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In my opinion, bard is definitely better and easier to play if people understand how it operates (meaning, as a dps you have to play melee even if you're range because of how the bard skills work). You have bigger shields, lower cooldowns, burst heal (usually people can't dodge) or burst damage(if the party is good), guaranteed bubble on awakening and the most important thing something that people underestimate -> push immunity tripods. For example rhapsody of light is so broken ~because of that push immunity combined with damage reduction and shield~ at a point that you just tank patterns/mechanics that usually kill you in one shot. And yes, paladin is super tanky, but it has no push immunity meaning you still have to dodge all the patterns that can push you off the map. The bard can get similar defense as a paladin by running heavy armor and since there are not many engraving choices for supports, you can use it without wasting a slot.
If you plan to pug I would go pally.
I feel like pally needs more proactive shielding or I fall behind on healing especially if The bosse moved away and I missed the dmg/charge part of the awakening. Having drops of ether instead of heavy armor as engravings is very nice tho. I often end up thinking "dont take too much dmg or youre on your own buddy. Enjoy the buffs." Maybe its just the lower level and slightly worse quality accessories idk.
When I play bard, I feel I can correct many more mistakes after the fact and adapt the identity usage on the fly to heal or reward teammates with dmg buff if they didn't take too much dmg.
The identity management feels much better to me on bard. I much prefer how you can chose to do one bubble heal just one attack before reaching the second one for extra heal after the cooldown or holding off for a multi bubble buff or even a quick one bubble buff depending on the situation.
The push immunity tripods feel very good to just cast through ennemy spells or just stay in red areas like they didn't matter. I get knocked down/skill cancelled a lot my pally when forgetting he doesn't have them ( or the competing tripod is better).
Awakening gives a massive shield and a free bubble charge on demand. You have several smaller but beefy temporary shield skills that you can spam in between your awakening and heals (guardian shield and wind of music). They give 12 seconds total of shielding between bubble heals.
You also have spot 3 second damage mitigation of an 50% personal/75% party damage reduction that is personal push immune skill with rhapsody of light that can tank a lot of one shot attacks.
With pally there is a slow passive heal, you will often be forced to pot if you are in danger because the pally cannot burst heal the team as well.
When I have a pally as my healer I often need to pot because I took a hit and cant risk waiting for the slow heal to take effect. With a bard the main reason you need to pot is because they are saving their bubbles for a group damage buff to clear content faster.
Same goes for the shield/heal (Holy Protection)
The other damage buff or debuff on the enemy (10% increased damage taken) also has 100% up time.
Blessed Aura, your identity is also a huge aoe aura that follows you. Its mostly a damage buff but also regens hps and damage reduction.
Since all your big buffs hit everyone in your party, even when they are out of position I think pally is better if you plan to pug stuff.
Pally also has 2 damage reduction circles he can rotate between so your team is always taking reduced damage. But only if your team decides to stand in it =P
With all that said... Bard is better
But imho only when youre in a static and talking in disc. Bard should never be using heal and only throw down damage buff. Communication with your team is what makes the Bard so strong. Igniter Sorc says shes ready, Arti says hes ready, next damage window the boss blows up.
PLD still a good class though. reecently picked up two skills that go BOOM or WHIRL and stuff is dead to mostly dead.
Bard is the better support for melee if you play heavy armor engraving as 4th engraving (Shields, burst healing, ...)
Pala is the better support for ranged dps (Healing aura+ small healing in AOE shield skill, generic range of skills plus very good buffs)