Cutscenes are just blank white?

[Tombstone]

Anybody got this issue? Whenever I get to a room with a cutscene, its just a blank white screen, the cutscene is playing as I can hear it and I can press escape to skip it but instead of being able to see the cutscene its just white.

I'm running in fullscreen 1440

[Helen - Raw Fury]

Hi Tombstone, I am sorry to hear this is happening. Could you please submit a ticket to our support desk: https://rawfury.atlassian.net/servicedesk/customer/portal/1 so that one of the team can investigate this for you? Thanks 🙂

[Tombstone]

Postat inițial de Helen - Raw Fury:

Hi Tombstone, I am sorry to hear this is happening. Could you please submit a ticket to our support desk: https://rawfury.atlassian.net/servicedesk/customer/portal/1 so that one of the team can investigate this for you? Thanks 🙂

Thanks I've submitted a ticket

[Benlog]

I have the same problem. First time into security room, I just have a white screen for cutscene.

[otterdestruction429]

It was just the security room and a certain man in a box in a fun room but now the original cutscene is also a blank white screen for me

[Jacob]

are the cut scenes important for puzzle solving? I can't see them either and it's making me very hesitant in even playing because they're not repeatable and I've probably missed key information

[Tombstone]

Postat inițial de Jacob:

are the cut scenes important for puzzle solving? I can't see them either and it's making me very hesitant in even playing because they're not repeatable and I've probably missed key information

not necessarily important for puzzle solving, but its still very annoying...every cutscene for me is just a blank white screen. Last night I managed to "complete" the game by getting to room 46 and it played an "ending" cutscene, which for me was just a blank white screen, so I didnt even get to have the reward of seeing the ending cutscene.

[lobstermadness]

same here

[MagusQurs1742]

I have the same issue with a blank screen.

[Revenir]

Same problem here.

[newbee1kenobi]

Had the same issue and found a way to resolve it on my side ... had Vsync set to fast for all games in nvidia control pannel, changed it to application controlled for blue prince and no more white screens !

[3nyder]

Postat inițial de newbee1kenobi:

Had the same issue and found a way to resolve it on my side ... had Vsync set to fast for all games in nvidia control pannel, changed it to application controlled for blue prince and no more white screens !

THIS WORKED!!!

Thank you so much for posting this

[[DG]Meatplay]

The vsync fix did not work for me (I also have an AMD card).
What fixed it for me was installing the Media Feature Pack for Windows.
This feature is not installed by default in the Windows N Versions (in the EU).
You can install it by using Win + R and type ms-settings:optionalfeatures.
Then select Add a feature and search for Media Feature Pack. After installing, reboot and the cutscenes work for me.

To validate if you have the same issue you can run blue prince and watch the credits. The credits will also be a white screen. Then quit the game and check the Unity Logs in AppData\LocalLow\Dogubomb\BLUE PRINCE\Player

The following error was in my log file:

Initializing Microsoft Media Foundation failed. It seems that the Microsoft Media Foundation is not installed on this machine or a newer version of Microsoft Media Foundation is required. To install the necessary libraries please install the Media Feature Pack from https://www.microsoft.com/en-us/search/result.aspx?q=Media+Feature+Pack for your version of Windows.
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