Tech Support FAQ

[Vertigo Games]

Hey everyone! Check here if you need any assistance as this post is meant to give you as many answers asap. We'll update this post with any other recurring issues we spot. :)

Q: Where can I report any issues I encounter?
A: It's best to always report issues on our official support page:
https://vertigogames.atlassian.net/servicedesk/customer/portal/2

Q: I bought the game, but don't appear to have access yet?
A: Restarting Steam usually fixes it. :)

Q: Will my VR headset work with this game?
A: We can confirm that AS2, on SteamVR, will run on:
WMR HP Reverb G2; Oculus Rift (V1 and V2); Quest 1, 2 and 3 (with Link Cable); Valve Index, HTC Vive and Vive Pro.

Q: I can't seem to run this game with Virtual Desktop, what should I do?
A: AS2 is not designed to run with Virtual Desktop, so it may lead to issues. You can either start the game from your PC the old-fashioned way, or boot it directly from within SteamVR environment.

Q: I just get a black screen on startup. What do I do?
A: Check whether your headset shows any display when your start SteamVR. If it doesn't, this means you need to troubleshoot your headset first. Check whether your cables are all connected, check whether you're running any required software (like to Oculus App if you use a Rift S or Quest with Link Cable).
If you can confirm your headset is properly up and running, and the game still won't boot, please let us know via the support page.

Q: The game crashed while I was playing. What should I do?
It's best to immediately report the crash to our support page at: https://vertigogames.atlassian.net/servicedesk/customer/portal/2
There, you can also attach a log file. Your log file for AS2 can likely be found in:
C:\Users\[Your Username]\AppData\LocalLow\Vertigo Games\ArizonaSunshine2\Player.log
If you restart the game it's likely you won't experience the crash there again.

Q: The game looks too dark/bright?
A: In the options menu, under video settings, you can adjust the gamma, allowing you to make the game brighter or darker.

Q: When the game starts, my in-game hands are lying on the ground and aren't tracking.
A: This issue is typically occurs when the game is launched before the Oculus or SteamVR app can properly initialize the tracking.
To fix: Close the game, close SteamVR and close the Oculus App if you're running it.
Then restart Oculus and verify your hands are tracking within the menu. Restart SteamVR and verify your hands are tracking within the menu. Lastly, restart the game. This should fix it.

Q: Players can't hear me? Or I can't hear them?
A: Check whether your microphone is working within the settings of your PC. Are other apps working with the same microphone? Lastly, check whether you haven't muted VoIP in the sound settings of the game.

If we notice any more recurring issues being posted we'll be sure to update this post. Until then, enjoy your time in Arizona Sunshine 2 ;)

[Madacore]

Can we expect a patch that fixes Horde Mode soon? Thank you guys!

[Devilmastah]

Originally posted by Vertigo Games:

Originally posted by Devilmastah:

I just bought the game and it crashes when the second loading bar (first before logo second after logo), is at full. Silent drop to steamvr with no messages, game is just gone.
Tried Steam in house streaming on Quest 3 and VirtualDesktop. Any sugestions? No problems whatsoever with the rest of my game library.
- Firewalls off
- Virusscanner off
- Windows 10 latest updates
- Nvidia 3080 - drivers latest version

Sorry to hear about this. Your PC specs look completely fine. Have you tried playing without Virtual Desktop?

actually have tried new Steam link and Oculus link as well, i read there were some problems with having Citrix installed with the original arrizona sunshine for as far as i can find. So i suspected teamviewer and google remote desktop since this is run on a machine thats in a closet under the stairs (there is a screen attached however). Uninstalling made no difference.



Here is the last log lines, if you need a full log let me know:

