Game Won't Open, Help Please?

[TimidKitsune]

Hi
I recently decided to try the game out again and I can't get it to work, after reinstalling, restarting, and verifying the integrity of the game's files.

What happens it the game loads to the loading screen with the title and some of the orc faction, then the resolution shifts and the image is blown up in the bottom right corner of the screen.
The game then proceeds to stop doing anything and I need to use task manager to close it.
Help me Obi-Wan Kenobi/Anyone, You're my only hope because I couldn't find anything about this.

[DaemoniacaL]

Another root cause might be unsupported native resolution on 4K screens or on drivers on Windows 10 that do not like default 1024x768 resolution.
Workaround is to set native resolution in profile config first.

Following worked for me:
cd <Install folder>\profiles\default_profile\
edit user_a2.cfg
setvar gfx_resolution = 3840x2160

In case user profile already created, this settings shall be placed at:
%userprofile%\Documents\My Games\Heroes of Might and Magic V - Tribes of the East\Profiles\<YOUR NAME>\user_a2.cfg

Similar problem is present on second expansion Hammers of Fate, it has profile config name user_a1.cfg

[cheshy]

I'm having the same problem with the Direct3D9 is not initializing, and when i try to install direct x it says that a newer version already exists so it won't do anything.

[Morell]

My style of solving not working games one error after another:
1. won't run the first time - possible incompatibility - check for it and try that windows xp compatibility way
2. won't run compatible - disconnect device from internet, deactivate antivirus/antispyware and try
3. won't run while it used to run - corrupted configuration file - delete it, game can generate it.
4. Won't run while it used to earlier - possible antivirus/natispyware update. Disconnect, deactivate, test.
5. Still not running - possible corrupted files, reinstal.

Might help someone who still struggles with the game. I couldn't run it and in my case Security software COMODO was the cause.

[dredknight]

Also disabling windows D.E.P. does a good work
https://www.thewindowsclub.com/disable-data-execution-prevention

[szikra]

Originally posted by Bilbo Baggins:

Originally posted by ^1BigBossMan1978 BE:

Just by checking the 'corresponding box in the compatibility settings' just as listed below..

So what you need to change is simple:
1st. Set the program to run in compatibility mode with Windows XP Service Pack 3. (Check)!
2nd. Additional settings below: Disable full screen optimisation (check)! <<<IMPORTANT!!!
3rd. Run as administrator (Check)!

I can not make it any easier than this B B :joker:

it did not work, but i found aother .exe file called "testapp" and from there i could start the game and play it

You are my hero.
I had already played the game before, but something (an update) f*cked it up. I hate force updates.
Nothing else worked, but I was able to start the game with testapp.exe...
Thank you.
But I still don't know what is happening, the testapp.exe and H5_Game.exe are the same size, and in fact identical (I used fc /B to check).

[InFog]

Originally posted by ^1BigBossMan1978 BE:

Try my own method: First install the game into your usual Steam library.

Check if it looks similar like this (in case Tribes of the East is installed) C:\Program Files (x86)\Steam\steamapps\common\Heroes of Might and Magic 5 Tribes of the East\bin

Then select H5_game.exe and choose the advanced settings to make it work all at once.

So what you need to change is simple:
Set the program to run in compatibility mode with Windows XP Service Pack 3. (Check)!
Additional settings below: Disable full screen optimisation (check)!
Run as administrator (Check)!

Launch the game and enjoy!!!

Thanks, man!!! :)

[Nosfear]

Originally posted by ^1BigBossMan1978 BE:

Try my own method: First install the game into your usual Steam library.

Check if it looks similar like this (in case Tribes of the East is installed) C:\Program Files (x86)\Steam\steamapps\common\Heroes of Might and Magic 5 Tribes of the East\bin

Then select H5_game.exe and choose the advanced settings to make it work all at once.

So what you need to change is simple:
Set the program to run in compatibility mode with Windows XP Service Pack 3. (Check)!
Additional settings below: Disable full screen optimisation (check)!
Run as administrator (Check)!

