AGS unlegitemetaly keeping my ban....

[ToushiroSan]

Dear,

So Steam took a precautionary action to handle bots on my account after me purchasing already for 50 euros on Royal Crystals.... Of course I cleared this out with Steam Support and they acknowledged every information that I sent them was correct and they noted my account so this doesn't happen in the future... NOTE: I never bought anything other than in-game through steam.... Didn't get any pack from G2A nor did RMT of some sort... I literally played for 5 hours and thats it

Great! Steam now accepts me for who I am and not some hacker/bot.... I'm also a trusted member since I bought a 10$ game....

So after everything got sorted out with Steam, I went to submit a ban appeal since the action Steam took, got me commerce locked.... Since Steam says nothing got refunded but rather put on hold.... It clearly states refund in my purchase history... Yet Steam explains it all in my given evidence... Like thats out of my control how Steam handles that.... But I as a legitimate customer should not bear any of the fault here...

I've just received a statement from AGS saying the ban was merited... So I basically get scammed from 2 major companies for doing everything legitimate and getting a simple account lock due to steam precautionary actions that got sorted out...

THERE IS NO WAY THIS IS LEGITIMATE at this point and am ready to file a court appeal....

HELP ME!!! AGS CS says to just simple send another ban appeal... I MEAN WTF??!!!

[EMCM Magellan]

Originally posted by ToushiroSan:

Dear,

So Steam took a precautionary action to handle bots on my account after me purchasing already for 50 euros on Royal Crystals.... Of course I cleared this out with Steam Support and they acknowledged every information that I sent them was correct and they noted my account so this doesn't happen in the future... NOTE: I never bought anything other than in-game through steam.... Didn't get any pack from ♥♥♥ nor did RMT of some sort... I literally played for 5 hours and thats it

Great! Steam now accepts me for who I am and not some hacker/bot.... I'm also a trusted member since I bought a 10$ game....

So after everything got sorted out with Steam, I went to submit a ban appeal since the action Steam took, got me commerce locked.... Since Steam says nothing got refunded but rather put on hold.... It clearly states refund in my purchase history... Yet Steam explains it all in my given evidence... Like thats out of my control how Steam handles that.... But I as a legitimate customer should not bear any of the fault here...

I've just received a statement from AGS saying the ban was merited... So I basically get scammed from 2 major companies for doing everything legitimate and getting a simple account lock due to steam precautionary actions that got sorted out...

THERE IS NO WAY THIS IS LEGITIMATE at this point and am ready to file a court appeal....

HELP ME!!! AGS CS says to just simple send another ban appeal... I MEAN WTF??!!!

This isn't support. No one reading this can help you.

[ToushiroSan]

Originally posted by EMCM Magellan:

Originally posted by ToushiroSan:

Dear,

So Steam took a precautionary action to handle bots on my account after me purchasing already for 50 euros on Royal Crystals.... Of course I cleared this out with Steam Support and they acknowledged every information that I sent them was correct and they noted my account so this doesn't happen in the future... NOTE: I never bought anything other than in-game through steam.... Didn't get any pack from ♥♥♥ nor did RMT of some sort... I literally played for 5 hours and thats it

Great! Steam now accepts me for who I am and not some hacker/bot.... I'm also a trusted member since I bought a 10$ game....

So after everything got sorted out with Steam, I went to submit a ban appeal since the action Steam took, got me commerce locked.... Since Steam says nothing got refunded but rather put on hold.... It clearly states refund in my purchase history... Yet Steam explains it all in my given evidence... Like thats out of my control how Steam handles that.... But I as a legitimate customer should not bear any of the fault here...

I've just received a statement from AGS saying the ban was merited... So I basically get scammed from 2 major companies for doing everything legitimate and getting a simple account lock due to steam precautionary actions that got sorted out...

THERE IS NO WAY THIS IS LEGITIMATE at this point and am ready to file a court appeal....

