Banned For botting 4000+ hrs in game +founder's pack (Update in the end)

[JinUchiha]

I just got unbanned from the game on 26/03/2024 over a chargeback issue with steam so I wouldn't have had time to even cheat or show any form of bot behaviour. Ever since the game's release, I have not downloaded or done anything that violated lost ark's TOS for me to be banned over.

Because I have been inactive for 2 weeks (due to the chargeback ban), and came back on the Tuesday, a day before weekly reset. Because of that, I tried to do as many raids as I can, along with my dailies. I don't understand how the automated system works, or how they ever suspected my account is botting, but taking a wild guess, this is what I came up with;
an account that has been inactive for 2 weeks suddenly doing double the workload in 1 day, so they banned me 1 day after getting my account back.

I am not using ANYTHING at all. I have always played fairly and have paid a lot in this game. My pc is clean and I think this is a mistake. I don't even excavate or fishing for me to be lumped with the other bots.

Currently my appeal has been pending for 2 whole days, and amazon support is not being helpful what so ever. It is not fair as I've already been banned for 2 weeks because my bank is stupid, and it took that long for the funds to be returned. Now I am banned AGAIN but for BOTTING??? Really?? I'm sure I will not be compensated for the time wasted here. Heck I don't even know if my account is going to be unbanned at this rate. I have spent so much time and money on this game.

This is so frustrating and disheartening to do to a player who has never done anything wrong in this game before.


I have been playing since the game was released and even have the founder's pack. My roster lvl is 215. I have progress in a lot of the horizontal content in the game that a bot would NEVER do. My main is 1630.83 which again makes no sense for me to be a bot.

I would like to stress the uselessness of amazon support as everytime I speak to a team member, or even a supervisor, they NEVER have information about ANYTHING. I have played many games before, MMO's, FPS and a lot of other games, and so far this is the support team with the LEAST information. I really hope this company would do better already!


UPDATE: Finally got unbanned. I'm happy there's some sort of justice in this messed up system :P

[Sneaky]

i dont know what is wrong with amazon support like they need to fix this for real i would never recommend this game for anyone because that unfair system of ban and support like i think of quiting game bec of that

[KUREYON]

yikes, so what bot or autofarming did you use? I am also a founder player and it would be stupid if you bot/autofarm on your founders account

I doubt they will unban you through steam discussions

[JinUchiha]

Originally posted by KUREYON:

yikes, so what bot or autofarming did you use? I am also a founder player and it would be stupid if you bot/autofarm on your founders account

I doubt they will unban you through steam discussions

No one is trying to be unbanned here. And maybe don't throw accusations around so easily? I've seen people like you on other posts saying the exact same thing. It doesn't matter if the person is low roster or high roster.

And did you even read what i typed? I was banned already for a chargeback issue with steam and was unbanned for a day before being banned AGAIN but this time for BOTTING BEHAVIOR.

The automatic system detects it your BEHAVIOR. What you've been doing, how you move, what raids you do, etc. My account has been inactive for 2 weeks. And then suddenly there was a spike of activity, including dailies spammed.

You want to consider that botting with ur negative IQ, i don't really care. I made that discussion to see if there is anyone else in my shoes and to bring awareness to an obvious issue that has been going on since 2022.

P.S.

There is a post from Roxx, a lost ark moderator, back in 2023, who stated that there was a massive ban wave that falsely banned many people, which was later reversed. If that had happened, what makes you think it hasn't happened again??

[KUREYON]

Originally posted by JinUchiha:

Originally posted by KUREYON:

yikes, so what bot or autofarming did you use? I am also a founder player and it would be stupid if you bot/autofarm on your founders account

I doubt they will unban you through steam discussions

No one is trying to be unbanned here. And maybe don't throw accusations around so easily? I've seen people like you on other posts saying the exact same thing. It doesn't matter if the person is low roster or high roster.

And did you even read what i typed? I was banned already for a chargeback issue with steam and was unbanned for a day before being banned AGAIN but this time for BOTTING BEHAVIOR.

The automatic system detects it your BEHAVIOR. What you've been doing, how you move, what raids you do, etc. My account has been inactive for 2 weeks. And then suddenly there was a spike of activity, including dailies spammed.

You want to consider that botting with ur negative IQ, i don't really care. I made that discussion to see if there is anyone else in my shoes and to bring awareness to an obvious issue that has been going on since 2022.

P.S.

There is a post from Roxx, a lost ark moderator, back in 2023, who stated that there was a massive ban wave that falsely banned many people, which was later reversed. If that had happened, what makes you think it hasn't happened again??

You got banned for chargeback and got unbanned. You didn't learn your lesson and you abused the system. Now this is your excuse. "I dinnduu nun" typical

[☜☆Ch33ki☆☞]

i have same problem amazon permaban me afret 200h of playing and denied my appeal i have not done anything wrong the amazon moderators are terrible and dont really care about your appeal

[JinUchiha]

Originally posted by KUREYON:

Originally posted by JinUchiha:

No one is trying to be unbanned here. And maybe don't throw accusations around so easily? I've seen people like you on other posts saying the exact same thing. It doesn't matter if the person is low roster or high roster.

