Ban for using ghub.

[Lostdogz]

So the other day I got a ban, it was right after the update. it says I got ban on the 18th for cheating however I don't cheat. All you have to do is look at my score and see no way in heck would I be cheating. I did some research and seen a lot of people getting bans from running the ghub software that you get from logitech. I had got a new mouse and was trying to get it setup RBG to match my keyboard, speed of the mouse as I have a wide monitor you know just basic stuff and I got hit with that ban hammer. I tried to do a few support tickets but it all seems automated. Does anyone know of a way to contact a real human to get this issue resolved?

I'm using the logitech 502 hero. Afterburner for heat/fan control

[PRAET0R1AN™]

You Should have researched that software's interactions with easy anticheat to be honest with you.

If you do ever get the ban reversed, make sure you do not run that software or keep it running in the background whilst playing any game that utilises anticheat.

You can dispute your ban by contacting ea directly from the link you received in your email following the ban.

They're not automated by the way, support tickets are queued, you may get a response in an hour or a day.. it just depends on how busy they are to be honest with you.

https://help.ea.com/en/help-contact-us/?product=battlefield-2042&platform=&topic=dispute-ban-suspension&category=manage-my-account&subcategory=banned-or-suspended-account

:edit: y'all don't need to award me clown points, I couldn't think of a better way of putting it.

I know it sounds silly coming from a mod to say "hur hur you should check x vs y"
But I own up to my mistake and I have been speaking to op directly to at least try to clarify what I was trying to say.

Needless to say there is a better understanding now.

I apologise if it came across wrong, I basically meant for op to do a Google search containing the words "ghub eac ban" just in case ( even though that really shouldn't be necessary )

But thank you, I'll be using those clown points to reward others that post helpful responses.

If people have any suggestions as to what op can try also to work out what triggered the ban, please do chime in and see if you can think of something I haven't thought of.

I've already spoken to op regarding things like changing the dpi settings in ghub that may have detected it as modifying the mouse in some way.

[^cheeky^0dawg]

I've had GHUB running never had a problem.. its people that use macros getting banned..

[Lostdogz]

Shouldn't that be EA that does its research to make sure the anti cheat doesn't false ban people? I did submit two tickets and got the the cut and copy text.
cheeky odawg I don't use macros but i did change the RBG and changed the DPI in game to get my mouse to move at the speed I needed it to. Its all legit.

[MartensoftWorld]

Originally posted by Lostdogz:

Shouldn't that be EA that does its research to make sure the anti cheat doesn't false ban people? I did submit two tickets and got the the cut and copy text.
cheeky odawg I don't use macros but i did change the RBG and changed the DPI in game to get my mouse to move at the speed I needed it to. Its all legit.

It's more Epic Games fault, but EA still needs to communicate with them to even get the cheat software to do much on their own game. EAC is bloatware through and through these days, if it hasn't been the whole time.

[Khamal]

Unless it specifically said ghub


Exploitation, glitching,even using abilities/features and other to produce other results than intended(not going into detail, it's still a bug, that id prefer to not see) or literally anything possible that others cannot possibly do, is now considered as cheating
( TLDR: Anything unfair)


Example, you fell off a building,but noticed a ledge further down like a window(flat), that you can stand on, and you now snipe people from there, can be cheating

Or other example, you found the *way* to make a vehicle fall from any height without taking damage(not telling you how, it is really easy and dumb)

[Lostdogz]

Microsoft has terminated file, It would seem to them it doesn't matter whos fault it is because they don't know how to fix the problem so we pay the price. I can't buy any game from them because I know Id probably lose my money and be left with no one to resolve the issue, i really don't think its a human on the other side....or if so... its someone doing a cut and past solution with out doing the work of really investigating. This issue with G hub started back in Jan and it ban a lot of players, i don't know if they ever got it lifted but you would think that issue would of been fixed by now. So they in the long run lose out on the other games I would of got, it all adds up in the end and would of been worth hiring someone to fix the issue. So no Origin/EA games for me.

