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They're too lazy and cheap to have actually people doing smart things in their office, so they just run programs and algorithms to do some banning once in a blue moon. Anything that doesn't point to u being a swiping addict could potentially mean ur a bot i'm guessing. I dunno. but alot of people get banned for no good reason and they have no real game support cause it's just outsourced scumbags who read off cue cards to keep u in a permenent loop so that they have no responsibilities.
also when u get banned it shows on ur steam and screws u and there's zero ways to change that permenent stain.
My main account got banned in a random ban (for 1 day) back in Argos days like more than 3 years ago, They had some stupid auto-ban ♥♥♥♥ that if you moved a bit faster than x it would ban you or if you were afk for too long and ppl reported you xD it was so dumb... but that was awhile ago. There was a 2nd random ban wave a bit after but it was a mistake and they reverted those. I haven't heard of random bans for a long time since then.
I've been playing with my static and none of them have ever got banned for years.
But honestly getting perma banned in this game is too hard from what I see when RMT players just get temporary bans lol
Btw you will get better and more responses in reddit than in here. Regardless if you really wanna try the game i'd recommend waiting for next big update coming next month which will come with hyper express which is big boost for new/returning players it will also come with a new class.
https://steamcommunity.com/app/1599340/discussions/0/600768571255089121/
https://steamcommunity.com/app/1599340/discussions/0/591759268792818488/
https://steamcommunity.com/app/1599340/discussions/0/591758690592235411/
https://steamcommunity.com/app/1599340/discussions/0/787664130474537814/
https://steamcommunity.com/app/1599340/discussions/0/4630357487253541441/
https://steamcommunity.com/app/1599340/discussions/0/596260689262211236/
https://steamcommunity.com/app/1599340/discussions/0/5154944131325839554/
https://steamcommunity.com/app/1599340/discussions/0/4630359473422105484/
https://steamcommunity.com/app/1599340/discussions/0/4630359473422075504/
I have two friends that got randomly banned. One in '23 and one in '24. Both took a break for a few months and got flagged for "cheating" when they logged back in. One got their account back after going through the usual BS with AG support, the other one didn't.
The issue here was (most likely) a false positive with either Razer Synapse or another tool they used for mouse macros. The support wouldn't budge / didn't give a f**k. So we stopped trying. Wasn't worth the hassle.
i got false banned for like 5 days and was raging in support tickets and on the phone. was such garbage. and after puppets read off cue cards that the decision is final and they don't need to give me a reason. i was unbanned with no explanation 5 days later and they said you're welcome LUL. SCUMBAGS.
also if u read other peoples posts, people are getting randomly false banned non stop every day. probably only people with like 10k hours or spend alot of money don't get banned for no reason. but new players seem to still get it.
it really isn't worth the hassle. their support is fake outsourced indians that copy and paste prewritten replies. everything is designed to be an infinite loop to dodge doing anything useful while they have 1 nerd trying to write a better algorithm for banning.
New Hyper express ? Big boost ? So I will finally be up to date with my gear and maxed out chars and have acces to latest dungeons to claim giga loot without spend any single dollar,Lost Ark is saved.
lel
AGS are not a good company, but they do not ban randomly anymore If people get banned in 2025 rest assured they deserve it. Yes, it happened they banned random people back in first months of the game, but that's been addressed.
naw i got false banned over a year after it came out and had to argue for 5 days.
Dunno why u think false bans don't happen anymore. Just cause they say they "addressed" it, doesn't mean anything when it's a straight up lie. They have no clue how to ban bots without banning real players also cause they're so lazy that they won't even look at the mass bot trains honing and a bunch of spots. So they just ban based on bad algorithms and coding.