BF or do you mean solo? If he able to play solo?

So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?

Troubleshooting Network Connectivity[team17.helpshift.com]

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information: