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I think your best bet would be to go to the official forums here: https://forums.ageofempires.com/c/age-of-empires-iv/184
Or just google Age of Empires Forums and then navigate to Age of Empires 4. From there you can make a ticket directly with their support team. I looked and it doesn't look like their dev/support team is active here, even in the bugs area. There are people there experiencing the same issue and the answer seems to be that support knows, but it can't hurt to make a support ticket.