Entire Origin Account Banned after someone got into my account

[Scipio009]

I'm not sure if this has happened to anyone else but a couple weeks back I went to load up Battlefield 2042 for only the 3rd time after setting up my new PC and I found that I was unable to log in. Thinking that EA servers were down, I went online to check if there were any outages. After looking into my sign in issues I found a thread saying that I could have an account ban and to check EA Help. To my dismay, I had a full account ban on my Origin account that apparently was there since October 7th even though up until early December I was able to play EA games with no problem. There was no explanation or reason as to why I was banned, just the ban itself. Though I have no concrete proof beyond my word, I genuinely have never been one to use hacks, grief, or breach the TOA of any game let alone EA games. The morning I found out I was banned, I noticed a suspicious email from the night before that seemed as though it was from EA getting me to click a link to recover my password but most of the text was in Chinese characters, as though someone in China was trying to recover my password. I deleted it thinking it was spam but upon further review, my account name had been changed to a random avatar with my name changed from Scipio_009 to 4C5B301. Someone definitely got into my account, and whatever they did resulted in a ban. I can't provide any attachments in this thread so this'll probably look made up to some people. I have had 0 infractions with EA and have had my account for years, I don't know what this person did to get my account banned overnight but it's really been a low point in my year. Just wondering what I can do beyond try and appeal this ban because I am definitely not starting fresh and getting more EA games if this is what it can result in. My gf preordered BF 2042 for me as an early Christmas gift and I had been looking forward to it for months just for this to happen once I was finally able to play.

[HyperWayne]

Steam and EA have been acting like total and c omplete children. 'they sold us unfinished products. Try to get a refund DO NOT bother playing this broken game. The devs do not care about you or their product. Work to get a refund and move on and maybe get your ban appealed but dont bother with this game.

Go play Call Of Duty Warzone its free and 10x better than this ♥♥♥♥ box.

[Nix]

Only EA support can help you with this, your email was most likely also hacked if they used the 2 factor authentication through it.
Change your email password asap, contact EA possibly through phone (if phone support is available in your region).

[Dyng]

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[Scipio009]

Originally posted by Lord Robicheaux:

Steam and EA have been acting like total and c omplete children. 'they sold us unfinished products. Try to get a refund DO NOT bother playing this broken game. The devs do not care about you or their product. Work to get a refund and move on and maybe get your ban appealed but dont bother with this game.

Go play Call Of Duty Warzone its free and 10x better than this ♥♥♥♥ box.

Thanks but I don't need to take advice from a COD simp, this is literally the opposite of a solution for me

[Scipio009]

Originally posted by Nix:

Only EA support can help you with this, your email was most likely also hacked if they used the 2 factor authentication through it.
Change your email password asap, contact EA possibly through phone (if phone support is available in your region).

That's what I'm thinking, I changed all my passwords associated with that email and have not had suspicious activity since. I'll try and see if there's a number I can call. Thank you for actually giving me advice

[-OrLoK- Слава Україн]

unfortunately most systems put the onus on you to keep your account secure.

even if someone else cheats on your account the liability will remain with you.

[]|[-Gaben-]|[]

did you have 2 factor authentication enabled?

[Scipio009]

Originally posted by -OrLoK-:

unfortunately most systems put the onus on you to keep your account secure.

even if someone else cheats on your account the liability will remain with you.

I understand that, but its not an air tight system. If they can verify that the owner of the account was not the one infringing the TOA's, then I feel like appealing could clear this up.

[PRAET0R1AN™]

Originally posted by -OrLoK-:

unfortunately most systems put the onus on you to keep your account secure.

even if someone else cheats on your account the liability will remain with you.

Pretty much ^

Not just that, but if you have 2fa on your account ( authenticator app ) There is zero possibility of account being hijacked.

My only guess is OP did not have 2FA on the account which undoubtedly made it easier.

Sadly, Even if it was not you whom cheated, The system DID correctly detect a cheat and thus the ban was valid despite it not being you OP.

I would say open a ban dispute and explain the situation with them but I wouldn't hold any hopes of the ban being reversed, As above.. cheats were detected and thus the ban is correctly applied.

