i lost my progress by linking my Steam Account to my Xbox Account :: Forza Horizon 5 Troubleshooting (PC, Account and In-Game Problem Solving)

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Dec 29, 2024 @ 5:36am

i lost my progress by linking my Steam Account to my Xbox Account

Dear Forza Community,

2 years ago i purchased Forza Horizon 5 on Steam. I also have an Xbox Account, but the Steam Account and the Xbox Account weren't linked. I wanted to play online, so i tried to link the two accounts. When my friends invited me in Forza Horizon 5, i couldn't join them. The Game said that my logged in Account did not match my Xbox Account. So i logged out of Forza Horizon 5. I wanted to log back in to Forza Horizon 5, and it all went smoothly. My Steam Account linked to my Xbox Account, and my Forza Account also linked to both of those accounts. The Problem is, that all progress has been lost. (All Archievments, Cars, Money...) I guess that is because Forza Horizon 5 might think that i have a new Account, since i logged out of Forza Horizon 5, and then back in to it.
I played the intro of the game in my "new" Account, since i thought it was maybe just a little Glitch. I closed the Game after customizing my Character, since i saw that my Cars were gone then. I googled what i could do to solve these issues, and it said i should look up Steam Cloud Files. Although it seems that all files are there, i'm not sure what to do, to get back my old Forza Account.

Here are some Facts which might be helpful
Date of Instalation: 02.09.2022
Steam Account Name: lukaraedt
Xbox Name: Hypersix#9255 or K3BAB69
Time of linking the Steam, and -Xbox Account: about a week ago
Time of logging out, and back in: 26.12.2024-27.12.2024

Ofcourse i will gladly provide more information or Screenshots if necesary. I currently don't have any Screenshots, since i do not want to log in to Forza, in case i overwrite my old progress by doing so. If you do need anything, i will ofcourse gladly make a screeshot of it though.

I hope someone can help me solve this issue, since i deeply love this game, and all it has to offer.

Thank you in Advance.

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Originally posted by T10_Gul:

Hey there, sorry to hear about this. Please find a link to Forza Support below. There you can find some advice on lost saves. We recommend setting up a ticket so one of our experts can get you back on track. aka.ms/LostSaveSteam

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