The Update deleted my save, I just lost 8 hours of progression OMG EKO

[StrongBadia *LFD*]

I am a pre-purchaser of Your game "Welcome to Paradize". The game made me download & install the update today.

I then started my game only to be slapped in the face with the fact that my 8 hours of my games progression since release is no longer there......deleted! vanished! Outtie 5000 G! Kirk out! GHOST! Poof, all gone!......

I checked the Steam Cloud files and it only lists the Steam cloud save it has as the log in I did after the Update when I discovered my game save was missing.

EKO SOFTWARE DEVELOPERS PLEASE HELP ME RESTORE MY SAVE GAME...... LOST 8 HOURS, (You can look at my play time on my Steam account.... "to be exact" Steam has 7.7 hours documented as my play time)

[Helliath]

same here.... 8 hours aswell

[StrongBadia *LFD*]

Originally posted by Helliath:

same here.... 8 hours aswell

I knew I absolutely couldn't be the only one that it happened to. If they don't reply in a few days to this I'm about to call & email EKO Software directly documenting just how they resolve this issue.

We paid for a product (in my case pre-ordered before release) that ended up wasting 8 hours of our time due to a craptastically flawed save game system that failed during a mandatory game update they released upon purchasers.

[Helliath]

You will have caught up with your progress and they won't even have responded to you yet, imo

[StrongBadia *LFD*]

I haven't played it since they wiped my 8 hour save, but what I have done is researched EKO software to know what options I have.

EKO Software headquarters is located in France.

Headquarters address:

16 Av. Jean Jaurès, 94600 Choisy-le-Roi, France

Phone Number: [phone]


Google maps their address, a real slum looking office building....

......IF Eko doesn't reply to this matter within a few days and make things right, I absolutely plan to file a complaint with France's version of the BBB (Better Business Bureau).

Consumers that have an issue with a business located in France can contact the DGCCRF.

A little bit about the DGCCRF:

:::::::::::::Pursuant to articles L. 511-5 and L. 511-6 of the CC, the Directorate-General for Competition, Consumer Affairs and Prevention of Fraud (hereinafter the DGCCRF: "Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes") enforces the rules laid out in the CC.

Sworn agents of the DGCCRF, and related local departmental directorates for population protection (hereinafter "DDPP"), may make enquiries and ascertain offences under the CC (on-site controls, access to documents, seizure of samples etc.). With the prior authorisation of the Ministry of Economy or a judge, these agents can carry out inspections, see and read all relevant documents, carry out seizures, ask the authority to designate an expert and summon persons (articles L. 450-1 to L. 450-4 of the French Commercial Code and L. 512-51 et seq. of the CC). In case of criminal offences, the DGCCRF may settle the case, with the approval of the public prosecutor ("Procureur de la République"), provided that a public action has not been initiated.

If they note a CC violation, the DGCCRF and DDPP may order the professional to comply with their obligations by, for instance, ceasing an unlawful practice or deleting an unfair clause (L. 521-4 and seq. CC).

There are also Regional Directorates for Companies, Competition, Consumer Affairs, Labour and Employment (hereinafter "Regional Directorates": Directions Régionales des Entreprises, de la Concurrence, de la Consommation, du Travail et de l'Emploi). However, the regional directorates have no direct enforcement authority.

Further information on the scope of DGCCRF's activity and investigative powers may be found at http://www.economie.gouv.fr/dgccrf/La- DGCCRF/Missions. ::::::::::::


.....but this issue occurred on a weekend, so its understandable why they haven't, i have to consider that fact and give them at least 5 to 7 days to reach out and resolve this. If they dont, I will then file my grievance with the DGCCRF.

EKO can just deal with DGCCRF. No matter what ruling DGCCRF comes up with after. I will then consider my wasted 8 hours compensated. Also EKO Software will forever have this Document complaint filed with the permanent DGCCRF records history.

[Helliath]

Dude, you're wasting too much energy. Doesn't worth it. I restarted and I've gone further in 2h and half with rushing what I've already done. Just an advice, it's up to you bro...