HELP ME!!! AGS CS says to just simple send another ban appeal... I MEAN WTF??!!!

This isn't support. No one reading this can help you.

I'm not here for support, just to get this noticed at this point tbh... I've already sent another appeal... But at this point I'm ready to go to court.... This is just not acceptable

[Metacour]

Have a cola for your troubles, sir.

[EMCM Magellan]

Originally posted by ToushiroSan:

But at this point I'm ready to go to court.

Good luck with that, be sure you tell us when you get a court date.

[ToushiroSan]

Originally posted by EMCM Magellan:

Originally posted by ToushiroSan:

But at this point I'm ready to go to court.

Good luck with that, be sure you tell us when you get a court date.

Not sure if you're serious or not... But Steams precautionary action got me permanent banned, everything got sorted with Steam. They confirmed everything is in order from the intel I gave them... They released the lock and now I just get to hear from AGS it was merited...

In the EU this is not legal from what I've seen

[Dark Exile]

Originally posted by ToushiroSan:

. But at this point I'm ready to go to court.... This is just not acceptable

no one believes this for one simple reason, its a free game and you seem unhappy you had to spend money to lift the restrictions.

That alone tells me you certainly wont pay a lawyer to take a case to court you have a 50/50 chance of winning. (probably less tbh but you know)

Steam also doesn't ban you, amazon does and puts in a request to add it to your account, on hold means you have been given the refund but it has a wait period depending on where you refunded it to wallet or CC.

If its CC im almost certain that can take up to 30 days since valve generally releases outgoing funds at the end of the month, if it was for an in game purchase then yes you would get immediately banned in game.

[ToushiroSan]

Originally posted by Dark Exile:

Originally posted by ToushiroSan:

. But at this point I'm ready to go to court.... This is just not acceptable

no one believes this for one simple reason, its a free game and you seem unhappy you had to spend money to lift the restrictions.

That alone tells me you certainly wont pay a lawyer to take a case to court you have a 50/50 chance of winning. (probably less tbh but you know)

Steam also doesn't ban you, amazon does and puts in a request to add it to your account, on hold means you have been given the refund but it has a wait period depending on where you refunded it to wallet or CC.

If its CC im almost certain that can take up to 30 days since valve generally releases outgoing funds at the end of the month, if it was for an in game purchase then yes you would get immediately banned in game.

Excuse me... just give me your email and will happily provide all the images of the conversation between me and steam.... But for everyones sake I'll throw it in here...

[EMCM Magellan]

Originally posted by ToushiroSan:

Originally posted by EMCM Magellan:

Good luck with that, be sure you tell us when you get a court date.

Not sure if you're serious or not... But Steams precautionary action got me permanent banned, everything got sorted with Steam. They confirmed everything is in order from the intel I gave them... They released the lock and now I just get to hear from AGS it was merited...

In the EU this is not legal from what I've seen

I am absolutely serious. I want to see someone actually have the courage to do more than talk. I want to see someone sue them. But you aren't that person, you dont have the courage to do it.

[Dark Exile]

Originally posted by ToushiroSan:

Excuse me... just give me your email and will happily provide all the images of the conversation between me and steam.... But for everyones sake I'll throw it in here...

yeah thats not going to happen lmfao

[ToushiroSan]

Message from you on Mar 16 @ 4:00pm | 10 days ago
Dear,

After a purchase of Rolay crystals in Lost ark I've received a notice for fraudulent behaviour. I filled in everything in steam from my own cards... Is there something I should be worried about? Any help would be advised!

Message from you on Mar 16 @ 6:19pm | 10 days ago
As far as I can see from bank accounts, everything is in order... Data is correct both during purchase as on my personal information.

Message from you on Mar 16 @ 9:54pm | 10 days ago
Can someone please explain me why the refund happened? And when this money will be refunded? Thank you.