And did you even read what i typed? I was banned already for a chargeback issue with steam and was unbanned for a day before being banned AGAIN but this time for BOTTING BEHAVIOR.

The automatic system detects it your BEHAVIOR. What you've been doing, how you move, what raids you do, etc. My account has been inactive for 2 weeks. And then suddenly there was a spike of activity, including dailies spammed.

You want to consider that botting with ur negative IQ, i don't really care. I made that discussion to see if there is anyone else in my shoes and to bring awareness to an obvious issue that has been going on since 2022.

P.S.

There is a post from Roxx, a lost ark moderator, back in 2023, who stated that there was a massive ban wave that falsely banned many people, which was later reversed. If that had happened, what makes you think it hasn't happened again??

You got banned for chargeback and got unbanned. You didn't learn your lesson and you abused the system. Now this is your excuse. "I dinnduu nun" typical

Do you even know what a chargeback is??? xDDDD

[KUREYON]

Chargeback?? Isn't it when you buy something in-game, and once you claimed the said item you call your bank to get your money back and say "I didn't do this transaction" lol cmon now I've read the same excuse from people like you in MMO whales that got banned

[JinUchiha]

Originally posted by ☜☆Ch33ki☆☞:

i have same problem amazon permaban me afret 200h of playing and denied my appeal i have not done anything wrong the amazon moderators are terrible and dont really care about your appeal

I'm not shocked at new accounts being treated as such, but it's so weird they would do that to an account like mine. It's even weirder that this is NOT the first time that amazon has done this. I've known many people personally that were banned unfairly and then unbanned after the appeal, as I am sure the same will happen to me. My account will either ways be unbanned as I have done nothing wrong. But the process is HORRENDOUS and SO TIRING. They need to fix their whole support team.

[Mickk]

Originally posted by JinUchiha:

Banned For botting 4000+ hrs in game +founder's pack
I just got unbanned from the game on 26/03/2024 over a chargeback issue ...snip...

Okay, banned for a chargeback and you say you have sorted that out.

Originally posted by JinUchiha:

No one is trying to be unbanned here...snip...

So is the purpose of this thread for you to rage in the forum or something else ?

Perhaps you have not realised the rules by which we all abide while playing Lost Ark, I could reiterate some of those rules for you but honestly I think you are just too angry at the moment to see reason.

Originally posted by JinUchiha:

Do you even know what a chargeback is??? xDDDD

Careful doing those sorts of things, as you should understand by now AGS do not look fondly on that happening and it may be the reason for your ban in Lost Ark.

What type of reaction do you think Valve will have if you try that little trick on them, repeatedly. You have admitted to doing it once to steam and AGS, mistake or not you are telling us it happened, do you think there might be a penalty for doing it repeatedly.


At the end of the day, your upset and that's understandable. My advice would be to take a breath, step away for a while and let the anger subside. Consider your next step carefully and without anger effecting your view.
Chillax dude, enjoy the easter break.

[JinUchiha]

Originally posted by Mickk:

Originally posted by JinUchiha:

Banned For botting 4000+ hrs in game +founder's pack
I just got unbanned from the game on 26/03/2024 over a chargeback issue ...snip...

Okay, banned for a chargeback and you say you have sorted that out.

Originally posted by JinUchiha:

No one is trying to be unbanned here...snip...

So is the purpose of this thread for you to rage in the forum or something else ?

Perhaps you have not realised the rules by which we all abide while playing Lost Ark, I could reiterate some of those rules for you but honestly I think you are just too angry at the moment to see reason.

Originally posted by JinUchiha:

Do you even know what a chargeback is??? xDDDD

Careful doing those sorts of things, as you should understand by now AGS do not look fondly on that happening and it may be the reason for your ban in Lost Ark.

What type of reaction do you think Valve will have if you try that little trick on them, repeatedly. You have admitted to doing it once to steam and AGS, mistake or not you are telling us it happened, do you think there might be a penalty for doing it repeatedly.


At the end of the day, your upset and that's understandable. My advice would be to take a breath, step away for a while and let the anger subside. Consider your next step carefully and without anger effecting your view.
Chillax dude, enjoy the easter break.

I know what you mean but what I've realised is a chargeback issue is with STEAM and not lost ark or AGS. I actually wish that AGS is involved in my first ban because I wouldn't have been banned the second time. And im fine I've been banned for 2 days so all the anger is just gone. It is frustrating but w,e.

Also i've noticed they are now banning based on your activity. again, im not the only one who got banned unfairly and this isn't the first time they do a waveban UNFAIRLY and then unban everyone. Their whole system is flawed.

[Mickk]

Originally posted by JinUchiha:

...snip...
Also i've noticed they are now banning based on your activity. again, im not the only one who got banned unfairly and this isn't the first time they do a waveban UNFAIRLY and then unban everyone. Their whole system is flawed.

There are a few threads recently with people complaining about being banned. I have looked into a couple myself and in my opinion the one's I have looked into certainly seem justified.

I should point out that I do not work for Valve nor Amazon Gaming Systems so I do not have access to the tools they would to be able to determine where any fault may lie and I can only base my assessments on what is posted here and elsewhere.

