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All of the side and rear discharge mowers do the same thing unless modified with a mulch plate or collector system.
clumps of uncut grass
I just used the 7500D on two mowing jobs with the mulching hardware installed and both times the mower still left grass clippings in its wake.
I uninstalled and reinstalled the hardware and on third mowing job, it finally worked and started mulching. So yeah, I thought it was broken too but it just turned out to be operator error. Just make sure the hardware you want is installed or you'll be like me!!!