Video driver issue (now resolved..ish..)

[Malahka]

Anyone else not able to load the game? Says to update drivers (done) and then i foolishy clicked on the "don't see this for 1 day". Now just crashes

[Dave]

Roll back the driver. Delete the game. Restart. Install the game. Ignore the pop up. Go

[Dave]

引用自 rasse：

I'm having the same issue. Crash no error message. Im on win 11 and newest Nvidia drivers.
Any solution for this?

Try rolling back the driver of the GPU to an earlier version. Check your directX. Etc. The usual

[Malahka]

Thanks for everyones help. The issue is my GPU won't support DX12 even though it says it does. Will show DX12 but wil support only 11_0

This is in the issues for AOE$

🛠 Check that you are Running DirectX 12 and have a Compatible GPU
Especially if you are seeing a gray-screen before the crash, check that your machine is running DirectX 12, and that your GPU is compatible with that version of DirectX as well.

Go to the Start Menu and type "dxdiag" and press Enter
On the System Tab, under System Information, look for your DirectX version number to confirm you are running DirectX version 12
Next, go to the Display Tab, under Drivers, look for your Feature Levels number
If the Feature Levels starts with 11 or lower, then your GPU may not be compatible with DirectX version 12

[tongathong]

I too am having this issue. I ran DXDIAG and the feature levels start with 12_1, 12_0, 11_1, and so on, so forth. I have done a driver upgrade as well.

EVENT VIEWER DETAILS:
Log Name: Application
Source: Application Error
Date: 11/2/2021 3:14:53 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 08SYSTEMS-NEW.corporate.bsi.com
Description:
Faulting application name: RelicCardinal.exe, version: 5.0.7274.0, time stamp: 0x616a2b32
Faulting module name: RelicCardinal.exe, version: 5.0.7274.0, time stamp: 0x616a2b32
Exception code: 0xc0000005
Fault offset: 0x00000000030ec094
Faulting process id: 0x3590
Faulting application start time: 0x01d7d01d89dd44a4
Faulting application path: D:\Games\steamapps\common\Age of Empires IV\RelicCardinal.exe
Faulting module path: D:\Games\steamapps\common\Age of Empires IV\RelicCardinal.exe
Report Id: 62894cbe-7547-4ad0-a774-39181d78d84e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-02T19:14:53.5207802Z" />
<EventRecordID>2724111</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>08SYSTEMS-NEW.corporate.bsi.com</Computer>
<Security />
</System>
<EventData>
<Data>RelicCardinal.exe</Data>
<Data>5.0.7274.0</Data>
<Data>616a2b32</Data>
<Data>RelicCardinal.exe</Data>
<Data>5.0.7274.0</Data>
<Data>616a2b32</Data>
<Data>c0000005</Data>
<Data>00000000030ec094</Data>
<Data>3590</Data>
<Data>01d7d01d89dd44a4</Data>
<Data>D:\Games\steamapps\common\Age of Empires IV\RelicCardinal.exe</Data>
<Data>D:\Games\steamapps\common\Age of Empires IV\RelicCardinal.exe</Data>
<Data>62894cbe-7547-4ad0-a774-39181d78d84e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

SYSTEM:
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name 08SYSTEMS-NEW
System Manufacturer LENOVO
System Model 80NV
System Type x64-based PC
System SKU LENOVO_MT_80NV_BU_idea_FM_Lenovo ideapad Y700-15ISK
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date LENOVO CDCN54WW, 6/13/2017
SMBIOS Version 2.8
Embedded Controller Version 1.54
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product Allsparks 5A
BaseBoard Version SDK0J40709 WIN
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
User Name BSI.COM/TLiu
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 7.78 GB
Total Virtual Memory 26.8 GB
Available Virtual Memory 15.9 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[mindochin]

how do I turn off this reminder altogether? I'm fine with the drivers, everything works, the reminder is ♥♥♥♥♥♥ up