The Sultans Ascend DLC still locked after buying

[小熊警]

The Sultans Ascend DLC still locked after buying!!!!!!!!!!!!!!!

[King'NoLSe]

I got the same problem. They said to do this but it didn't work.

Please check out the troubleshooting steps in the article below:
https://support.ageofempires.com/hc/en-us/articles/360057271752-Steam-I-Redeemed-My-Key-But-the-Game-is-Not-in-my-Library

Don't forget to verify the integrity of the game files via Steam after.
If the issue persists, you may try re-installing the game and then re-download the Sultans Ascend DLC from the Steam Store.
You may also reset your Steam Client by following steps below:
Steam Reset :

1. Completely exit the Steam client.
2. Open the run dialogue by pressing Windows key + R. You can also navigate here from the start menu by typing run.
3. Type steam://flushconfig and press Enter. If asked to allow this website to open a program, please click Allow or OK.
4. Restart your computer.
5. Now launch Steam directly from the installation folder, not from a pre-existing shortcut (~C:\program files (x86)\Steam).
-The Steam application will either appear as Steam or Steam.exe depending on whether your settings show file extensions.

[Goodbye Earth]

not working for me..

[Lady Eridani]

Thank you for the reports. We are investigating an issue that after acquiring The Sultans Ascend expansion, the expansion's content is not unlocked in-game.

Please try the troubleshooting steps on our Trouble Downloading An Age IV DLC FAQ first: Trouble downloading an Age IV DLC[support.ageofempires.com]

if you still see the DLC locked after following the steps above, please reach out to our Customer Support team.