Knamal, It just said cheating and didn't give any more information really. I'm kind of new to battle field 2042 I was just learning how to not rush in and die a 1000 times LOL to stand back and run around the capture area. this game likes to spawn enemies behind you a lot so you have to check your back at all times. The game has a lot of issues and I have seen people get stuck and try to jump out but mostly I have got shoot through walls a lot. It was getting DC'ed but i thought it was my ISP so they came out and replace the cable. I don't know what the deal is but like i said before my score can prove I didn't cheat. Any points i get is from rez/healing people and giving out amo.

[Micas]

Originally posted by PRAET0R1AN™ ︻デ =ー:

You Should have researched that software's interactions with easy anticheat to be honest with you.

That is, by far, the most ridiculous thing I've ever seen on the Steam forum. Seriously. It's unbelievably vapid and uniformed, and just plain breathtakingly stupid.

You actually just blamed people who use a very popular mouse/keyboard software platform for not knowing that anti-cheat will falsely ban them. Paretor1an seems to think that we should do research on every software utility on our PC, and somehow verify it won't falsely trip an anti-cheat, as if that isn't the responsibility of the anti-cheat developer. I simply cannot wrap my head around how you could say that other than being an extreme sycophant.

I use MSI afterburner, like many thousands of others. Should I do "research" to see if some massively terrible game anti-cheat my falsely ban me for it? I use some Razer software for my mouse. Where will I find whether or not some incredibly terrible anti-cheat will ban me for using software that supports my mouse?

EA banned me from 2042 April 22nd. I don't cheat. I sent in an appeal and they denied it. Here's what they said; "We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account."

Yesterday, I tried the game again, and guess what? They removed the sanction on my account... because duh.. I wasn't cheating. The incompetence from EA is stunning. The shilling from Praettor1an is mind-boggling.. blaming players for getting falsely banned by EA.

Jebus.. so much stupid, so much incompetence, so much blaming customers.

[Lostdogz]

Micas, you said what i was thinking but i didnt want to argue with him about it. It's unprofessional of EA/Origin not to do a real investigation and fix the problem. For $60 and I didn't get to play much is theft to be honest. What we need is to figure out what we can do legally, i know when Guild Wars 2 had software that scan your system it violated rules that protected the user. They got into a lot of trouble and had to pay. I get that they have to get rid of the scum bag cheaters but EA is banning real players using legit software thats triggering the anti cheat scanner. This has been going on for months and they still havent done anything about it. This mouse is the most mouse on the planet and they cant seem to fix this issue? I can't buy anything from EA/Origin not because I dont want to change to a new mouse but because i shouldnt have to. I'm just looking for a way to fix this.

[PRAET0R1AN™]

Originally posted by Micas:

Originally posted by PRAET0R1AN™ ︻デ =ー:

You Should have researched that software's interactions with easy anticheat to be honest with you.

That is, by far, the most ridiculous thing I've ever seen on the Steam forum. Seriously. It's unbelievably vapid and uniformed, and just plain breathtakingly stupid.

You actually just blamed people who use a very popular mouse/keyboard software platform for not knowing that anti-cheat will falsely ban them. Paretor1an seems to think that we should do research on every software utility on our PC, and somehow verify it won't falsely trip an anti-cheat, as if that isn't the responsibility of the anti-cheat developer. I simply cannot wrap my head around how you could say that other than being an extreme sycophant.

I use MSI afterburner, like many thousands of others. Should I do "research" to see if some massively terrible game anti-cheat my falsely ban me for it? I use some Razer software for my mouse. Where will I find whether or not some incredibly terrible anti-cheat will ban me for using software that supports my mouse?

EA banned me from 2042 April 22nd. I don't cheat. I sent in an appeal and they denied it. Here's what they said; "We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account."

Yesterday, I tried the game again, and guess what? They removed the sanction on my account... because duh.. I wasn't cheating. The incompetence from EA is stunning. The shilling from Praettor1an is mind-boggling.. blaming players for getting falsely banned by EA.

Jebus.. so much stupid, so much incompetence, so much blaming customers.

No it's not that, I've heard similar stories from others that rgb software can ( and does ) trigger certain anticheats such as EAC, software that for example also has the function of mapping macros...

And since anticheats cannot exactly determine if the software is being used for that purpose, it basically blanket bans the use of that software entirely ( including the rgb controller components )

I'm not blaming op so don't try to suggest that, I'm simply saying that he should have done some googling on its interactions with EAC because it interacts with keyboard or mice hardware directly which the AC could.. COULD determine as being used.

