Weird Audio Bug - stuttering/interrupting sound

[The Brave Little Longshot]

It's not the common bug you see others have reached out about with some sound volumes being lowered. My case is more that certain sounds like parts of NPC lines and certain lines from certain characters are cutting out or missing completely. Was not the case when I first got Sunbreak when it released, just started out of the blue a month ago, and I noticed it first when Chichae's line upon opening the quest log just completely gone with her mouthing the line but making no actual sound. It also happens when I try to sharpen my weapon - the first part of what my character says is completely gone, then he finishes the line - as well as certain times I get on my Palamute.

What's weirder is that all music, sound effects, etc. other than these consistently missing lines seems fine. It only occurs when I play on my laptop speakers or headphones but, strangely, seems fixed when I hook the game up to external speakers.

It happens no matter what settings I use for the audio in the options and there's no Windows setting I can find that would indicate the issue. Here's what I've tried so far, none of which has fixed the issue entirely:

• Reinstalling the game - tried multiple times, deleted folder under steamapps completely, etc.
  
• Verifying integrity of game files
  
• Not running any mods - never have used any for this game
  
• Changing ingame volume settings and sound output device
  
• Changing Windows audio settings like lowering master volume, checking sound properties, Speaker Setup (it's set to Stereo through and through), etc. per other suggestions I've seen online for those with volume issues (but my issue is different)
  
• Changing to bluetooth headphones
  
• Using an external soundbar via HDMI - weirdly, this actually fixes the issue just while using the soundbar, but then it starts up again as soon as I go back to my laptop speakers/headphones
  
• Starting a new save file - I saw this helped for someone with the same issue, oddly, but it did not help me
  
• Turning off bluetooth entirely
  
• Uninstalling and reinstalling Realtek HD Audio Drivers - when I managed to rollback drivers for Realtek to what I think was an older version, it temporarily fixed the issue today (added this 1/1/23), but then my drivers automatically updated and now the issue is back and I can't even rollback
  
• Playing another game. Yeah, that always fixes it, lol

Edit: If it helps, running on a laptop with an RTX 3070 (mobile) and AMD Ryzen 9 5900HX... Windows 10, all latest sound drivers (Realtek/Nahimic) and video drivers

Any help would be much appreciated

[アンジェル]

The Brave Little Longshot původně napsal:

Weird Audio Bug
It's not the common bug you see others have reached out about with some sound volumes being lowered. My case is more that certain sounds like parts of NPC lines and certain lines from certain characters are cutting out or missing completely. Was not the case when I first got Sunbreak when it released, just started out of the blue a month ago, and I noticed it first when Chichae's line upon opening the quest log just completely gone with her mouthing the line but making no actual sound. It also happens when I try to sharpen my weapon - the first part of what my character says is completely gone, then he finishes the line - as well as certain times I get on my Palamute.

What's weirder is that all music, sound effects, etc. other than these consistently missing lines seems fine. It only occurs when I play on my laptop speakers or headphones but, strangely, seems fixed when I hook the game up to external speakers.

It happens no matter what settings I use for the audio in the options and there's no Windows setting I can find that would indicate the issue. Here's what I've tried so far, none of which has fixed the issue entirely:

• Reinstalling the game. This fixed things very briefly, then the issue came back
  
• Verifying integrity of game files
  
• Not running any mods - never have used any for this game
  
• Changing ingame volume settings and sound output device
  
• Changing Windows audio settings like lowering master volume, checking sound properties, Speaker Setup (it's set to Stereo through and through), etc. per other suggestions I've seen online for those with volume issues (but my issue is different)
  
• Changing to bluetooth headphones
  
• Using an external soundbar via HDMI - weirdly, this kind of fixes the issue, but then it starts up again as soon as I go back to my laptop speakers/headphones
  
• Playing another game. Yeah, that always fixes it, lol

Any help would be much appreciated

Do you have a process running in the background called Nahimic?

Are you using discord with experimental features on?

[The Brave Little Longshot]

アンジェル původně napsal:

The Brave Little Longshot původně napsal:

Weird Audio Bug
It's not the common bug you see others have reached out about with some sound volumes being lowered. My case is more that certain sounds like parts of NPC lines and certain lines from certain characters are cutting out or missing completely. Was not the case when I first got Sunbreak when it released, just started out of the blue a month ago, and I noticed it first when Chichae's line upon opening the quest log just completely gone with her mouthing the line but making no actual sound. It also happens when I try to sharpen my weapon - the first part of what my character says is completely gone, then he finishes the line - as well as certain times I get on my Palamute.

