Black screen upon Start up

[Reviera]

Solutions?

[gio.b1234]

More infos


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System Information (local)
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Computer name: DESKTOP-DFJOKCH
Windows version: Windows 10, 10.0, version 2009, build: 19045 (x64)
Windows dir: C:\Windows
Hardware: ASRock, X58 Extreme
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz 8664, level: 6
Processor count: 4 logical processors, active mask: 15
RAM: 24574,1MB




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Crash Dump Analysis
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Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump
C:\Users\cosam\AppData\Local\Temp

On Tue 15/10/2024 21:46:22 your computer crashed or a problem was reported

Crash dump file: C:\Users\cosam\AppData\Local\Temp\City20-Win64-Shipping.DMP (Minidump)
Bugcheck code: 0x0(0x0, 0x0, 0x0, 0x0)
Bugcheck name: CUSTOM_ERROR
Driver or module in which error occurred: City20-Win64-Shipping.exe.sys (City20_Win64_Shipping!png_get_io_chunk_name+0x562B84)
File path: D:\SteamLibrary\steamapps\common\City20\City20\Binaries\Win64\City20-Win64-Shipping.exe
Analysis:

Google query: City20_Win64_Shipping CUSTOM_ERROR

Moreover, I noticed that a windows update has been installed, KB5001716. I replaced all the files affected by the update with older versions but no results at all. The endless black screen seems have fallen in love with me :P

I hope it'll be userful

[gio.b1234]

Hi, I install the hotfix 3 and tried to play whitout luck. Endless black screen again. I paste the new dump.

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump
C:\Users\cosam\AppData\Local\Temp

On Thu 24/10/2024 21:38:12 your computer crashed or a problem was reported

Crash dump file: C:\Users\cosam\AppData\Local\Temp\City20-Win64-Shipping (2).DMP (Minidump)
Bugcheck code: 0x0(0x0, 0x0, 0x0, 0x0)
Bugcheck name: CUSTOM_ERROR
Driver or module in which error occurred: City20-Win64-Shipping.exe.sys (City20_Win64_Shipping!png_get_io_chunk_name+0x55ADBB)
File path: D:\SteamLibrary\steamapps\common\City20\City20\Binaries\Win64\City20-Win64-Shipping.exe
Analysis:

Google query: City20_Win64_Shipping CUSTOM_ERROR

[Alecossy]

Początkowo opublikowane przez gio.b1234:

Hi, I install the hotfix 3 and tried to play whitout luck. Endless black screen again. I paste the new dump.

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump
C:\Users\cosam\AppData\Local\Temp

On Thu 24/10/2024 21:38:12 your computer crashed or a problem was reported

Crash dump file: C:\Users\cosam\AppData\Local\Temp\City20-Win64-Shipping (2).DMP (Minidump)
Bugcheck code: 0x0(0x0, 0x0, 0x0, 0x0)
Bugcheck name: CUSTOM_ERROR
Driver or module in which error occurred: City20-Win64-Shipping.exe.sys (City20_Win64_Shipping!png_get_io_chunk_name+0x55ADBB)
File path: D:\SteamLibrary\steamapps\common\City20\City20\Binaries\Win64\City20-Win64-Shipping.exe
Analysis:

Google query: City20_Win64_Shipping CUSTOM_ERROR

Hello! Thanks for letting us know. If possible, we'd need to take a look at your files to see if we can get more info about the crash. Would you be able to send us both your dump file mentioned above ( C:\Users\cosam\AppData\Local\Temp\City20-Win64-Shipping (2).DMP ) and the whole save folder, which you can find at C:\Users\YOUR_USER\AppData\Local\City20 ?

Please send that to [e-mail] using WeTransfer - which is a free and fast way to move files around.