I remember quite a long time ago where fraps would trigger punkbuster bans due to the directx hook, yes it was fixed quite quickly with a pb update and yes people caught out were unbanned.

What I'm saying is that these things do happen even though really they shouldn't.

If OP's software can be used to create macros then it's more than likely that the entire software is the trigger for the ban and not just a small portion of it.

It's just common sense to check the interactions between say.. iCue and EAC, or iCue and pb by googling it.

[GobboKirk]

Originally posted by ^cheeky^0dawg:

I've had GHUB running never had a problem.. its people that use macros getting banned..

This... People will make up all sorts of excuses to pretend they didn't cheat and spread it all over.

[Lostdogz]

GobboKirk, no that is wrong, I never used a macro and i Just got it and trying to set it up. Maybe changing the DPI in game trigger the anti cheat bot? It's the only thing i can think of

[GobboKirk]

Originally posted by Lostdogz:

GobboKirk, no that is wrong, I never used a macro and i Just got it and trying to set it up. Maybe changing the DPI in game trigger the anti cheat bot? It's the only thing i can think of

I'd be impressed if they picked up on that either...
DPI? Maybe, makes a little bit possible sense, but won't be just having GHUB though, I'd be banned as well for that and Icue earlier :)

[Micas]

Originally posted by PRAET0R1AN™ ︻デ =ー:

I'm not blaming op so don't try to suggest that, I'm simply saying that he should have done some googling on its interactions with EAC because it interacts with keyboard or mice hardware directly which the AC could.. COULD determine as being used.

No, no, and no. It's not the responsibility of a PC gamer to make sure the legitimate software on a player's PC won't trip a badly coded anti-cheat.

In fact, I can't imagine how you even suggest that. If you buy a new game, are you really going to try and research which utilities that are installed on your PC is going to trip the game's anti-cheat? That's absurd.. like I said.. breathtakingly stupid. You won't know jack about the anti-cheat in the first place to even know what legit software it might generate a false positive.

Look, I get that you shill.. That's your thing, and that's cool. But what you're suggesting is patently absurd. Nobody is going to buy a game, then think "I wonder what the anti-cheat is doing. How do I figure out if my mouse software is going to get me banned?". Can you really not understand how stupid that is?

[PRAET0R1AN™]

Most mice will use a generic windows driver for maximum compatibility, some will have drivers embedded in the software that installs the drivers alongside it, but yeah from what I've heard its not the mouse or the rgb that's responsible for these erroneous bans..

It's the software itself, especially if you have configured a macro or two even if its not game related ( e.g press button 3 to bring up task manager )

I dont have any mice that needs similar software to configure my mouse though so I can't exactly replicate the issue to bring it to EA's attention.

But on the flipside there are people, even in this very thread saying they've used ghub and haven't been banned so it's not exactly a 100% certain scenario where the ghub software can be pointed at as being the cause.

It's just a mild possibility right now in your case, it could be another process running that triggered it..

This is why it's so difficult to find the correct response regarding this, yes I know I said to Google the interactions between ghub and EAC, but if there are others using it without issue then there must be something else not playing nicely with EAC that is on your system.


Like I said in my initial response, All you can really do at this point is to file a ban dispute and give them as much information as possible, including thar you were using ghub to configure the rgb of the mouse while you were ingame ( personally I would have set all that up outside of the game so as not to risk tripping the anticheat ) but I digress..

Contacting EA is literally your only plan of action as only EA really can reverse it.

[Micas]

Originally posted by Lostdogz:

GobboKirk, no that is wrong, I never used a macro and i Just got it and trying to set it up. Maybe changing the DPI in game trigger the anti cheat bot? It's the only thing i can think of

But hey.. like I said.. I was falsely banned, and EA removed it (without telling me they removed the ban) so maybe it will happen to your account. False bans has been an epidemic with this game from the start.

But we should have a long memory on this. The game is poorly received. The anti-cheat is banning legit players who paid good money, which is tantamount to theft, so keep that in mind the next time EA publishes a new game that contains anti-cheat.