Message from you on Mar 17 @ 8:37am | 10 days ago
Dear,

This is my 4th attempt to get a hold of someone regarding what happened. Can someone elaborate the issue along with why I received this in the first place after buying Royal crystals... I have confirmed everything is in order and would like someone to validate that along with me. Also My account on steam is restricted and would like to clear out any misinformation you might have.

Really hoping someone answers this.

Many thanks in advance!

Kind regards,

Diede

Message from Steam Support on Mar 17 @ 11:50pm | 9 days ago
Our fraud protection system detected an unusual purchase on this account. Your Steam account is locked while we investigate this activity.

Please review your recent purchase activity here:
https://help.steampowered.com/en/wizard/HelpWithPurchase

After reviewing your purchase activity, please provide the following information for each card used or attempted in the last month:

-Last 4 digits of credit card number (only the last 4 please):
-The type of card (Visa, MasterCard, Discover, American Express):
-All other Steam accounts where that card has been used:
-Complete cardholder billing information (name and complete physical billing address, including country of issue):
-Valid daytime phone number of the cardholder including country code (if applicable) or area code:

Please attach an image of your driver's license, ID card, or an official document that matches the name and billing address used on these cards. You can attach or drop the image in the box below where you type your response.

Thank you in advance for your cooperation.

Steam Support
Carla

Message from you on Mar 18 @ 9:10am | 9 days ago
Dear,

I reveiewed the purchase and can confirm it is correct. Please find requested info below.

Last 4 digits: 7153
Type of card: Visa
Other steam accounts: diedevdb (Steamname: CliX)

My id doesn't show any address itself since in BE its electronically applied. Also on the backside of the ID I blacked out my social security number for some part as I don't like sharing it like this. Should this mandatory, I'll share it, but if its not I'd like to keep it this way. City on the backside states Begijnendijk since I only moved out like a month ago, this does not change along with the electronically adapted part.

Hope this is enough! Kind regards, ToushiroSan
Files attached: ID1.JPG ID2.JPG

Message from you on Mar 20 @ 9:02am | 7 days ago
Dear,

Can you please confirm whether necessary information provided is enough?

Kind regards,

ToushiroSan

Message from Steam Support on Mar 22 @ 10:28pm | 4 days ago
Hello,

Our fraud protection system detected unusual purchase activity on this account and cancelled it. The Steam account was locked to protect the cardholder from additional charges.

No funds were collected by us, so no refunds will be sent. Please feel free to re-purchase anything that was removed.

These charges should automatically drop off of your credit card statement, but you may need to contact your credit card company if that doesn't happen in a few days.

Since I can see that this account isn't being used for fraud, I've removed the lock and noted the account to prevent similar problems in the future.

I'm sorry for the inconvenience.

Steam Support
Valerie

Message from you on Mar 23 @ 12:32am | 4 days ago
Dear,

Thank you for lifting the lock... But this however put me in quite the hard spot, since your lockout caused my recent purchase for Lost Ark to be refunded or cancelled after me using that purchase already in-game causing me to be permanent banned for Code of Conduct- Commerce Lock.

Now I have to do extra effort to create a ban appeal for literally no reason... I know this is because of my security, but Amazon Games Customer service is anything but great at the moment and I really don't want to spend my time fixing that either since this was all done on your END... Not to mention all the lost time I have not being able to play the game... How can we solve this in an easy manner and is there some way of compensation for this? Since nothing is wrong anymore on my Steam account, but everything is wrong for Lost Ark and this did not solve anything other than me getting banned from a game I did everything legtimaly...

Hoping for a good solution!

Message from you on Mar 23 @ 12:41am | 4 days ago
Dear,

I'd also like to add attached JPG. Since nothing was refunded as you said on your end, the picture clearly stated refunded in my purchase history... Like I said before, this made me permanent banned from LOST ARK due to commerce lock (which is caused due to the refund in your purchase history)..

