not working. white screen after logo

[Seylinya]

Anyone else unable to get past the logo? All I get is a white screen after the 'Outright games' logo pops up, doesn't allow me to do anything.

[Outright_Games_Social]

Hi!
We are sorry to hear you are having this issue with My Friend Peppa Pig. Unfortunately, we have not been able to reproduce this issue or heard it from other users.

There are several trobleshooting steps we have found address issues with games not opening o crashing straight ater launch on Steam that could you solve this issue:

a) Run the Program Compatibility Troubleshooter, this can check whether that program is compatible for your current Windows operating system or not.
1- Right click the shortcut of your Steam client on your desktop and select Properties.
2-Click the Compatibility tab and click Run compatibility troubleshooter.
3-Click Try recommended settings to test-run program using recommended compatibility settings. Follow the on screen instructions to see whether this troubleshooting option works or not.
4-If it still doesn’t work, then run compatibility troubleshooter again and select the second optionto choose compatibility settings based on problems you notice.
5-If the problem persists, adjust the following settings manually and select OK when you’re done.
· Compatibility mode: If your Steam client keeps crashing on your current Windows system, click the drop-down list to select a previous version of Windows system to test-run it.
· Disable fullscreen optimizations: Some games on the Steam platform are particularly affected by the low FPS issue, and some of them even crash when the player enable fullscreen optimizations. Just disable it to see whether your Steam client will still keep crashing or not.
· Run this program as an administrator: If your Steam client is not given administrator privileges, it may not run properly and may even crash. Try this setting to give the program the administrator privileges. If this fix works, your Steam client won’t keep crashing again. If not, there are more fixes for you to try.


b) Updating your graphics driver to the latest version can make your game run smoother and prevents many issues or errors.


c) Sometimes the crash issue may occur if your Windows system is not the latest version. Try to update your Windows system and this issue may get resolved.


d) Mark Steam as an exception in your antivirus. We have seen in many cases this is due to an overprotective antivirus software, marking Steam as an exception the game starts running smoothly.

Once you finish these steps attempt to play the game again.

If you have any further questions, or any of these steps solve the issue, please feel free to reach out.

Thank you.

[凶萌的大灰狼]

i have the same trouble you son of fxxking bxxxh! my computer run smoothly with many 3A games but not this one and you guys talked about compatibility?

Originally posted by Outright_Games_Social:

Hi!
We are sorry to hear you are having this issue with My Friend Peppa Pig. Unfortunately, we have not been able to reproduce this issue or heard it from other users.

There are several trobleshooting steps we have found address issues with games not opening o crashing straight ater launch on Steam that could you solve this issue:

a) Run the Program Compatibility Troubleshooter, this can check whether that program is compatible for your current Windows operating system or not.
1- Right click the shortcut of your Steam client on your desktop and select Properties.
2-Click the Compatibility tab and click Run compatibility troubleshooter.
3-Click Try recommended settings to test-run program using recommended compatibility settings. Follow the on screen instructions to see whether this troubleshooting option works or not.
4-If it still doesn’t work, then run compatibility troubleshooter again and select the second optionto choose compatibility settings based on problems you notice.
5-If the problem persists, adjust the following settings manually and select OK when you’re done.
· Compatibility mode: If your Steam client keeps crashing on your current Windows system, click the drop-down list to select a previous version of Windows system to test-run it.
· Disable fullscreen optimizations: Some games on the Steam platform are particularly affected by the low FPS issue, and some of them even crash when the player enable fullscreen optimizations. Just disable it to see whether your Steam client will still keep crashing or not.
· Run this program as an administrator: If your Steam client is not given administrator privileges, it may not run properly and may even crash. Try this setting to give the program the administrator privileges. If this fix works, your Steam client won’t keep crashing again. If not, there are more fixes for you to try.


b) Updating your graphics driver to the latest version can make your game run smoother and prevents many issues or errors.


c) Sometimes the crash issue may occur if your Windows system is not the latest version. Try to update your Windows system and this issue may get resolved.


d) Mark Steam as an exception in your antivirus. We have seen in many cases this is due to an overprotective antivirus software, marking Steam as an exception the game starts running smoothly.

