AOE4 Freezes Randomly During Matches (Not a Crash, UI Responsive but Game World Frozen)

[Preston]

Hi everyone,

I'm experiencing a weird issue in Age of Empires IV. After playing for a while — sometimes after a few matches, sometimes randomly — the game suddenly freezes. But it's not a normal crash:

The UI remains responsive: I can open the options menu, click on buildings or units, and they even make their sounds.

However, the game world itself is completely frozen: units and buildings don't move, produce, or do anything.

The options menu opens, but I can't save, load, or return to the main menu. Those buttons are greyed out or simply don't respond.

The only way out is to kill the game from Task Manager and restart it manually.

My PC has more than enough resources to run the game (CPU/GPU/RAM usage is fine). I've already tried:

Reinstalling the game

Verifying file integrity via Steam

Updating my graphics drivers

Playing with antivirus disabled

But the problem keeps happening occasionally.

Has anyone else experienced something like this? Any ideas on what might cause it? Or any logs I could check to better understand what's going wrong?

Thanks in advance!

[juansolo74]

hi,did you solve it,same thing happens to me.

[Gaben]

Hi, is there a solution for this? It happens to me almost every day, and I keep losing rank because of it.

[LiterallyDas]

Originally posted by Preston:

Hi everyone,

I'm experiencing a weird issue in Age of Empires IV. After playing for a while — sometimes after a few matches, sometimes randomly — the game suddenly freezes. But it's not a normal crash:

The UI remains responsive: I can open the options menu, click on buildings or units, and they even make their sounds.

However, the game world itself is completely frozen: units and buildings don't move, produce, or do anything.

The options menu opens, but I can't save, load, or return to the main menu. Those buttons are greyed out or simply don't respond.

The only way out is to kill the game from Task Manager and restart it manually.

My PC has more than enough resources to run the game (CPU/GPU/RAM usage is fine). I've already tried:

Reinstalling the game

Verifying file integrity via Steam

Updating my graphics drivers

Playing with antivirus disabled

But the problem keeps happening occasionally.

Has anyone else experienced something like this? Any ideas on what might cause it? Or any logs I could check to better understand what's going wrong?

Thanks in advance!

Seems problem's returned for me as well.