The 'waveban' you refer to is detailed in the pinned post and detailed in that thread well enough.
The tool used by Lost Ark for security is Easy Anti Cheat (EAC) and AGS can have it 'cranked up' to be more secure but it is a third party piece of software so in a case where they want to thoroughly validate things they may well need to contact them and have a report sent back for AGS to review.
This may take time and if there are public holidays involved this may extend the time it takes to review an appeal and may account for the slow response you are feeling.

The system may well be flawed as you say but that is the system in place. We are not dealing with a court of law where innocence is presumed but rather innocence needs to be proven before it is declared.

Try to find something else to do with your time while you await a response to your appeal and try not to fixate on this issue, play some music, chat with some mates, have a few drinks over a barby. Enjoy the weekend and maybe next week you will get news about your appeal.

[Mickk]

I have no idea what music your into but let's get it started .......
Roll with it .....
https://www.youtube.com/watch?v=RYnFIRc0k6E

Try to enjoy.

[JinUchiha]

Originally posted by Mickk:

Originally posted by JinUchiha:

...snip...
Also i've noticed they are now banning based on your activity. again, im not the only one who got banned unfairly and this isn't the first time they do a waveban UNFAIRLY and then unban everyone. Their whole system is flawed.

There are a few threads recently with people complaining about being banned. I have looked into a couple myself and in my opinion the one's I have looked into certainly seem justified.

I should point out that I do not work for Valve nor Amazon Gaming Systems so I do not have access to the tools they would to be able to determine where any fault may lie and I can only base my assessments on what is posted here and elsewhere.

The 'waveban' you refer to is detailed in the pinned post and detailed in that thread well enough.
The tool used by Lost Ark for security is Easy Anti Cheat (EAC) and AGS can have it 'cranked up' to be more secure but it is a third party piece of software so in a case where they want to thoroughly validate things they may well need to contact them and have a report sent back for AGS to review.
This may take time and if there are public holidays involved this may extend the time it takes to review an appeal and may account for the slow response you are feeling.

The system may well be flawed as you say but that is the system in place. We are not dealing with a court of law where innocence is presumed but rather innocence needs to be proven before it is declared.

Try to find something else to do with your time while you await a response to your appeal and try not to fixate on this issue, play some music, chat with some mates, have a few drinks over a barby. Enjoy the weekend and maybe next week you will get news about your appeal.

I've been doing that for 2 weeks now and next week will mark 3 weeks. There is one thing I am genuinely worried about. Lately, as I've mentioned, they are not banning based on the softwares used, as EAC can detect softwares but not all of them are detectable. Some clash with EAC and bug it out, like opening Riot Client for example, makes EAC super buggy, and other programs are treated as "Cheats".

What happened with me wasn't titled "Cheating: Known cheat program detected" rather it was "Cheating: Botting Behavior". It literally means that in the day that i was unbanned, I was caught showing "abnormal behavior" that a bot will show.

My worries come down to what happens AFTER I am unbanned. Because I was inactive for over 2 weeks, then I suddenly became active, cramping so many dailies all in 1 day, that triggered the EAC to detect "abnormal behavior". When I am eventually unbanned, I'm scared I'm going to get banned again for the same issue, because I will be inactive for so long, then I will come back and cramp all of my dailies and weekly raids in 1 day, that may trigger EAC again to automatically ban me.

EAC unfortunately cannot detect all cheating programs that are being used, which resulted in the current issue that AG has created. They ban you based on your behavior, not based on if you have a cheat installed or not.

The appeal AFTERWARDS shows whether you are indeed a bot/using a cheat or not. That's why I am confident I will be unbanned since I have never used anything before.

My frustration lies with AGS and their unreliable support team. Everytime i speak to someone, they never have information. Heck I asked them if the AGS will take an extended Easter holiday therefore my appeal will take longer to be looked at, and they still DIDN'T KNOW.

I got swept up in a bot ban wave, not problem, it happens. But their support system is awful.

Originally posted by Mickk:

I have no idea what music your into but let's get it started .......
Roll with it .....
https://www.youtube.com/watch?v=RYnFIRc0k6E

Try to enjoy.

Also the nostalgia this brings back gave me goosebumps xD

[Mickk]

Originally posted by JinUchiha:

...snip...
But their support system is awful.
...snip...
Also the nostalgia this brings back gave me goosebumps xD

It can be hard for the support staff, they would not be able to comment on ongoing appeals till there is a result, not knowing if there is an extended break for public holidays sounds like that individual was not even willing to comment on if they themselves would be on leave during a public holiday. I do agree that conversation could have been handled better.

Glad you felt something other than anger for at least a little while with that clip.
It may be all about the wording when dealing with some staff.
https://www.youtube.com/watch?v=7PCkvCPvDXk

Have a laugh this weekend and await your response from support.

[Sahri]

I have a second roster that I do raids on with another Steam account. It was inactive for a while until the new express event that came out and now it's banned for "botting behaviour" I only did raids on it, never lifeskilled, had a bunch of ignea tokens. Less than 300 hours played. Seems like they are just banning new or returning players for no reason, irrationally assuming they are bots.