Game not starting

[Big Raga the Opp Stoppa]

When i click "play" it starts to load the game then doesn't...was wondering if anyone else was having this issue?

[gedboswell23]

Yes I am having an issue. After trying to load for several minutes it says play offline or try again. The same message comes up when I try again. If I click play I go to the main screen and there is a message that says "network detected, select here to enjoy the full game" then it just tries to log in again and gives me the try again or play option. A never ending loop.

[> L < LMAO]

I've the same problem. I click play its loading a few seconds then I have to click play again. Realy weird.

[Athena]

I had this issue but when I verified integrity of game cache it worked again. Something borked up I think.

[Aurantiaco]

same issue

[Big Raga the Opp Stoppa]

this sucks cause nobody has a solution

[AJ From Gameloft]

If you are having technical issues with the game, please reach out to our Customer Care: https://gameloft.helpshift.com/hc/en/68-disney-speedstorm/contact-us/

[Big Raga the Opp Stoppa]

Did that already. Y’all not trying to help me

[Adri Quinn]

I started a discussion here with the same issue before. So far I'm still without a solution, but here are the best options that people have given.

The typical or obvious ones, run the game and/or Steam as Admin., check file integrity, turn off the antivirus or firewall and check if the game opens while Steam is in Big Picture, offline mode, and with no internet at all.

Others... https://www.youtube.com/watch?v=_Wv2B4DlUaQ
That's a FIFA video, but it involves checking the game/app certificate. It can be checked as well for this game and close to that you may also try running the game in Compatibility Mode with Windows 8 or other versions.
Also try removing the folder "%LocalAppData%\Gameloft\DisneySpeedstorm". Removing other files now straight from the directory could also work, by deleting the game's .exe and doing another file integrity check.

This other video shows many solutions being applied at once without clarifying which is the one that worked, also note that the guy is actually "fixing" the beta instead of the real game, yet they can be similar: https://www.youtube.com/watch?v=Dc01ccuOGfk

Lastly, if you were to contact Support or have already done it with no answer at all, they'll surely answer with the following. Some have nothing to do with the problem or are typical solutions, but hey, that's the official response:

1. Launch the game while connected to the Internet so that you get the latest patch. It will be automatically applied if you don’t have it.

2. Update your drivers.
• NVIDIA: http://www.nvidia.com/Download/index.aspx
• AMD: http://support.amd.com/en-us/download

3. Verify your game files
• Steam: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
• Epic: https://www.epicgames.com/help/en-US/technical-support-c90/general-support-c91/how-do-i-verify-game-files-in-the-epic-games-launcher-a3638

If you are seeing errors with Visual C++ “C++”, Direct 3D “D3D”, or Microsoft DirectX “DirectX”, there may be an issue with your DirectX or C++ installation.

4. Run the Direct X or Visual C++ installers from the redistributables folder in the game’s installation folder
• ( Default: C:\Program Files\Gameloft\”Game Name”\Redistributables )

5. Check to see if your Anti-Virus program has “Game Name” listed as an exception and try disabling or temporarily uninstalling the program to test if the Anti-Virus software is the cause.
If the game launches successfully after disabling or uninstalling, we recommend using a different anti-virus to prevent future issues.

6. Check your “launcher.log” file located in “My Documents\Gameloft\”Game Name” for errors or indicators of the cause.

7. Generate and review your DxDiag and MSInfo files; DxDiag files show your system specs, and MSInfo files have a “Windows Error Reporting” section showing what is failing if your game crashes.

Worth mentioning, I've tried all of the above and more, all with no luck. Hopefully you can get your game to work without much trouble.