Launch the game and enjoy!!!

Thank you!!!

[Dragnor]

Originally posted by DaemoniacaL:

Another root cause might be unsupported native resolution on 4K screens or on drivers on Windows 10 that do not like default 1024x768 resolution.
Workaround is to set native resolution in profile config first.

Following worked for me:
cd <Install folder>\profiles\default_profile\
edit user_a2.cfg
setvar gfx_resolution = 3840x2160

In case user profile already created, this settings shall be placed at:
%userprofile%\Documents\My Games\Heroes of Might and Magic V - Tribes of the East\Profiles\<YOUR NAME>\user_a2.cfg

Similar problem is present on second expansion Hammers of Fate, it has profile config name user_a1.cfg

Nothing else worked, THIS DID !
Cheers!

[InsideYourMind]

Guys i have same problem, can't start the app.
I follow these steps but nothing happens!
When i start it directly i get 0xc000007b error
Any tips?

[Ubi_TheBerry]

Originally posted by InsideYourMind:

Guys i have same problem, can't start the app.
I follow these steps but nothing happens!
When i start it directly i get 0xc000007b error
Any tips?

Hey InsideYourMind,

Sorry to hear you're having issues!

May we please know if there's any troubleshooting steps you've tried yet?

Otherwise, could you please give all of the steps[support.ubisoft.com] in our troubleshooting guide a try, including verifying the game's files[ubi.li] and let us know how you get on?

Thank you!

- Ubisoft Support

[jeremy]

Originally posted by ^1BigBossMan1978 BE:

Try my own method: First install the game into your usual Steam library.

Check if it looks similar like this (in case Tribes of the East is installed) C:\Program Files (x86)\Steam\steamapps\common\Heroes of Might and Magic 5 Tribes of the East\bin

Then select H5_game.exe and choose the advanced settings to make it work all at once.

So what you need to change is simple:
Set the program to run in compatibility mode with Windows XP Service Pack 3. (Check)!
Additional settings below: Disable full screen optimisation (check)!
Run as administrator (Check)!

Launch the game and enjoy!!!

Thanks alot man.

[76561199207007716]

Originally posted by jeremy:

Originally posted by ^1BigBossMan1978 BE:

Try my own method: First install the game into your usual Steam library.

Check if it looks similar like this (in case Tribes of the East is installed) C:\Program Files (x86)\Steam\steamapps\common\Heroes of Might and Magic 5 Tribes of the East\bin

Then select H5_game.exe and choose the advanced settings to make it work all at once.

So what you need to change is simple:
Set the program to run in compatibility mode with Windows XP Service Pack 3. (Check)!
Additional settings below: Disable full screen optimisation (check)!
Run as administrator (Check)!

Launch the game and enjoy!!!

Thanks alot man.

Hey there jeremy, I am glad to hear that you are no longer experiencing issues, that's great news! If you have any questions or run into any other issues, please do not hesitate to let me know.

^1BigBossMan1978 BE - Thank you for taking the time to help out here, I appreciate it! :)

-Ubisoft Support

[Chaos&Hesitation]

Originally posted by DaemoniacaL:

Another root cause might be unsupported native resolution on 4K screens or on drivers on Windows 10 that do not like default 1024x768 resolution.
Workaround is to set native resolution in profile config first.

Following worked for me:
cd <Install folder>\profiles\default_profile\
edit user_a2.cfg
setvar gfx_resolution = 3840x2160

In case user profile already created, this settings shall be placed at:
%userprofile%\Documents\My Games\Heroes of Might and Magic V - Tribes of the East\Profiles\<YOUR NAME>\user_a2.cfg

Similar problem is present on second expansion Hammers of Fate, it has profile config name user_a1.cfg

Holy Moly. I tried abasically everything on this thread but your advice was the only solution. Big kudos!

[Mateja666]

If you have win 8 or newer, you'll need some of additional programs to run game propperly.

[Beton Red]

none of this worked. I have the version for the Ubisoft Connect so maybe that's the case, but either way, nothing helped. The game is unplayable