Once you finish these steps attempt to play the game again.

If you have any further questions, or any of these steps solve the issue, please feel free to reach out.

Thank you.

i have the same trouble you son of fxxking bxxxh! my computer run smoothly with many 3A games but not this one and you guys talked about compatibility?!

[凶萌的大灰狼]

Originally posted by Seylinya:

Anyone else unable to get past the logo? All I get is a white screen after the 'Outright games' logo pops up, doesn't allow me to do anything.

the same trouble as you!!

[Seylinya]

yeah i can run new world on this computer but not peppa pig?

[Bagno-online]

Originally posted by Seylinya:

Anyone else unable to get past the logo? All I get is a white screen after the 'Outright games' logo pops up, doesn't allow me to do anything.

Same

[Draryu]

Same problem

[Draryu]

Originally posted by Outright_Games_Social:

Hi!
We are sorry to hear you are having this issue with My Friend Peppa Pig. Unfortunately, we have not been able to reproduce this issue or heard it from other users.

There are several trobleshooting steps we have found address issues with games not opening o crashing straight ater launch on Steam that could you solve this issue:

a) Run the Program Compatibility Troubleshooter, this can check whether that program is compatible for your current Windows operating system or not.
1- Right click the shortcut of your Steam client on your desktop and select Properties.
2-Click the Compatibility tab and click Run compatibility troubleshooter.
3-Click Try recommended settings to test-run program using recommended compatibility settings. Follow the on screen instructions to see whether this troubleshooting option works or not.
4-If it still doesn’t work, then run compatibility troubleshooter again and select the second optionto choose compatibility settings based on problems you notice.
5-If the problem persists, adjust the following settings manually and select OK when you’re done.
· Compatibility mode: If your Steam client keeps crashing on your current Windows system, click the drop-down list to select a previous version of Windows system to test-run it.
· Disable fullscreen optimizations: Some games on the Steam platform are particularly affected by the low FPS issue, and some of them even crash when the player enable fullscreen optimizations. Just disable it to see whether your Steam client will still keep crashing or not.
· Run this program as an administrator: If your Steam client is not given administrator privileges, it may not run properly and may even crash. Try this setting to give the program the administrator privileges. If this fix works, your Steam client won’t keep crashing again. If not, there are more fixes for you to try.


b) Updating your graphics driver to the latest version can make your game run smoother and prevents many issues or errors.


c) Sometimes the crash issue may occur if your Windows system is not the latest version. Try to update your Windows system and this issue may get resolved.


d) Mark Steam as an exception in your antivirus. We have seen in many cases this is due to an overprotective antivirus software, marking Steam as an exception the game starts running smoothly.

Once you finish these steps attempt to play the game again.

If you have any further questions, or any of these steps solve the issue, please feel free to reach out.

Thank you.

Files in player log, check error:

Context: IMFSourceReader::WaitForSample in StepAllStreams
Error details: <Empty>
Track types:
Unreadable Track

WindowsVideoMedia error 0xc00d36b4 while reading archive:/CAB-f1cb29a390a7b89367d96d8246d2df73/CAB-f1cb29a390a7b89367d96d8246d2df73.resource

[凶萌的大灰狼]

24hours have passed and the team have not replied yet

[Seylinya]

could it be because of windows 7?

[Bagno-online]

Originally posted by Seylinya:

could it be because of windows 7?

I don't think so. I have Windows 10 and same problem

[Draryu]

Originally posted by Seylinya:

could it be because of windows 7?

Windows 11 for me same problem.

[Bagno-online]

We can only just wait for a patch, I guess...

[Seylinya]

Originally posted by Oilgrand:

We can only just wait for a patch, I guess...

yes. if the devs check this post again. i hope they fix it soon

[Robercs]

Originally posted by Seylinya:

Anyone else unable to get past the logo? All I get is a white screen after the 'Outright games' logo pops up, doesn't allow me to do anything.

same problem

[凶萌的大灰狼]

so many years passed and nothing figured out