FH5 crashing in loadscreen

[Sup]

Im making a single thread since ive seen many many different people having the same typ of issue where when booting in to the game, you get to the loading screen. And as soon as you press "Continue" the "Welcome, *usernamen*" pops up in the bottom left and then the game freezes and just dies.
Now, i have been in contact with steam support, microsoft support and playground games (developer of the game) and no one is willing to actually try and do anything about the issue.
So, here comes a quick troubleshooting guide to locate the issue and hopefully we can get more people in the same boat.

Ive done so much trouble shooting of stuff that shouldnt be even near a possibility for the game to not run.
Examples:
- Reinstalled Windows 11 and Windows 10 (3 and 2 times)
- Replaced all RAM sticks
- Changed all SSDs in my system
- Booted the game with a clean windows install (only nvidia and steam installed)
- Cleared credential manager
- SFC scanned
- Verified integrity of game files
- Rollbacked BIOS and updated BIOS
- Rollbacked drivers and updated drivers (GPU, motherboard and so on...)

Now, try theese different steps as written down below!

Step 1:
if you start the game, and it crashes as described above. Search for "eventlogger" in the search collumn in Windows. Go to "Windwos-Logs" and then "Programs", then search for "Fault" on level (big red circle) and "Application Error" on source.
Once youve found the most recent log for Forza, check the excemption code it throws in the log, if it is 0xc0000005, then your in the same boat as me.

Step 2:
Sign out of your Microsoft account(gamertag) via Xbox game bar, and Microsoft store
Sign into a new Microsoft account(gamertag) or existing Microsoft account via Xbox game bar and Microsoft store. Then search for "credential manager" in Windows search bar, enter "Windows Credentials" and then remove all the instances that start with "Xbl".
After youve removed them all, try boot the game on steam, you will now need to sign in again and this time sign in with the new account you signed in to microsoft store and xbox game bar with.
If that works then there is something wrong with the linking of your main account. Now this has worked for me, i signed in with a new microsoft account and all of a sudden the game works. If i sign back in with my main mircosoft account it dies the same as before.
But, with the same result as below there is no save because of cross plattform save is not operational at all. So youd have to start all over again

Step 3:
Uninstall the game on steam, then go to Xbox game bar and buy the Xbox Game Pass (costs like 1 dollar). Then install the basic version of FH5 (included in game pass), and then try run the game via Xbox PC Game store.
All this with the same microsoft account you logged in with when playing via steam.
This to should work, but the sad bit is as described below. No save.... you have to start all over again.

Ive been in contact with playground games and as per usual nothing is being done.
There are several logistics that is broken with this game and steam. The biggest of them all is that there is no cross platform save. You need to sign in with a micrsoft account when playing a game via steam, but nothing is saved on that microsoft account at all. Now that would mean that perhaps steam cloud has some form of general save? No, the save is unique to the profile you started playing with. So if you sign in with a new microsoft account as described above. There is not save and you have to start all over again. For the time being it dosnt seem possible to recover that save in any form of way according to playground games.

Hopefully we can keep this thread clean with people who actually try what i describe and link this to playground games to force them to push a big fix for this.

[Atomic]

I don't think support will ever help anyone regarding this issue because it's something that they introduced themselves into the game because of people complaining too much about cheating in the game, they introduced anti cheat. It's this anti cheat that's preventing people from playing the game because what it does is check if there any anomalies such running programs or the system itself and if it notices something off, it just crashes the game.

How do I know this? I'm a software developer and I do some reverse engineering in my spare time and when I have IDA or Process Hacker running in the background after working on some project, the game will ALWAYS crash until I have these programs closed because though they are not cheating programs, they can be used to make cheats or bypass certain aspects of the game.

So somewhere within the game's anti cheat code, it has detected something in your PC that thinks can be used for cheats and rather than tell the user which programs they should close like other anti cheats like battleye, it just crashes the game leaving the user to figure out themselves what caused the game to crash.

Edit: The same thing would happen if you use programs like Cheat Engine but I think with this one it's even worse because I've seen a discussion here a few days ago where a steam user said they had it open after using it on another game but they didn't close it and they received notification of cheating program when they tried to play FH5 so go figure...

[Sup]

Originally posted by Atomic:

I don't think support will ever help anyone regarding this issue because it's something that they introduced themselves into the game because of people complaining too much about cheating in the game, they introduced anti cheat. It's this anti cheat that's preventing people from playing the game because what it does is check if there any anomalies such running programs or the system itself and if it notices something off, it just crashes the game.

How do I know this? I'm a software developer and I do some reverse engineering in my spare time and when I have IDA or Process Hacker running in the background after working on some project, the game will ALWAYS crash until I have these programs closed because though they are not cheating programs, they can be used to make cheats or bypass certain aspects of the game.

So somewhere within the game's anti cheat code, it has detected something in your PC that thinks can be used for cheats and rather than tell the user which programs they should close like other anti cheats like battleye, it just crashes the game leaving the user to figure out themselves what caused the game to crash.

Edit: The same thing would happen if you use programs like Cheat Engine but I think with this one it's even worse because I've seen a discussion here a few days ago where a steam user said they had it open after using it on another game but they didn't close it and they received notification of cheating program when they tried to play FH5 so go figure...

Sadly i dont thnk so either. The game has been out for just over 2 years now and a possibility for FH6 to be released in the near future (nothing is announced but considering the time) is a possible factor for nothing to be done regarding this.
But it is also so extremly ♥♥♥♥♥♥ up that not a single type of developer is willing to trubleshoot.
- Steam says that since the game is not associated with them, they refer to the game developer which is playground games.
- Playground games say, because an excemption code is thrown in eventlogger they refer to microsoft windows support.
- Windows support say since the game is launched on steam they refer to steam or either the game developer since the game is not launched on Microsoft Store or Xbox Game Bar....
This is the most insane ♥♥♥♥ ive encountered

To me it dosnt really sound like a possibility to be anti-cheat related. Though ive seen some threads regarding "wemod" (pronunciation?). Though it still wouldnt make sense in the case as i described where all the tries has been with completly clean windows installations. And the fact that as described if i sign in with a different microsoft account it boots up like there were never any form of issue.
In that case it would be like they cheat checked my main account and prevented it from connecting in a theoretical way. Which dosnt make sense either really.

It dosnt make sense for a microsoft account to be the deciding factor to load in or not. Why should the main throw an excemption code in eventlogger while another account dosnt?

I understand the point your making since ive seen some threads about it. But in this type of case ive seen many more have it dosnt seem to apply in the same way

[Harpic1950]

If on PC have tried running C:>sfc /scannow as Administrator. It finds and fixes corrupted Windows files. That maybe your problem. Also have you got a back-up version so you can reinstall previous version?

[Sup]

Originally posted by Harpic1950:

If on PC have tried running C:>sfc /scannow as Administrator. It finds and fixes corrupted Windows files. That maybe your problem. Also have you got a back-up version so you can reinstall previous version?

Already done, wrote it in the description of the thread