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Discussions Rules and Guidelines
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We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case for Cheating: Botting Behavior based on in-game data and reports.
The account was found to have used a known cheat program.
We take these issues seriously as it is harmful to the community and violates our Code of Conduct (https://www.amazon.com/help/ags/coc).
When a player uses cheat programs to gain an unfair advantage over other players, this ruins the gameplay experience for everyone else that is trying to enjoy the game as intended. We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.
Your Appeal
Hello??? I'm not a bot!!! I believe I get banned b/c there are so many fishing bots right now and the system see my ilvl is low and cutting trees recently. My friend got ban from this before too.
Please have someone check my playing log and unban me NOW! I'm innocent and I'm a real human! OMG...
They denied my appeal. I'm sure their system auto ban low lvl players who do life energy, even manually. I just got banned 3 days ago. I tried to cut wood and make fusion myself. I didn't use any dam program.
Your account is penalized due to Cheating: Botting Behavior. This penalty was automatically applied by our detection system in Lost Ark.
We recommend you review the Amazon Games Code of Conduct to better understand our guidelines used to keep Lost Ark an inviting place for all players.
Moderator Note
We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case for Cheating: Botting Behavior based on in-game data and reports.
The account was found to have used a known cheat program.
We take these issues seriously as it is harmful to the community and violates our Code of Conduct ( https://www.amazon.com/help/ags/coc ).
When a player uses cheat programs to gain an unfair advantage over other players, this ruins the gameplay experience for everyone else that is trying to enjoy the game as intended. We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.
Your Appeal
I tried to log in today and it appeared that I was banned for Cheating: Botting Behavior, yesterday it was normal and now this appeared, this is the second time they have done this, I do not use bots or hacks. Please review the situation as such problems are unpleasant.
Same thing with me, and it seems that the only bot is the lazy moderator who uses the same excuse to not admit the mistakes. I have never used a hack, nor a "known hack". The meanness of this attendant makes me want to sue Amazon Games, because he doesn't even explain what supposedly caused this problem
We can only appeal once, and got denied...This is wonderful...Hope they will unban us after the clean up more bots...
If you are in the EU, you can also contact your local Consumer Centre - or the European Consumer Centre Network - to submit a complaint, or seek advice on how to deal with a scammy company.
Have a nice day
this is the only information I got:
We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case for Cheating: Botting Behavior based on in-game data and reports.
We take these issues seriously as it is harmful to the community and violates our Code of Conduct (https://www.amazon.com/help/ags/coc).
When a player uses cheat programs to gain an unfair advantage over other players, this ruins the gameplay experience for everyone else that is trying to enjoy the game as intended. We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.