[Scipio009]

Originally posted by PRAET0R1AN™ ︻デ =ー:

Originally posted by -OrLoK-:

unfortunately most systems put the onus on you to keep your account secure.

even if someone else cheats on your account the liability will remain with you.

Pretty much ^

Not just that, but if you have 2fa on your account ( authenticator app ) There is zero possibility of account being hijacked.

My only guess is OP did not have 2FA on the account which undoubtedly made it easier.

Sadly, Even if it was not you whom cheated, The system DID correctly detect a cheat and thus the ban was valid despite it not being you OP.

I would say open a ban dispute and explain the situation with them but I wouldn't hold any hopes of the ban being reversed, As above.. cheats were detected and thus the ban is correctly applied.

Yup you're right, I didn't have 2FA set up. I really hope there's some way to mediate this through an appeal.

[PRAET0R1AN™]

Yeah that's really not good.

I mean, If you had 2FA set up then you could probably contest it as you'd have done everything within your power to ensure your account was secured and you could then claim the 2FA didn't protect you as it should have.

I hate to say it, But it's probably game over.

You COULD still contact EA and go through everything in full detail, Explain everything as best you can ( including taking screenshots of any emails related to the password / username changes etc that you did not request and attaching them to the case ) and also take the time NOW to secure your account with 2FA in the event they do overturn the ban.

However hopeless it seems, There's always the off chance they will see login attempts and successful logins from different regions and then unban the account once the account is fully secured.

You can start the appeal procedure from Here

Remember to take screenshots of the emails you received ( if you haven't cleared the trash folder even deleted emails should be there still assuming your email provider doesn't automatically delete after X days )

[]|[-Gaben-]|[]

Originally posted by Scipio009:

Originally posted by PRAET0R1AN™ ︻デ =ー:

Pretty much ^

Not just that, but if you have 2fa on your account ( authenticator app ) There is zero possibility of account being hijacked.

My only guess is OP did not have 2FA on the account which undoubtedly made it easier.

Sadly, Even if it was not you whom cheated, The system DID correctly detect a cheat and thus the ban was valid despite it not being you OP.

I would say open a ban dispute and explain the situation with them but I wouldn't hold any hopes of the ban being reversed, As above.. cheats were detected and thus the ban is correctly applied.

Yup you're right, I didn't have 2FA set up. I really hope there's some way to mediate this through an appeal.

ah damn. sorry to hear that.
yea 2factor is pretty much a must these days.
it's far to easy to phish passwords and accounts.

you may get lucky, but more often than not the above is true.
there may be a way to prove your location, with ip address, but anyone can use a vpn these days. that's the issue. so unless the hacker used your account to buy something (someone did that before with another issue like this stupidly so that was resolved for them, on xbox though) it's unlikely.
you could try getting a refund on bf2042 and rebuying it on a second account. i know it sucks. but it might be the best option to safe you the most money.

[HARDWORK36HOES]

take that steam account off of private my boy own up to your mistakes like the rest of us.

[PRAET0R1AN™]

Originally posted by |-Gaben-|:

Originally posted by Scipio009:

Yup you're right, I didn't have 2FA set up. I really hope there's some way to mediate this through an appeal.

you could try getting a refund on bf2042 and rebuying it on a second account. i know it sucks. but it might be the best option to safe you the most money.

Doing that wouldn't help him though, As above, A cheat was detected on the account.

It doesn't matter if it was the owner that cheated, All the anticheat and EA's terms of service team sees is that the account was found to be cheating and so in their eyes, For all intents and purposes the ban was justified, He needs to argue his case and try to have them overturn the ban and only do so once the account is fully protected, 2FA included.

His absolute best bet is to appeal and tell them that he didn't have 2FA enabled and that in the weeks prior he received an email(s) confirming account changes he didn't request but had deleted it/them thinking it was spam ( reasonable enough IMHO since I often mistake some legitimate emails as spam or phishing attempts too )

[....]

Why would a random person login to another persons account just to use a cheat and get banned? These storys always sound a bit weird to me.

Are you sure its a ban for cheats - if someone got into your account and it was suspicious it could also be a "safety account lock" etc.

Just contact EA directly - this is not a steam issue. Find out what happened and maybe you will get your account unbanned - i think they have a "ticket" system on their support site.

Also try to always have a different password for your e-mail than for your other accounts if you didnt do that already - its way more secure.