False Bans Following January Bot Ban Waves

[76561199182429922]

Greetings Heroes of Arkesia,

Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans.

We have determined the error that triggered these false bans, and are actively working on reversing them for all affected players regardless of whether a support ticket has been filed. This will remove your game ban and any marks on your Steam account. We will let players know when this work has been completed. In the meantime, you are still welcome to submit a Ban Appeal ticket to Customer Support[www.amazongames.com] so that the team can more quickly assist with restoring your account and removing all penalties.

Thank you for your reports and patience as we work to make this right with affected players.

[76561199182429922]

All bans related to this incident have been reversed, both for the Lost Ark game and Steam accounts. Any bas or marks on your account will be removed without penalty shortly. If for any reason you have persisting issues, please reach out to [Customer Support](https://www.amazongames.com/en-us/support/lost-ark/contact-us). Thank you!