I'd like support to get me a ban appeal to Lost Ark explaining this since I got banned from a game due to your actions for no specific reason other than assumptions... I'm outraged at this points to be fair...
Files attached: History.JPG

Message from you on Mar 25 @ 10:06am | 1 day and 23 hours ago
Dear,

I'd like to receive a written statement here from your end to show as evidence that my permanent ban in-game (Lost Ark) happened due to your actions on your end. That I Toushirosan did nothing wrong and my purchases got falsly refunded due to your safety restriction... Otherwise, my ban appeal will have 0 value as it clearly stated REFUND....

Its been more than a week that i'm banned, my subscription is wasted for a week, all the materials for a week just gone...

Kind regards,

Toushirosan

Message from you on Mar 27 @ 9:34am | 44 minutes ago
Dear,

I would like to get someone to contact me this instant... I've sent this entire conversation along with my ban appeal... AGS simply said the ban was merited in their case... When YOUR precautionary actions caused the ban... Even when I cleared it out, AGS kept the ban....

I am scammed both by STEAM and AGS at this point.... This is ridiculous...

Request help ASAP! I'm ready to file a court appeal

[ToushiroSan]

Originally posted by ToushiroSan:

Originally posted by Dark Exile:

no one believes this for one simple reason, its a free game and you seem unhappy you had to spend money to lift the restrictions.

That alone tells me you certainly wont pay a lawyer to take a case to court you have a 50/50 chance of winning. (probably less tbh but you know)

Steam also doesn't ban you, amazon does and puts in a request to add it to your account, on hold means you have been given the refund but it has a wait period depending on where you refunded it to wallet or CC.

If its CC im almost certain that can take up to 30 days since valve generally releases outgoing funds at the end of the month, if it was for an in game purchase then yes you would get immediately banned in game.

Excuse me... just give me your email and will happily provide all the images of the conversation between me and steam.... But for everyones sake I'll throw it in here...

You can read it all there bud... I played for 5 hours... Did an in game purchase of 50 euros worth of royal crystals... Steam said it was fraudulent behaviour... It got sorted out, but the in game ban literally is not lifted.... AGS just says its merited and I have no clue for what.... i did not RMT as I have 0 gold on that account... I did not go to 3rd party websites mates... I just bought an omen pack through the store....

[EMCM Magellan]

Originally posted by ToushiroSan:

~~ Lots of pointless words~~.
Request help ASAP! I'm ready to file a court appeal

The fact you are desperate to convince us you are innocent demonstrates you are all noise and no action. We cant help you.

[ToushiroSan]

Originally posted by EMCM Magellan:

Originally posted by ToushiroSan:

Not sure if you're serious or not... But Steams precautionary action got me permanent banned, everything got sorted with Steam. They confirmed everything is in order from the intel I gave them... They released the lock and now I just get to hear from AGS it was merited...

In the EU this is not legal from what I've seen

I am absolutely serious. I want to see someone actually have the courage to do more than talk. I want to see someone sue them. But you aren't that person, you dont have the courage to do it.

I'm at the website for cemmerce issues in EU.... Just don't talk about me if you don't know who I am... I'm here to get it noticed... You talk big behind your keyboard don't you?

[EMCM Magellan]

Originally posted by ToushiroSan:

Originally posted by ToushiroSan:

Excuse me... just give me your email and will happily provide all the images of the conversation between me and steam.... But for everyones sake I'll throw it in here...

You can read it all there bud... I played for 5 hours... Did an in game purchase of 50 euros worth of royal crystals... Steam said it was fraudulent behaviour... It got sorted out, but the in game ban literally is not lifted.... AGS just says its merited and I have no clue for what.... i did not RMT as I have 0 gold on that account... I did not go to 3rd party websites mates... I just bought an omen pack through the store....

Why are you so desperate to convince us of your innocence?

[ToushiroSan]

Originally posted by Dark Exile:

Originally posted by ToushiroSan:

Excuse me... just give me your email and will happily provide all the images of the conversation between me and steam.... But for everyones sake I'll throw it in here...

yeah thats not going to happen lmfao

Well I dropped the convo in the discussion here, happy reading :)