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Does this still happen after going through the steps found here?[ubi.li]
- Ubisoft Support
Can you contact us via Facebook PM[ubi.li] or Twitter DM[ubi.li] with copies of your DXDiag] and [url]MSInfo files[ubi.li] so we can look deeper into the cause of this.
- Ubisoft Support
The DxDiag[support.ubisoft.com] provides us with a lot more information that just your system specs, so it's very useful to get a better understanding of your system and what might be causing the issue. Likewise, an MSinfo[support.ubisoft.com] can also give us further insight. We're unable to view these files within the forums. If you open a support ticket and attach these files, a member of our support team can take a closer look at these for you!
Thanks!
- Ubisoft Support
- Ubisoft Support