Banned and Amazon Games offers no explanation after appeal.

[DVS]

I have over 400 hours in game with literally all content completed. Haven spent $80 or so and haven't missed a log-in until tonight. I will never support another AG game again.

This is the only MMO I've gotten invested in in the last 5 years. Honestly depressing af.

[Bacuda]

Well, if you are cheating, and did RMT or used any kind of illegal software and get caught, while having invested a lot of time in the game, you'd probably go around saying you we're wrongfully banned in the hopes you get unbanned, plus make it look like ppl are getting wrongfully banned, so ppl can point at eitothers posts and say ''see, he/she also got wrongfully banned!''
I'm not saying you are or are not a cheater, but if you are not, it will probably sort itself out after talking to them,

[Mimi]

No, it doesn't 'sort itself out after talking to them' they won't spend any time looking through your account or communicating with you on why you were banned in the first place. My appeal was just denied with a freaking template response. Didn't even bother telling me specific details on my ban:

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):

Play fair

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

Best regards,
Thomas A.
Amazon Game Studios

[tankanidis]

Ursprungligen skrivet av Mimi:

No, it doesn't 'sort itself out after talking to them' they won't spend any time looking through your account or communicating with you on why you were banned in the first place. My appeal was just denied with a freaking template response. Didn't even bother telling me specific details on my ban:

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):

Play fair

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

Best regards,
Thomas A.
Amazon Game Studios

Keep replying / try to get to phone support (either call them or they call you)

The first 2-3 responses are auto templates

[MASTERNIKOFTW]

breh who has the link to the GM application for amazon??

[DVS]

Ursprungligen skrivet av Mimi:

No, it doesn't 'sort itself out after talking to them' they won't spend any time looking through your account or communicating with you on why you were banned in the first place. My appeal was just denied with a freaking template response. Didn't even bother telling me specific details on my ban:

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):

Play fair

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

Best regards,
Thomas A.
Amazon Game Studios

I've chatted with 3 different support people. Issue isn't going to get fixed. I'm just gonna move on and waste my time elsewhere. ♥♥♥♥ Amazon Games. It's just whatever. If I somehow get unbanned at some point I doubt I'll play seriously again.

[goldfisherkekw]

Ursprungligen skrivet av DVS:

I have over 400 hours in game with literally all content completed. Haven spent $80 or so and haven't missed a log-in until tonight. I will never support another AG game again.

This is the only MMO I've gotten invested in in the last 5 years. Honestly depressing af.

how did you receive your ban message? can you still log into the game?

[Jackal]

literally no one here can help you kid
dont say racist / toxic crap in chat, buy gold, or do something shady, and you wont get banned

[76561199278617991]

I also am in a similar situation and is still in the middle of sorting it out with Amazon. You'll have to appeal many times for your "appeal" to actually get reviewed. Some things you should do.

1. Submit a data request to Amazon to see some ban reason. The support and appeals will not tell you anything. Mine was "Chardis | Karma Ban", talking with live customer support afterwards, this is a EAC ban because of third-party programs (obv I didn't use them so I'm in the middle of an appeal).

2. Once you have the reason, submit the appeal with some justification. e.g. ask them to review your logs or something and how that will show that the ban was unwarranted.

3. You may have to submit multiple times, and check in with customer support almost daily to see your status. Live customer support seems to be the gatekeeper between you submitting the appeal and the appeal actually getting reviewed by a moderator. If the customer support doesn't let your appeal get through, they'll send some copy-pasted messaged very quick after you submit your appeal (usually within a couple hours). Getting your appeal actually reviewed takes like days. You need to keep resubmitting appeals until it actually gets reviewed.

Hope this helps

[DVS]

Ursprungligen skrivet av LaEnjoyer:

I also am in a similar situation and is still in the middle of sorting it out with Amazon. You'll have to appeal many times for your "appeal" to actually get reviewed. Some things you should do.

1. Submit a data request to Amazon to see some ban reason. The support and appeals will not tell you anything. Mine was "Chardis | Karma Ban", talking with live customer support afterwards, this is a EAC ban because of third-party programs (obv I didn't use them so I'm in the middle of an appeal).

2. Once you have the reason, submit the appeal with some justification. e.g. ask them to review your logs or something and how that will show that the ban was unwarranted.

3. You may have to submit multiple times, and check in with customer support almost daily to see your status. Live customer support seems to be the gatekeeper between you submitting the appeal and the appeal actually getting reviewed by a moderator. If the customer support doesn't let your appeal get through, they'll send some copy-pasted messaged very quick after you submit your appeal (usually within a couple hours). Getting your appeal actually reviewed takes like days. You need to keep resubmitting appeals until it actually gets reviewed.

Hope this helps

I actually did do a data request. My steam account is linked with my wife's amazon account, that has thousands of purchases in past decade.

I have found that appeals seem to get more traction after talking to a native English speaking support agent. Obviously they can't do anything to help the situation, just a theory.