[15:11:07.575] [Info] [VertigoSceneManager] [VertigoSceneManager] Done loading scene(s): 'Menu'
  at LoadRoutine() in VertigoSceneManager.cs:232
[15:11:07.575] [Info] [NonGameplayModeGameSystem] ActiveEffects added: HideInteractable, DisableCombat. Current ActiveEffects: UiOnly, LockPlayerMovement, Void, HideInteractable, DisableCombat
  at Vertigo.AZS2.Client.NonGameplayModeGameSystem.ActivateNonGameplayContext(NonGameplayModeContext)
  at Vertigo.AZS2.Client.VoidGameSystem.UpdateVoid()
  at VertigoEvent.Raise()
  at Vertigo.AZS2.AZS2SceneManager.HandleOnLoadingFinishedEvent(Object)
  at VertigoEvent`1.Raise(T)
  at VertigoSceneManager.<LoadRoutine>d__41.MoveNext()
  at UnityEngine.SetupCoroutine.InvokeMoveNext(IEnumerator, IntPtr)
[15:11:07.576] [Info] [ClientNetwork] Starting connection attempt...
  at Vertigo.AZS2.Client.ClientNetwork.HandleOnSceneNetworkingEvent()
  at Vertigo.AZS2.Client.ClientSceneManager.HandleOnSceneLoadingFinishedEvent(Object)
  at VertigoEvent`1.Raise(T)
  at VertigoSceneManager.<LoadRoutine>d__41.MoveNext()
  at UnityEngine.SetupCoroutine.InvokeMoveNext(IEnumerator, IntPtr)
[15:11:07.580] [Info] [ClientNetwork] Initiating networking. Connecting to server using connection details from config or command line...
  at TryConnect() in ClientNetwork.cs:390
[15:11:07.581] [Info] [ClientNetwork] Disconnecting (reason ConnectingToConfigHub)...
  at Vertigo.AZS2.Client.ClientNetwork.Disconnect(EClientDisconnectReason)
  at Vertigo.AZS2.Client.ClientNetwork.StartClientFromConfigOrCommandLine()
  at async Vertigo.AZS2.Client.ClientNetwork.<>c__DisplayClass111_0.<TryConnect>g__InitiateNetworking|0()
  at async Vertigo.AZS2.Client.ClientNetwork.TryConnect()
  at Vertigo.AZS2.Client.ClientNetwork.HandleOnSceneNetworkingEvent()
  at Vertigo.AZS2.Client.ClientSceneManager.HandleOnSceneLoadingFinishedEvent(Object)
  at VertigoEvent`1.Raise(T)
  at VertigoSceneManager.<LoadRoutine>d__41.MoveNext()
  at UnityEngine.SetupCoroutine.InvokeMoveNext(IEnumerator, IntPtr)
[15:11:07.586] [Info] [DynamicSpawnerLogger] Dynamic ammo spawning found level: Menu
  at Info() in DynamicSpawnerLogger.cs:38
[15:11:07.586] [Info] [DynamicSpawnerLogger] Current level: Menu is a menu, so we are not spawning dynamic ammo
  at Info() in DynamicSpawnerLogger.cs:38
[15:11:07.586] [Info] [DynamicSpawnerLogger] Dynamic food item spawning found level: Menu
  at Info() in DynamicSpawnerLogger.cs:38
[15:11:07.586] [Info] [DynamicSpawnerLogger] Current level: Menu is a menu, so we are not spawning dynamic food
  at Info() in DynamicSpawnerLogger.cs:38
[15:11:07.721] [Info] [ClientNetwork] Succesfully connected to the server! We are Client 2, ClientNetwork.
  at Vertigo.AZS2.Client.ClientNetwork.HandleOnClientConnected(Client)
  at Vertigo.AZS2.Client.ClientConnectionHelper.OnConnected(Client)
  at Vertigo.AZS2.Client.ClientConnectionHelper.HandleConnectEvent(Client)
  at Vertigo.Networking.NetworkThread.EndNetworkThreadUpdate()
  at Vertigo.Networking.NetworkManager.WaitForNetworkingAndReceivePackets()
  at Vertigo.Utility.ExecutionChannel.Execute()
[15:11:07.722] [Info] [NonGameplayModeGameSystem] ActiveEffects removed: UiOnly. Current ActiveEffects: UiOnly, LockPlayerMovement, Void, HideInteractable, DisableCombat
  at Vertigo.AZS2.Client.NonGameplayModeGameSystem.DeactivateNonGameplayContext(NonGameplayModeContext)
  at Vertigo.AZS2.Client.ClientNetwork.HandleOnClientConnected(Client)
  at Vertigo.AZS2.Client.ClientConnectionHelper.OnConnected(Client)
  at Vertigo.AZS2.Client.ClientConnectionHelper.HandleConnectEvent(Client)
  at Vertigo.Networking.NetworkThread.EndNetworkThreadUpdate()
  at Vertigo.Networking.NetworkManager.WaitForNetworkingAndReceivePackets()
  at Vertigo.Utility.ExecutionChannel.Execute()
[15:11:07.726] [Info] [FmodVoipRecorder] Voip recording driver changed to id: -1. RecordingDriversCount: 1. RecordingDriversConnectedCount: 1
StartRecording failed because no recording drivers were found.

  at Vertigo.Voip.Fmod.FmodVoipRecorder.UpdateRecordDriver(Int32)
  at Vertigo.Voip.Fmod.FmodVoipRecorder..ctor(Int32, Int32, Single)
  at Vertigo.Voip.Fmod.FmodVoipStrategy.CreateVoipRecorder()
  at Vertigo.Voip.VoipClient..ctor(Client, IVoipStrategy, String, String)
  at async Vertigo.AZS2.Client.ClientVoipGameSystem.HandleClientNetworkConnectedEvent()
  at Vertigo.AZS2.Client.ClientVoipGameSystem.HandleClientNetworkConnectedEvent(Client)
  at Vertigo.AZS2.Client.ClientNetwork.HandleOnClientConnected(Client)
  at Vertigo.AZS2.Client.ClientConnectionHelper.OnConnected(Client)
  at Vertigo.AZS2.Client.ClientConnectionHelper.HandleConnectEvent(Client)
  at Vertigo.Networking.NetworkThread.EndNetworkThreadUpdate()
  at Vertigo.Networking.NetworkManager.WaitForNetworkingAndReceivePackets()
  at Vertigo.Utility.ExecutionChannel.Execute()
[15:11:07.728] [Info] [FmodVoipRecorder] FmodVoipRecorder.Start
  at .ctor() in FmodVoipRecorder.cs:95

[Pabuchok]

@vertigo games - confirmed running just fine on my Pimax 8k+

[JeQ]

When reporting issue, please add option to choose Arizona Sunshine 2 as an game, there is only Arizona Sunshine.

