READ FIRST: Reporting Issues

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Game Does Not Start (Windows)

Usually due to anti-virus software or other security programs such as "Controlled Folder Access" turned on in Windows Security. Adding exceptions for ZEPHON executables or disabling your security software can help resolve this.

It can also be due to lingering outdated files or a malfunctioning graphics driver installation.

Verify the integrity of game files on Steam.

Reinstall your graphics drivers, performing a clean installation.
Nvidia: https://www.nvidia.com/Download/index.aspx
AMD: https://www.amd.com/en/support
Intel: https://downloadcenter.intel.com/product/80939/Graphics

If that doesn't work, delete all mods, uninstall the game, make sure the game folder is empty, and reinstall the game.

Intel CPU Stability Issues

If you're getting constant crashes and have an Intel 13th or 14th Gen CPU (codename Raptor Lake), please update your BIOS.

This is a known issue with the CPUs. See https://www.pcgamer.com/hardware/processors/intel-cpu-crashes-what-you-need-to-knowmicrocode-to-blame-but-fix-incoming-this-month-alongside-two-year-extended-warranty/ for more info.

Spurious Crashes or Graphical Glitches

If you are experiencing spurious crashes or graphical glitches, please reinstall your graphics drivers, performing a clean installation (Nvidia[www.nvidia.com], AMD[www.amd.com], Intel[downloadcenter.intel.com]). This is particularly common on laptops with outdated brand drivers.

Background Applications

Any applications running in the background may negatively affect ZEPHON. Certain applications can lead to more serious issues such as limited connectivity and game crashes. It is highly recommended that you close all background applications before launching ZEPHON to ensure the best performance and stability. After you are done playing, feel free to re-enable these applications.

Some applications may load when the operating system starts and are not obviously indicated. For example, they may not appear in the task bar but they may be among some of your active processes or services, using your system's resources. These programs may cause crashes and other difficulties when playing ZEPHON.

Please see https://eu.battle.net/support/en/article/23848 for instructions on disabling non-essential background programs and preventing background applications from silently loading when Windows starts.

Security Applications
Antivirus and firewall software can prevent legitimate programs, like ZEPHON, from installing, updating or running. Adding exceptions for ZEPHON executables or disabling your security software can help resolve these conflicts.

Note: Some security programs will continue to partially run even when disabled. They may require full uninstallation or reconfiguration to resolve.

If you are not comfortable configuring or uninstalling your security software, please contact your security software's technical support department for assistance. They may also be able to help you configure their product to not interfere with future game installation and patching. Most products have in-software or web forms for reporting false positives.

Reporting Issues

Game Logs
When reporting an issue, please make sure to include all of the game's logs and, if applicable, a save game. You can either link to them in your post or email them to [e-mail]. This will greatly help expedite a fix or further assistance.

Saved games, screen shots, configuration and log files are stored in the following locations:

• Windows: "My Documents\Proxy Studios\Zephon\"
  
• Linux: "/home/<user>/.config/Proxy Studios/Zephon/"

System Information (Windows)
Additionally you may be requested to provide a snapshot of your computer’s hardware and software configuration to help us diagnose and troubleshoot technical issues.

To obtain the DxDiag file:
1. Press Windows Key + R.
2. Type DxDiag and press Enter.
3. In the DxDiag window, click Save All Information.
4. Name the file "dxdiag" and click Save.

To obtain the MSInfo file:
1. Press Windows Key + R.
2. Type MSInfo32 and press Enter.
3. In the MSInfo diagnostic window, click File, then Export.
4. When the Export As window appears, choose Desktop.
5. Name the file "MSInfo" and click Save.