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I am sorry to hear that you are having issues with the game. Could you please tell me what kind of controller are you using? And is it connected wirelessly or via a cable?
Additionally could you please try to delete your TOME AppData folder? You can find it here:
C:\Users\USER\AppData\LocalLow\Neo-C Productions\TOME
You will need to enable seeing hidden folders in Windows. You can find guide on how to do that here: {LINK REMOVED}https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2
Let me know if this helped you :)
I am using a wired controller, the Logitech F310.
I just tried it. And it did not work.
However, I did try to play the game with a different character build, and I was able to at least get up to the first save point as opposed to being softlocked right after you first face Kirb.
My original build was
Animalistic
Brawler
Technical
Cold Cluster
Reflect Mirror
And I named them "Manimal"
EDIT: So I just tried again, and it didn't lock at all. The only thing I did differently was I didn't talk to anyone in the starting area. I went straight to the warp.