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Sorry to hear that your game keeps crashing.
Can you please try the troubleshooting steps {LINK REMOVED}in this article? It will help to eliminate any potential software conflicts.
Many thanks and if you have any additional questions, please let us know.
- Ubisoft Support
Can i fixed this problem: download virtual box and instaled windows 7.
What you can try is launching the game in Compatibility Mode, which can help with older titles on Windows 10. You can do this through the steps in the guide here[support.ubisoft.com]
- Ubisoft Support
I'm sorry to hear you're encountering a black screen when launching the game. Have you been able to try these PC troubleshooting steps[support.ubisoft.com] to see if these help to resolve the issue.
I would also recommend trying to launch the game in compatibility mode[support.ubisoft.com], as suggested above by UbiBaron.
If the issue still persists, please don't hesitate to update this thread.
Thanks!
- Ubisoft Support
Hey! If you are experiencing issues with the game launching please try the steps linked above by UbiBorealis.
Thank you.
- Ubisoft Support
Hi StarBear,
I'm sorry to hear that the troubleshooting steps provided did not help.
Could you submit a support ticket[support.ubi.com] and attach your system files dxdiag[support.ubi.com] and msinfo[support.ubi.com] and our Customer Support team will investigate this further for you.
- Ubisoft Support
Sorry to hear that despite following the steps previously mentioned you are unable to launch the game.
For full clarity, can I check exactly what steps you have tried both here and with support?
Many thanks,
- Ubisoft Support
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047
And this (i am using Win10):
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/running-older-ubisoft-games-on-windows-10/000063445
Support did not give any further help.