Problems with lag, high CPU usage, and other game performance issues

[ashleylynn]

Age community, we need your help! We're looking for more information to track and investigate issues causing lag, high CPU usage, and other performance issues in Age of Empires IV.

If you've experienced anything like this, please reach out to our Customer Support team with Warning Logs and DxDiag files:

Where to locate these files: https://support.ageofempires.com/hc/en-us/articles/4408793405460-How-to-find-information-for-troubleshooting-with-Support
Contact support: https://support.ageofempires.com/hc/en-us/requests/new

Submitting support tickets helps us track current and new issues and allows our teams to investigate.

Known issues are currently being tracked here (this list not comprehensive of everything and updated as needed):
https://support.ageofempires.com/hc/en-us/articles/4408424670484

Thank you to everyone who's provided this info already!

[Soul Reaver]

İlk olarak Stug tarafından gönderildi:

For those who still have issues with hot GPUs take a look at this: https://youtu.be/Di2kiKn7dk0
works for me, hope others will find it useful

thank you, the method of limiting fps cap using nvidia control panel helped.
i can't believe devs didn't test their game performance well and are just ignoring it like this, months ago during a heat wave i almost burned my gpu, i was playing aoe4 without any fps issues but gpu was heating like fire without a reason.

[DinosaurDouzi]

When you upgrade this game, it will cause some bugs, mainly contain the issue like when you type one letter in steam text dialogue and it will show two letters. Besides, I press the shortcut keys H, it can't show me the city corner, and I press the shortcut keys of Idle economic unit it can't show me the Idle economic unit. When will you fix these problems?

[Stug]

İlk olarak Soul Reaver tarafından gönderildi:

İlk olarak Stug tarafından gönderildi:

For those who still have issues with hot GPUs take a look at this: https://youtu.be/Di2kiKn7dk0
works for me, hope others will find it useful

thank you, the method of limiting fps cap using nvidia control panel helped.
i can't believe devs didn't test their game performance well and are just ignoring it like this, months ago during a heat wave i almost burned my gpu, i was playing aoe4 without any fps issues but gpu was heating like fire without a reason.

I'm glad it helped, like and share the video other needs that help. Thanks

[Vori]

İlk olarak FreeODDFIRE tarafından gönderildi:

Cannot play game above low settings without it crashing.

12th gen 12400f CPU
Radeon RX 7600 GPU
24 Gigs of ram
650 PSU

Game says it requires a 570 GPU which is far older. Please help.

me too. i'm RX7600, and still crash every setting except lowest setting.

[Spacer]

İlk olarak Stug tarafından gönderildi:

For those who still have issues with hot GPUs take a look at this: https://youtu.be/Di2kiKn7dk0
works for me, hope others will find it useful

I was just playing a game last night and noticed my GPU getting quite warm even with the in-game limiting option enabled to 60 FPS. Going to give this a try, thank you for this.

[Stug]

İlk olarak Vori tarafından gönderildi:

İlk olarak FreeODDFIRE tarafından gönderildi:

Cannot play game above low settings without it crashing.

12th gen 12400f CPU
Radeon RX 7600 GPU
24 Gigs of ram
650 PSU

Game says it requires a 570 GPU which is far older. Please help.

me too. i'm RX7600, and still crash every setting except lowest setting.

1.Use Adrenalin software and enable>Enhanced Sync @ 60FPS -- disable Vsync in game.
2. Use to Adrenalin and look for Radeon Chill in Garphics tab set min FPS 50 Max to FPS 60.
Maybe 2nd method is easier and more effective.

[Stug]

İlk olarak Spacer tarafından gönderildi:

İlk olarak Stug tarafından gönderildi:

For those who still have issues with hot GPUs take a look at this: https://youtu.be/Di2kiKn7dk0
works for me, hope others will find it useful

I was just playing a game last night and noticed my GPU getting quite warm even with the in-game limiting option enabled to 60 FPS. Going to give this a try, thank you for this.

Any luck? if yes, like and share the video.

[cameronprice9]

The idle villager button is not working in the single player campaigns, including the hotkeys for it and idle military units

[Silverbox]

It says I am offline all the time, but here I am writing on Steam.
https://imgur.com/a/8mU5uBK

[Banfromearth999]

Win 11
CPU : 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
RAM : 16.0 GB
GPU : nvidia geforce rtx 3060 laptop gpu

The game(AOE IV) is stuck at load screen at 80%

[Xaia]

uwu ashley~

[SirArnett]

i bought DLC now my game crashes on start up oof

[RexJayden]

I am unable to move the camera at all...just can only use hotkey commands.

[High King Rables]

Game keeps crashing trying to load into skirmish/campaign the dlc update broke the game from what I can tell

[RexJayden]

İlk olarak High King Rables tarafından gönderildi:

Game keeps crashing trying to load into skirmish/campaign the dlc update broke the game from what I can tell

Agreed...I am unable to play skirmish battles as well.