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https://lostarkhub.com/lost-ark-founders-pack-pet-and-mount-revealed/
Also you should be able to go to the big first city in the game, and you'll see folks running around with them. Can check them out there.
The chest is in the top, left corner menu. Have to click on one to get a drop-down menu. May have a red dot next to it. The chest can only be opened currently on ONE character (for skins i think?) , but alts can use the pets.
I believe Amazon is trying to give founder's boxes to folks that were having server issues. There's a post in the "Lost Ark" events thread. :)
Ooh, hmm. This might be an issue to address with Steam! Their customer service should be able to help troubleshoot with you.
If you bought some items in game - you might need to log out or back in, (or give it a few minutes) for items to show up. I have a game I play where stuff shows up right away and another where it sometimes takes a while. lol
Was it a founder pack? I'm not in game at the moment and I'm still new to it, so I'm giving some bad directions where to find stuff. Mailbox guy in game maybe? There's an NPC like a vendor, but we also have a mailbox option in top, left corner.