[A Dude]

Originally posted by Vertigo Games:

Originally posted by Hot Stuff:

Hey man,

enjoyed the first minutes of the game, but I can't control the dog. I use the HTC Vive XR Elite - maybe that's the problem? no matter which setting for the controllers I use, I can't give the dog commands.

No matter which buttons I use or button combo, nothin happens. I watched a few people play it and they could all easily control the dog. Any ideas? Thanks.

Sorry to hear you're having that issue. I don't believe we've tested specifically with the HTC Vive XR Elite, so that may be the issue, I'm going to contact my colleagues and see what we can do.

Hey Vertigo Games,

do you guys have an update? Or maybe a hotfix in the near future? Thank you

[fwjohn]

Originally posted by NPC_003:

HTC Vive user, here. Please add a toggle grip option for weapons.

That’s right. The player can't hold the hand controller for a long time.
Such as in the aisles. I cant hold down the trigger button to keep the gun still in my hand while running.

[Scaredy Dad]

On my quest 3 my guy doesn’t run. I’m barely faster than the zombies and get overtaken easily. My friends that I play with always zoom by me. I thought there was a button I wasn’t pushing or something that they were and came to realize they were only continuously pushing forward yet I didn’t get the same result of speed I’ve tried pushing forward and pressing the analog stick down while pushing forward with no resultant increase in speed.

Additionally on the quest we always start out in a call on our quests and inevitably during the game it cuts out where one person will not hear the other person any longer.

[Scaredy Dad]

Originally posted by 62:

Why was the simple connect by IP function removed from this sequel?

You have killed LAN.

Please add this to both az sunshine 2 and after the fall before you eventually shut down servers to both games.

[62]

Originally posted by Scaredy Dad:

Originally posted by 62:

Why was the simple connect by IP function removed from this sequel?

You have killed LAN.

Please add this to both az sunshine 2 and after the fall before you eventually shut down servers to both games.

Exactly, pretty sure people would prefer to buy the full game not what is effectively rent the multiplayer part right now.

Especially when some of us have to have a dedicated offline router to connect quest to PC for fast speeds.

[TK5528]

Originally posted by Vertigo Games:

Originally posted by Devilmastah:

I just bought the game and it crashes when the second loading bar (first before logo second after logo), is at full. Silent drop to steamvr with no messages, game is just gone.
Tried Steam in house streaming on Quest 3 and VirtualDesktop. Any sugestions? No problems whatsoever with the rest of my game library.
- Firewalls off
- Virusscanner off
- Windows 10 latest updates
- Nvidia 3080 - drivers latest version

Sorry to hear about this. Your PC specs look completely fine. Have you tried playing without Virtual Desktop?

I have the exact same issue. Any fixes? I try with VD and Native - neither work.

[Eza Brightspear]

is there a fix for starting multiplayer the button is still greyed out

[so_wavy]

how do i open the pause/MENU screen? on my quest 3 i can click the menu button but on steam it just opens the steam vr dashboard i tired deactivating the dashboard and remaping the menu button to y but nothing works

[kenton]

How do I access the menus with a Vive Controller?
I point to the watch and there seems to be an orange glow. I pull the trigger but nothing happens.
I press the menu button and it goes to the Steam Menu.
My gun belt has moved out of place and I can't adjust it.
Also ... waaaaaaayyyyyyy too dark.

Oh, and Merry Xmas.

[Onyx]

been trying to play with my friend but whenever i join his game he loads in fine and whenever I load im stuck in a black screen, I can see all the subtitles and my hands but thats it.

[parsecn]

Originally posted by Onyx:

been trying to play with my friend but whenever i join his game he loads in fine and whenever I load im stuck in a black screen, I can see all the subtitles and my hands but thats it.

I am encountering the same issue with a friend. We're both HP Reverb G2 and running App ID: 1540210 Build ID: 12996117 with Nvidia GeForce Game Ready Drivers 546.33. We have tested alternate older drivers without success. I have tried both WMR and SteamVR runtimes to no avail.

If I start a lobby, he joins and I can see him - but he can only see all black with the exception of his hands. We can hear each other fine. When I exit the game, he can then see the environment but of course, I'm gone.

If he creates a game lobby, I attempt to join, I see the loading screen, I see countdown (60) waiting for players.. at end of the countdown, I am kicked back to the main menu within AS2, no error message. My friend never sees me join or attempt to join (outside of my joining his lobby).

EDIT: We resolved by switching both our regions to USA; also, I think my friend hadn't correctly patched 1.1 (and I was on 1.1); at any rate, we can connect and now play without issue.