What's weirder is that all music, sound effects, etc. other than these consistently missing lines seems fine. It only occurs when I play on my laptop speakers or headphones but, strangely, seems fixed when I hook the game up to external speakers.

It happens no matter what settings I use for the audio in the options and there's no Windows setting I can find that would indicate the issue. Here's what I've tried so far, none of which has fixed the issue entirely:

• Reinstalling the game. This fixed things very briefly, then the issue came back
  
• Verifying integrity of game files
  
• Not running any mods - never have used any for this game
  
• Changing ingame volume settings and sound output device
  
• Changing Windows audio settings like lowering master volume, checking sound properties, Speaker Setup (it's set to Stereo through and through), etc. per other suggestions I've seen online for those with volume issues (but my issue is different)
  
• Changing to bluetooth headphones
  
• Using an external soundbar via HDMI - weirdly, this kind of fixes the issue, but then it starts up again as soon as I go back to my laptop speakers/headphones
  
• Playing another game. Yeah, that always fixes it, lol

Any help would be much appreciated

Do you have a process running in the background called Nahimic?

Are you using discord with experimental features on?

Thanks for replying! I checked, no background process called Nahimic. I tried ending processes like HP Audio Switch, all the Realtek audio background processes, etc. and that had no affect on the issue.

I also tried disabling the experimental features in Discord and even playing without Discord running at all - did not fix the issue.

[アンジェル]

The Brave Little Longshot původně napsal:

アンジェル původně napsal:

Do you have a process running in the background called Nahimic?

Are you using discord with experimental features on?

Thanks for replying! I checked, no background process called Nahimic. I tried ending processes like HP Audio Switch, all the Realtek audio background processes, etc. and that had no affect on the issue.

I also tried disabling the experimental features in Discord and even playing without Discord running at all - did not fix the issue.

Hm... Nahimic process was a long time an issue. And it helped for many ending the task. But if that is not for you the case, it is more difficult. Let us try some things ~

a) When you create a new character on a different save game slot, does the issue persists?

b) Does the issue persists when deactivating blutooth?

To avoid misunderstandings, would you share your DxDiag which gives us an overview of your PC and eventually indicators towards issues?
https://steamcommunity.com/sharedfiles/filedetails/?id=2831340548

Since you checked on drivers, can I assume correctly you have the latest mainboard drivers for your laptop installed as well?

[Zeether]

I have this exact same issue but external speakers don't fix it at all. Talking to the girl at the quest counter should play a voice line and doesn't.

[アンジェル]

Zeether původně napsal:

I have this exact same issue but external speakers don't fix it at all. Talking to the girl at the quest counter should play a voice line and doesn't.

You should take threadstarter as role model

How to: Share Information for Troubleshooting & Get Support
https://steamcommunity.com/app/1446780/discussions/1/3725071443032067200/

[The Brave Little Longshot]

アンジェル původně napsal:

The Brave Little Longshot původně napsal:

Thanks for replying! I checked, no background process called Nahimic. I tried ending processes like HP Audio Switch, all the Realtek audio background processes, etc. and that had no affect on the issue.

I also tried disabling the experimental features in Discord and even playing without Discord running at all - did not fix the issue.

Hm... Nahimic process was a long time an issue. And it helped for many ending the task. But if that is not for you the case, it is more difficult. Let us try some things ~

a) When you create a new character on a different save game slot, does the issue persists?

b) Does the issue persists when deactivating blutooth?

To avoid misunderstandings, would you share your DxDiag which gives us an overview of your PC and eventually indicators towards issues?
https://steamcommunity.com/sharedfiles/filedetails/?id=2831340548

Since you checked on drivers, can I assume correctly you have the latest mainboard drivers for your laptop installed as well?

Thanks again. I tried a new save file and also turning off bluetooth - no dice, unfortunately.

I updated the original post to keep a running list of attempted solutions so far. Oddly, completely uninstalling Realtek HD Audio Drivers via Device Manager and reinstalling a driver I found online dated Feb 2022[www.intel.com] fixed the issue until I restarted my computer, after which the drivers seem to have updated automatically and the issue is back. Now I can't even seem to rollback again, though that might be for the best as I don't know how compatible those drivers are with other games.

