Troubleshooting Guide

[Ellen | MaxEnt Brand Manager]

We've created a troubleshooting guide [coda.io] for common issues. If your issue is not on this guide, please inform us via Steam discussions or in our Discord channel[discord.gg].

[:wilted_rose:]

hi, ive been playing bit by bit thru the game and wanna screenshot some stuff since its hella good. its just that whenever I press f12 (my screenshot key) or shift + tab (the steam overlay) nothing happens even though i enabled overlay, is there anything i can do to?

[soupenthusiast]

in a certain part of the game it says to mash (video game screen) but however hard i mash nothing happens?

[soupenthusiast]

fixed it! for some reason it only works using the space bar and not the mouse or enter key

[LollolGames|Kai]

Hello, after playing the the third "run", I am stuck on the last safe of chapter 1 ("Save me, Please" - (dunno whether its called like that in english, i am playing it on German language)). When loading this sequence, I get stuck at the phone after playing the piano. I litterally clicked on all posts, liked them, reposteted them - but doesnt matter. Ill dont get out of the phone-interface. Even after reloading the chapter several times. What can I do to go forward?

[LollolGames|Kai]

Originally posted by LollolGames|Kai:

Hello, after playing the the third "run", I am stuck on the last safe of chapter 1 ("Save me, Please" - (dunno whether its called like that in english, i am playing it on German language)). When loading this sequence, I get stuck at the phone after playing the piano. I litterally clicked on all posts, liked them, reposteted them - but doesnt matter. Ill dont get out of the phone-interface. Even after reloading the chapter several times. What can I do to go forward?

Edit: Reinstalled it and i am still stuck. and tried to start it on another language :(
Edit 2: Somehow after many restarts and so things - I can click on Nicoles name and i can go further. Didnt worked before, dunno why it works now, but im happy, that I can continue.

[CzaplaPtasi]

When im plating Subway scene screen stuck on loading time but the game is working in background

[Zayniator]

I am stuck on the dvd part where Mark put Cath's cd in and it does not show any button to get off the screen.

[S.A.T]

the game wont open for me HELPP!!, it opens and plays but the screen is just black and whenever i press space, enter or click on the game it says
Until then(not responding) how do i fix this

[HeyRaffy]

Why cant I change the game resolution? Whenever I try to change it to 1600x900 it will not work.

[prometeus.201]

Originally posted by CzaplaPtasi:

When im plating Subway scene screen stuck on loading time but the game is working in background

Same situation

[semickolon]

Originally posted by CzaplaPtasi:

When im plating Subway scene screen stuck on loading time but the game is working in background

This is usually caused by not meeting our minimum system requirements. Have you verified that your machine meets our requirements?

[semickolon]

Originally posted by Zayniator:

I am stuck on the dvd part where Mark put Cath's cd in and it does not show any button to get off the screen.

This is a known rare issue and is in our tracker for a future patch. In the meantime, to get past this part, please wait for all four songs to finish then the game should progress naturally.

[semickolon]

Originally posted by HeyRaffy:

Why cant I change the game resolution? Whenever I try to change it to 1600x900 it will not work.

Please check: https://steamcommunity.com/app/1574820/discussions/0/4514379914246311318/

[Ventralic]

Hey, can't even launch the game, the error message i get for not being able to initialize vulkan provides no real fix, i've looked everywhere and have found no solution, any idea what i could do?

[Kynetic]

Currently doing the third playthrough, and I'm facing a bug where my the game freezes during the loading screen of the Chapter 4 - Chaos. The other scenes load perfectly.

The issue started with Freezing AFTER the Chaos Scene (in the loading screen between this one and Quantum Tsunami), and now I can't even load in the Chaos scene anymore...

Edit : Worth nothing that I can **Hear** the scene behind, not interact nor see anything for the Chaos Scene, since the screen is froze on the loading