Campaign Causes Crash

[Otis Flywheel]

I can play the training and the online mode, but when I hit the start button on the first mission I get this,

LoginId:13c3710e4a66f94956b50da49db19ccc
EpicAccountId:8c4be0539db44a70988b67dacb90217b

LowLevelFatalError [File:Unknown] [Line: 684]
RetCode = Adapter->CreateCommittedResource(Desc, GetGPUMask(), HeapProps, InitialState, ClearValue, &NewResource, Name, false) failed
at C:/TC/BA/work/52e0ee5556b0385e/ue4/Engine/Source/Runtime/D3D12RHI/Private/D3D12Allocation.cpp:1381
with error DXGI_ERROR_DEVICE_REMOVED





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kernel32
ntdll

Any help with this would be great.

[AmperCamper]

Please submit a crash report and we'll take a look on the backend. It'd also be helpful to know your system specs.

[Otis Flywheel]

I have submitted quite a few crash reports now. System info as follows;

Operating System Microsoft Windows 10 Home
Processor AMD Ryzen 7 5800X 8-Core Processor
Graphics Card AMD Radeon RX 6600 XT (8.0 GB)
Memory 27.3 GB Free (31.9 GB Total)
Monitor MSI Optix MAG341CQ (3440 x 1440 @ 100 Hz)
Disk Storage 783.7 GB Free (1862.4 GB Total)
Audio AMD High Definition Audio Device
Motherboard ASUSTeK COMPUTER INC. (ROG STRIX B550-F GAMING WIFI II)
Mouse HID-compliant mouse
Keyboard HID Keyboard Device

Operating System
Computer System
Computer Name DESKTOP-13THV14
User Name Admin
Organization N/A
Operating System
OS Name Microsoft Windows 10 Home
OS Version 10.0.19045
Product ID 00326-10000-00000-AA835
System Up Time 11/5/2024 9:32:11 PM
Internet Explorer Version 11.3636.19041.0
Microsoft DirectX Version DirectX 12
OpenGL Version 10.0.19041.4957 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 117 MB
Status OK

Processor MainBoard
Central Processor
CPU Name AMD Ryzen 7 5800X 8-Core Processor
Number of logical processors 16
Code Name Model 1, Stepping 2
Manufacturer AuthenticAMD
Current Clock Speed 4200 Mhz
Max Clock Speed 4200 Mhz
Voltage 1.1V
External Clock 100 Mhz
Serial Number 178BFBFF00A20F12
CPU ID AMD64 Family 25 Model 33 Stepping 2
Socket Designation AM4
L1 - Cache 512 KB
L2 - Cache 4096 KB
L3 - Cache 32768 KB
Motherboard
Model ROG STRIX B550-F GAMING WIFI II
Manufacturer ASUSTeK COMPUTER INC.
Serial Number 220303001801313
BIOS Name 2604
BIOS Vendor American Megatrends Inc.
SMBIOS Version 2604
BIOS Date 2/25/2022
BIOS Features
PCI is supported Yes
APM is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
BIOS ROM is socketed Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 5h, Print Screen Service is supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 14h, Serial Services are supported Yes
Int 17h, printer services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes

Memory Device
Memory Resource
Total Memory 31.9 GB
Used Memory 4.6 GB
Free Memory 27.3 GB
Memory Usage 14%
Physical Memory
Memory Bank BANK 0
Description Physical Memory 0
Device Locator DIMM_A1
Capacity 16.0 GB
Speed 2133 Mhz
Manufacturer Corsair
Data Width 64 bit
Memory Type Unknown
Form Factor DIMM
Physical Memory
Memory Bank BANK 2
Description Physical Memory 2
Device Locator DIMM_B1
Capacity 16.0 GB
Speed 2133 Mhz
Manufacturer Corsair
Data Width 64 bit
Memory Type Unknown
Form Factor DIMM

Drives
Disk Drives
Name Samsung SSD 980 1TB
Media Type Fixed hard disk media
Capability 931.5 GB
Interface Type SCSI
Partitions 1
Total Cylinders 121601
Total Heads 255
Total Sectors 1953520065
Total Tracks 31008255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
Disk Drives
Name TOSHIBA DT01ACA100
Media Type Fixed hard disk media
Capability 931.5 GB
Interface Type IDE
Partitions 3
Total Cylinders 121601
Total Heads 255
Total Sectors 1953520065
Total Tracks 31008255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
IDE Controller
Name Standard SATA AHCI Controller
Manufacturer Standard SATA AHCI Controller
Status OK

Display
Video Adapter
Name AMD Radeon RX 6600 XT
Video Processor AMD Radeon Graphics Processor (0x73FF)
Manufacturer Advanced Micro Devices, Inc.
Video Architecture VGA
DAC Type Internal DAC(400MHz)
Memory Size 8.0 GB
Memory Type Unknown
Video Mode 3440 x 1440 x 4294967296 colors
Current Refresh Rate 100 Hz
Driver Version 32.0.12019.1028
Driver Date 10/11/2024
Monitor
Name MSI Optix MAG341CQ
Screen Height 1440
Screen Width 3440
Status OK

Other Device
Sound Device
Name AMD High Definition Audio Device
Manufacturer Advanced Micro Devices
Status OK
Sound Device
Name Sound Blaster AE-7
Manufacturer Creative Technology Ltd.
Status OK
Sound Device
Name AMD Streaming Audio Device
Manufacturer AMD
Status OK
Sound Device
Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
Sound Device
Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Keyboard
Name HID Keyboard Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name USB Input Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name HID Keyboard Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name HID Keyboard Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK

[AmperCamper]

Thanks for the reports. We're still diving into this.

[Metal Zero One]

Same error, same crash. RX 6600XT. Driver timeout. AMD Adrenalin also reports a driver timeout

[Otis Flywheel]

The pool deepens... Any luck on your end AmperCamper?

[Otis Flywheel]

New Error

LoginId:13c3710e4a66f94956b50da49db19ccc
EpicAccountId:8c4be0539db44a70988b67dacb90217b

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

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kernel32
ntdll

[Child Soldier #191292]

Originally posted by AmperCamper:

Thanks for the reports. We're still diving into this.

eta on performance patch?

[Otis Flywheel]

Originally posted by AmperCamper:

Thanks for the reports. We're still diving into this.

I would love to know when that patch will drop? This new patch (0.4.0.2) has done nothing to stop the crash...

[Otis Flywheel]

LoginId:13c3710e4a66f94956b50da49db19ccc
EpicAccountId:8c4be0539db44a70988b67dacb90217b

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

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kernel32
ntdll

This is from today.

[AmperCamper]

We're planning another patch (hopefully this week) that is likely to include more crash fixes. In the meantime, please continue to submit those reports for us.

[Otis Flywheel]

I have found that putting -dx11 in the launch options has fixed my issue. Tell your team I get one of their next free lunches for finding the bug myself lol.

[Emme]

Originally posted by AmperCamper:

We're planning another patch (hopefully this week) that is likely to include more crash fixes. In the meantime, please continue to submit those reports for us.

I've reported the same crash and am in touch with the support currently.

There's a possibility these crashes have to do with the A.I. as they def stop working (only looking in one direction and walking backwards) before the crash happens in my case.

Thought this may be a helpful sidenote or that it's pointing in the right direction to get this fixed.

[Otis Flywheel]

Emme gets a free lunch too, he found it before me it seems and he has narrowed it down a bit further potentially.