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SHREDDER

Oct 30, 2021 @ 2:06pm

it deleted the saves!

It was ok until few hours ago . Iplayed on morning evrything worked ok. Then after 2 hours pc crashed after 2 hours of gaming. When i restarted the pc and the game the load game option was gone only new game was selectable. Why?! I lost progres of 4 days!!! I was on the chef mission which is the third mission of the game after the Brainy smurf mission. And at that time i replayed some level to collect presents that i needed for some upgrades then this happend! Why?! Evrything else works fine on the pc so why did the game deleted the saves when the pc crasrhed?

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Showing 1-2 of 2 comments

76561198997299785 Nov 11, 2021 @ 1:33am

Hello,

This issue is most likely due to the save being corrupted during the PC crash. As such, it could no longer be loaded and the game ignored it. I'm very sorry for that.

This issue should be very isolated since I don't think that your PC crashes often.

If however you encounter a situation in which your PC keeps crashing during the game, please send us a ticket to the support center via this link:

{LINK REMOVED}

If you do, please include you dxdiag.txt file.

Best regards,