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I'd check if you're loggind in Xbox live on windows pc with the correct account.
When launching Forza, you can press the windows key on your keyboard (flag icon) together with the G key to open the ingame xbox live menu. You can also check there which account is active there and see if it's the right one. :)
Hope this helps !
Thank you for your help, but unfortunately that didn't help :( I logged in with the correct account but had to start all over again and my progress is gone, I reported it to the support but unfortunately they don't help but remove my help question directly :(