Solution for game crash on loading.

[raphael]

If this happens to you too, the solution I found was to go to /steamapps/common/heroes of might and magic 5 tribes of the east/bin and right click the H5_game.exe file and choose properties. There, choose the second tab "compatibility" and mark the "disable full screen optimization" option. solves the issue completely.
Hope this helps :)

[dredknight]

Thank you @raphael!

[UbiGinge]

Thanks for the post raphael
Pleased to see this got you up and running dredknight :)

- Ubisoft Support

[raphael]

Glad I could help.
This made me unable to play the game for many months, so I started playing with the settings until i discovered the problem and arrived at the solution.
This is one of my favorite games, even after so many years.

-UbiGinge how about you pitch the idea to remaster HOMM5 to your superiors ? So many fans of this amazing game would buy a remastered Hi Quality version of it, me included !

[Ubi-Borealis]

We're glad to hear your enthusiasm for the game, raphael! Thanks for sharing this, as well as your feedback regarding the game. For any further news or updates regarding the game, please keep an eye out on our official platforms and within the game forums.

Thanks!

- Ubisoft Support

[Markorian]

This worked twice for me and now it once again crashes quite constantly. It's seriously irritating.

[id795078477]

The full-screen options won't solve the crashes that happen when you have a savegame made on a large map (256x256 or higher). Those have to do with memory management as far as I can tell, so no luck there.

[76561199205081135]

Originally posted by Markorian:

This worked twice for me and now it once again crashes quite constantly. It's seriously irritating.

Originally posted by Dellecross:

The full-screen options won't solve the crashes that happen when you have a savegame made on a large map (256x256 or higher). Those have to do with memory management as far as I can tell, so no luck there.

Hi !

I've taken note of your reports, and I'm sorry to hear that crashes are impacting your experience !

In order to isolate the Issue, can you let us know if the problem still happens after following the steps of our dedicated {LINK REMOVED}PC troubleshooting guide ?

I wish you a happy new year, and if you have questions, or if you need help with anything else, don't hesitate to let us know !


- Ubisoft Support

[Ian Moone]

Howdy. I checked out the guide.
Still an issue with zero ability to load any map of Large size or bigger. It just crashes.
I had the GOG version for years and it has zero issues at all loading on any size save. It had zero issues at all.
I am not surprised extra large sized maps might crash , but I have played thousands of games on the exact PC I'm on now with no issue for the standard sizes. $50 says I go buy another GOG and I am playing ten minutes later no issues.
This a Steam thing? The only difference is where I got it so it's feeling like a Steam thing.

[Ubi-Orion]

Originally posted by Ian Moone:

Howdy. I checked out the guide.
Still an issue with zero ability to load any map of Large size or bigger. It just crashes.
I had the GOG version for years and it has zero issues at all loading on any size save. It had zero issues at all.
I am not surprised extra large sized maps might crash , but I have played thousands of games on the exact PC I'm on now with no issue for the standard sizes. $50 says I go buy another GOG and I am playing ten minutes later no issues.
This a Steam thing? The only difference is where I got it so it's feeling like a Steam thing.

Hey Ian,

Thanks for the follow up on this.

Would you mind sending your system files over to us on a support case? Using those we might be able to isolate exactly what's causing these crashes for you.

You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support