Wont even start

[nixmix]

After clicking Play a pop appears offering me two choices, one has D at the end but rest is cut off(perhaps offers dx12 version). No matter which one I choose nothing happens.
What a let down!

[Mr. Kapandus (GER)]

I have the same problem and i dont know how i can fix it

[Mr. Kapandus (GER)]

can somebody help. please

[Oz Gaming]

Try verifying the game files. You may have a missing or corrupt file.

[DeafRookielahs2]

I have missing file.

[Hades]

Same here! :-(

[Supermassive_CM]

Hey all - I'm sorry to hear that you're experiencing an issue when trying to launch The Devil in Me.

Can you confirm whether, if checking in Task Manager after pressing launch, the game .exe is running anywhere at all? Do you see any type of error message(s)? I saw in another thread that some players were receiving a message about a missing file, so I'm just wanting to understand exactly where this is appearing?

- Georgina (Supermassive Games Community Manager)

[drh]

Originally posted by Supermassive_CM:

Hey all - I'm sorry to hear that you're experiencing an issue when trying to launch The Devil in Me.

Can you confirm whether, if checking in Task Manager after pressing launch, the game .exe is running anywhere at all? Do you see any type of error message(s)? I saw in another thread that some players were receiving a message about a missing file, so I'm just wanting to understand exactly where this is appearing?

- Georgina (Supermassive Games Community Manager)

I got the Season One bundle and The Devil in Me only downloads a 'dummy.txt' file -- there are no other files in the installation. Someone did some searching around Steam's package database and it looks like the Season One bundle's depot (the internal list that tells Steam what to download when activating a key and creating a new entry in a user's Library) doesn't point to the right content.

[Supermassive_CM]

Originally posted by drh:

I got the Season One bundle and The Devil in Me only downloads a 'dummy.txt' file -- there are no other files in the installation. Someone did some searching around Steam's package database and it looks like the Season One bundle's depot (the internal list that tells Steam what to download when activating a key and creating a new entry in a user's Library) doesn't point to the right content.

I inquired about this issue with Bandai Namco earlier today and was advised this should be resolved. Can you try checking for an update for the game and if so, make sure that that update is applied / performed?

If however this is still persisting for you, I can pass this information on - if this is the same issue you're all having, can you tell me if you all acquired the game via a purchase of the four game bundle, and also if you purchased the game/bundle directly via Steam or from another external retailer?

- Georgina (Supermassive Games Community Manager)

[Nicholas]

I bought the 4 game bundle off of Green Man Gaming and am getting the same error right now.

[drh]

Mine was off 2game, 4-game Season One bundle, still unable to play TDiM. Every other game works just fine.

[nixmix]

Figured it out on my pc
Even though I had anti virus turned off, Avast had already quarantined the exe file as a trojan!
Restoring that and then adding it as an exception solved it.
Enjoying the game a lot now so happy days :)

[Oz Gaming]

Originally posted by nixmix:

Figured it out on my pc
Even though I had anti virus turned off, Avast had already quarantined the exe file as a trojan!
Restoring that and then adding it as an exception solved it.
Enjoying the game a lot now so happy days :)

Don't believe anything Avast tells you. It's got a habit of flagging False positives.

[Supermassive_CM]

Originally posted by Nicholas:

I bought the 4 game bundle off of Green Man Gaming and am getting the same error right now.

Please check for a game update and apply it if available - this issue should be resolved afterward! Let me know if this works for you.

Originally posted by drh:

Mine was off 2game, 4-game Season One bundle, still unable to play TDiM. Every other game works just fine.

I believe I've replied to you in another thread, so please keep me updated there about your experience of this issue with launching the game (just so we don't split information across multiple threads).

Originally posted by nixmix:

Figured it out on my pc
Even though I had anti virus turned off, Avast had already quarantined the exe file as a trojan!
Restoring that and then adding it as an exception solved it.
Enjoying the game a lot now so happy days :)

Glad that you figured it out! If need be, you could add the .exe file for The Devil in Me as an exception in your antirvirus, to whitelist it as an application that you know to be safe. Enjoy the game!

- Georgina (Supermassive Games Community Manager)