In-game purchase limit policy is not fair and not transparent

[Jasowo]

I have been experiencing daily royal crystal purchase issue since the new update (since the in-game purchase limit policy was introduced). Amazon customer support suggests, 'players are facing various in-game purchase limits on a daily basis'. For me, it was 36,000 royal crystals per day. The incentive behind the policy is to tackle fraudulent purchases, illegal in-game trades, or bots. For many players including myself, we did not purchase in-game items, then refund them illegally, so we are not involved in any fraudulent activities. It is not fair to limit our spending, this does not help address fraudulent activities or illegal trades or bots. Also, it is not fair to give players different levels of daily in-game purchase limit. Amazon should make their policy on daily in-game purchase limit transparent and listen to how players feel about such new policy in addressing fraudulent purchases, illegal trades or bots. In my opinion, the best way to fight bots is via the anti-cheat programme, not through a daily purchase limit.

If anyone is experiencing similar issues, please leave a comment below, state your daily purchase limit and your opinions please.

Lost Ark Forum:
https://forums.playlostark.com/t/in-game-purchase-limit-policy-is-not-fair-or-transparent/303652?u=jasowo