Game does not recognize my controller

[Cleodora Silvestri]

The game acts like my controller is not plugged in. My only option is to use my mouse to click "EXIT" as nothing else will work. Not a single button, stick or direction on the d-pad has any effect. Reinstalling had no effect.

The game is effectively broken and unusable as is.

HELP?

[FromLefcourt]

What kind of controller do you have?

You can right click Gunlocked in your Steam library and go to your controller settings. From there you can click "controller general settings" and make sure your type of controller is included. You can also try turning on or off "Steam Input." After any changes, restart Steam and see if that helps.

[Cleodora Silvestri]

Microsoft 360 wired controller, already checked those settings and they are properly mapped. It works for literally EVERY OTHER GAME in my steam library.

[FromLefcourt]

Originally posted by Drakkenmensch:

Microsoft 360 wired controller, already checked those settings and they are properly mapped. It works for literally EVERY OTHER GAME in my steam library.

I can't imagine what the conflict is. That's what I use for primary testing.

[Cleodora Silvestri]

Tried unplugging the controller, plugged back in, no change. Every game sees it except this one.

[FromLefcourt]

Originally posted by Drakkenmensch:

Tried unplugging the controller, plugged back in, no change. Every game sees it except this one.

Unfortunately this isn't a problem that I can likely solve for you. I and my testers all use Xbox 360 controllers, and I also have a generic logitech version. We can't replicate the problem. It is likely a unique conflict with something on your computer intercepting or blocking my game from accessing your controller. Whether it's another program or a driver, I can't be certain.

My only other suggestion would be to try a different USB port and/or check that you have the latest drivers. And yes, I understand other games work fine, but every game and engine can have unique issues based on an infinite number of device configurations on PC. Sorry that I can not be of more assistance. I'll continue to look into the issue.

[Cleodora Silvestri]

Okay, new information that makes things even weirder: I have a bluetooth controller that I use with my Switch and have NEVER set up with steam... yet somehow steam picked up on it and assumed that I wanted to use THAT CONTROLLER and NOTHING ELSE for Gunlocked ONLY.

So my switch BT controller works on Gunlocked DESPITE going to Big Picture Mode in steam and making SURE that my 360 controller is set up and the controller options for it are forced on.

Your guess is as good as mine here.

[FromLefcourt]

Originally posted by Drakkenmensch:

Okay, new information that makes things even weirder: I have a bluetooth controller that I use with my Switch and have NEVER set up with steam... yet somehow steam picked up on it and assumed that I wanted to use THAT CONTROLLER and NOTHING ELSE for Gunlocked ONLY.

So my switch BT controller works on Gunlocked DESPITE going to Big Picture Mode in steam and making SURE that my 360 controller is set up and the controller options for it are forced on.

Your guess is as good as mine here.

Oh, interesting. My guess would be that your computer is setting that device id to 0 (ie, the primary controller that is detected first), which is the device id Gunlocked checks for. I might be able to make an adjustment in the future that could remedy that though not immediately. I appreciate your patience with trying to figure this out.

[FromLefcourt]

Originally posted by Drakkenmensch:

Okay, new information that makes things even weirder: I have a bluetooth controller that I use with my Switch and have NEVER set up with steam... yet somehow steam picked up on it and assumed that I wanted to use THAT CONTROLLER and NOTHING ELSE for Gunlocked ONLY.

So my switch BT controller works on Gunlocked DESPITE going to Big Picture Mode in steam and making SURE that my 360 controller is set up and the controller options for it are forced on.

Your guess is as good as mine here.

I'm actually testing a small update right now that might help you with your issue. So you can use the controller you'd want to. It should make it so the game defaults to the first controller you use, instead of the first controller listed in your device. If all goes well, it should be out in a couple hours.

[Cleodora Silvestri]

Sweet! I deeply appreciate your willingness to address this bizarre issue.

[FromLefcourt]

Originally posted by Drakkenmensch:

Sweet! I deeply appreciate your willingness to address this bizarre issue.

And I appreciate you not just writing the game off immediately. I'm going to wait until morning to release the update. I'm still waiting for my testers to get back to me on the patch, and I don't want to break anything and then go to sleep, haha.

[Darkswift333]

Play it using keyboard and mouse, much better :)

[Bagfry]

I had this exact problem. I have never used a wireless controller on this pc, yet it had one assigned and the game wouldn't recognize my USB XBox 360 controller. I removed that wireless controller from bluetooth devices in the pc menu and now the 360 controller is working fine.

[S☯wn-Lﺤuꁅhtǝr]

Same been having the issue since day one same for DS4 DS5 and Xinput (xbox 360).

Driver fails to be detected till unplug the controller wait it out then plug it back in.
Soon as Game over the driver previously used just drops till the controller is plugged back in IE reset.

Game is refreshing the detected drivers when the game gets restarted then it selects one not in use.

[Digital Collective]

+1 razer wolverine ultimate controller not being recognized. It's not on my end (at least I don't think so), as the controller is recognized by all other control support steam games I own/play.

edit *went into steam settings > controller > and then added xbox and xbox additional support. This solved the issue for this game*

[FromLefcourt]

Originally posted by Digital Collective:

+1 razer wolverine ultimate controller not being recognized. It's not on my end (at least I don't think so), as the controller is recognized by all other control support steam games I own/play.

edit *went into steam settings > controller > and then added xbox and xbox additional support. This solved the issue for this game*

You found a solution before I even saw the report. Glad it worked out for you!