[gio.b1234]

Spediti, vi arrivano da [e-mail]

[codeHEBAI]

Upon launching the game, there is an infinite black screen. but before that happened, I already opened the game first then change some settings then started a new game, then after the game intro, there the INFINITE BLACK SCREEN occurred. I waited for half an hour and it was recorded on my OBS but nothing happens, so i terminated the game and that upon launch the INFINITE BLACK SCREEN occured. My settings was changed to 1920x1080 Fullscreen all EPIC Gfx, 30% 3D Effects, My laptop is 32GB RAM, 4 TB ROM Acer Predator Helios 300

[Alecossy]

Początkowo opublikowane przez CODE✾HEBAI:

Upon launching the game, there is an infinite black screen. but before that happened, I already opened the game first then change some settings then started a new game, then after the game intro, there the INFINITE BLACK SCREEN occurred. I waited for half an hour and it was recorded on my OBS but nothing happens, so i terminated the game and that upon launch the INFINITE BLACK SCREEN occured. My settings was changed to 1920x1080 Fullscreen all EPIC Gfx, 30% 3D Effects, My laptop is 32GB RAM, 4 TB ROM Acer Predator Helios 300

Hey, thanks for the report! I'll share this internally and let you know if we need anything else!

[ArtemFC]

Początkowo opublikowane przez FoxesAndSoxes:

Początkowo opublikowane przez Alecossy:

Hey, thanks for the report.

Intel i910850K, 3080, 32GB DDR4

That i9 is FOUR Generations Old... you know that right? latest is i914***

[Reviera]

Początkowo opublikowane przez Artem:

Początkowo opublikowane przez FoxesAndSoxes:

That i9 is FOUR Generations Old... you know that right? latest is i914***

XD you do know dofus has more going on at once with more graphical demand and still can run 5-8 accounts without a black screen on an older PC right?

point is the game ran fine prior to a patch they made, now its black screening a lot of players. old and new PCs

[Alecossy]

Hey, just an update on this as we keep working on finding a permanent fix.

If you're running into the issue one workaround that could help is to access your City 20 folder and the delete your user settings at City20\Saved\Config\Windows\GameUserSettings.ini

The game will recreate the configuration file and should start.

[gio.b1234]

It works. Thanx a lot.

[CHRIS]

Just bought this game and seeing black screen after the open cut screen I so glad its not me

[CHRIS]

Początkowo opublikowane przez Alecossy:

Hey, just an update on this as we keep working on finding a permanent fix.

If you're running into the issue one workaround that could help is to access your City 20 folder and the delete your user settings at City20\Saved\Config\Windows\GameUserSettings.ini

The game will recreate the configuration file and should start.

Also if your Linux user - Change Proton version ( 9.0-3 ) to latest one (( not the experimental ) this has worked for me as originally I was having the black screen issue

[Reviera]

this is still an issue,

Początkowo opublikowane przez Alecossy:

Hey, just an update on this as we keep working on finding a permanent fix.

If you're running into the issue one workaround that could help is to access your City 20 folder and the delete your user settings at City20\Saved\Config\Windows\GameUserSettings.ini

The game will recreate the configuration file and should start.

doesn't help me when I don't have a saved file.

Ive Deleted all game files, Uninstalled then reinstalled
Ive Outright Uninstalled and reinstalled
Ive Verified the Files

am I missing a valid Solution? one that doesn't require a save file that doesn't exist?

[Alecossy]

Początkowo opublikowane przez Reviera:

this is still an issue,

Początkowo opublikowane przez Alecossy:

Hey, just an update on this as we keep working on finding a permanent fix.

If you're running into the issue one workaround that could help is to access your City 20 folder and the delete your user settings at City20\Saved\Config\Windows\GameUserSettings.ini

The game will recreate the configuration file and should start.

doesn't help me when I don't have a saved file.

Ive Deleted all game files, Uninstalled then reinstalled
Ive Outright Uninstalled and reinstalled
Ive Verified the Files

am I missing a valid Solution? one that doesn't require a save file that doesn't exist?

Hey, I'm sorry to hear you're still experiencing issues with this. I understand you've removed the game files via Steam, but have you made sure you've also removed the configuration files and everything else we've mentioned in this thread? Those files won't be removed when you uninstall the game, so they need to be deleted manually.

Also: I'd still like to get to know a bit more about your machine. You've mentioned bits of your config throughout the comments, but I don't think we ever got a full picture of what you're running City 20 on. Getting access to that information would be instrumental in properly diagnosing the issue!

[Reviera]

Can't, not unless there's another way to find files that don't exist