Cannot start a new game - Unable to Connect

[Awesomeguy002]

I cannot launch a new game. Every time I try to launch a new game, the game floats in the loading screen for a few moments before giving me a connection error message and kicking me back to the menu screen.

Funimations server status is fine, what's the deal?

[Jimmy_Buffalo]

Hey, sorry to hear you're having issues connecting.

Not sure what Funimation's servers have anything to do with What The Dub... our game servers have not had any downtime in the last 30 days.

Are you running a firewall? Using a VPN? These might be interfering with your connection. Try turning them off and reconnect. Sometimes allowing WTD to bypass the firewall can help too.

Are you using an older OS? We currently don't support Windows 7 or 8.
Windows 11 and Apple silicon support is ongoing so unforeseen issues might arise.
Worth updating your current OS as well.

If you're still having issues, try to reconnect and then quit once you get the error. After that, locate and send us your game logs. The logs can be found here:

What The Dub?!
PC: C:\Users\<username>\AppData\LocalLow\Wide Right Interactive\WhatTheDub\Player.log
Mac: ~/Library/Logs/Wide Right Interactive/What The Dub/Player.log

Attach your logs when you create a help ticket here: https://widerightgames.freshdesk.com/support/home

[Awesomeguy002]

Originally posted by Jimmy_Buffalo:

Hey, sorry to hear you're having issues connecting.

Not sure what Funimation's servers have anything to do with What The Dub... our game servers have not had any downtime in the last 30 days.

Are you running a firewall? Using a VPN? These might be interfering with your connection. Try turning them off and reconnect. Sometimes allowing WTD to bypass the firewall can help too.

Are you using an older OS? We currently don't support Windows 7 or 8.
Windows 11 and Apple silicon support is ongoing so unforeseen issues might arise.
Worth updating your current OS as well.

If you're still having issues, try to reconnect and then quit once you get the error. After that, locate and send us your game logs. The logs can be found here:

What The Dub?!
PC: C:\Users\<username>\AppData\LocalLow\Wide Right Interactive\WhatTheDub\Player.log
Mac: ~/Library/Logs/Wide Right Interactive/What The Dub/Player.log

Attach your logs when you create a help ticket here: https://widerightgames.freshdesk.com/support/home

Sorry, Funimations was a total freudian slip, I meant Wide Right's servers.

I'm not running a firewall or a VPN, I'm using Windows 10, I've verified my game files and restarted multiple time to no avail. No documentation online of this weird issue.

I sent a tech support E-Mail and waiting a response.

[Jimmy_Buffalo]

Originally posted by Awesomeguy002:

Originally posted by Jimmy_Buffalo:

Hey, sorry to hear you're having issues connecting.

Not sure what Funimation's servers have anything to do with What The Dub... our game servers have not had any downtime in the last 30 days.

Are you running a firewall? Using a VPN? These might be interfering with your connection. Try turning them off and reconnect. Sometimes allowing WTD to bypass the firewall can help too.

Are you using an older OS? We currently don't support Windows 7 or 8.
Windows 11 and Apple silicon support is ongoing so unforeseen issues might arise.
Worth updating your current OS as well.

If you're still having issues, try to reconnect and then quit once you get the error. After that, locate and send us your game logs. The logs can be found here:

What The Dub?!
PC: C:\Users\<username>\AppData\LocalLow\Wide Right Interactive\WhatTheDub\Player.log
Mac: ~/Library/Logs/Wide Right Interactive/What The Dub/Player.log

Attach your logs when you create a help ticket here: https://widerightgames.freshdesk.com/support/home

Sorry, Funimations was a total freudian slip, I meant Wide Right's servers.

I'm not running a firewall or a VPN, I'm using Windows 10, I've verified my game files and restarted multiple time to no avail. No documentation online of this weird issue.

I sent a tech support E-Mail and waiting a response.

Got it. I'll close this for now and follow up on the support ticket!