Here's my DxDiag[drive.google.com] - I redacted some personal info but I hope that helps. Thanks again

[アンジェル]

The Brave Little Longshot původně napsal:

アンジェル původně napsal:

Hm... Nahimic process was a long time an issue. And it helped for many ending the task. But if that is not for you the case, it is more difficult. Let us try some things ~

a) When you create a new character on a different save game slot, does the issue persists?

b) Does the issue persists when deactivating blutooth?

To avoid misunderstandings, would you share your DxDiag which gives us an overview of your PC and eventually indicators towards issues?
https://steamcommunity.com/sharedfiles/filedetails/?id=2831340548

Since you checked on drivers, can I assume correctly you have the latest mainboard drivers for your laptop installed as well?

Thanks again. I tried a new save file and also turning off bluetooth - no dice, unfortunately.

I updated the original post to keep a running list of attempted solutions so far. Oddly, completely uninstalling Realtek HD Audio Drivers via Device Manager and reinstalling a driver I found online dated Feb 2022[www.intel.com] fixed the issue until I restarted my computer, after which the drivers seem to have updated automatically and the issue is back. Now I can't even seem to rollback again, though that might be for the best as I don't know how compatible those drivers are with other games.

Here's my DxDiag[drive.google.com] - I redacted some personal info but I hope that helps. Thanks again

Hm... I have definitely seen some similar issue with similar setup before. The biggest obstacle is that pseudo-hybrid-GPU where the game is especially sensitive with. But it should not cause a sound issue, should it?

The official approach would be to ensure a clean install of them using the Display Driver Uninstaller app, as mentioned in the pinned thread by the community managers.

What seems weird about your audio driver: I can see why you wrote it updated automatically. Yet it still looks weird, as the version which it has updated to, is from an older date than from the website you have linked. So the one from the website is clearly the better one aka the one intended to use by hardware support.

Oh, do not worry about DxDiag - I personally prefer if people do not randomly remove lines there, but I can understand the initial worries about personal information. It is just: the DxDiag never actually shares personal information which can ever be used to identify you. That is, unless someone name their PC like their own name. E.g. Mike Row named their PC in their network Mike Row Soft-PC.

In the DxDiag I see hints that your Laptop is definitely running on some outdated system software. I recommend to check the official HP support page for a manual update of your stuff. Why manual? Because it could be caused by some stuck services that it does not update properly. https://support.hp.com/ie-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270/model/32827271

Sometimes it is just necessary to uninstall and reinstall the stuff. In many cases it was the BIOS update which was missing. I definitely recommend a complete manual refresher except for the graphics drivers which are better downloaded from AMD/Nvidia.

There is also one more thing I like you to try. You can try it first, if you like.
https://drive.google.com/file/d/1_mwC71-9iX4tyVPj5kB2d-tM8y2QW6Zn/view?usp=share_link
Just unpack the zip in your game's folder, so that the content is in the same folder like your game's .exe

What is that good for? Well, I notice you had Xbox games installed. The Xbox software comes with something similar which runs also MHR. And it happens that they tend do be incompatible with each other, causing interference if you will.

The files inside the package makes it so that the game (MHR) has an easier time loading without affecting anything else. If it does not do anything for you, just erase the dinput8.dll and the reframework folder. They are harmless as they are. You just need to remember them when there is a new game update ~

Keep me updated with your results and good luck! And Happy New Year!

[The Brave Little Longshot]

アンジェル původně napsal:

The Brave Little Longshot původně napsal:

Thanks again. I tried a new save file and also turning off bluetooth - no dice, unfortunately.

I updated the original post to keep a running list of attempted solutions so far. Oddly, completely uninstalling Realtek HD Audio Drivers via Device Manager and reinstalling a driver I found online dated Feb 2022[www.intel.com] fixed the issue until I restarted my computer, after which the drivers seem to have updated automatically and the issue is back. Now I can't even seem to rollback again, though that might be for the best as I don't know how compatible those drivers are with other games.

Here's my DxDiag[drive.google.com] - I redacted some personal info but I hope that helps. Thanks again

Hm... I have definitely seen some similar issue with similar setup before. The biggest obstacle is that pseudo-hybrid-GPU where the game is especially sensitive with. But it should not cause a sound issue, should it?

The official approach would be to ensure a clean install of them using the Display Driver Uninstaller app, as mentioned in the pinned thread by the community managers.

What seems weird about your audio driver: I can see why you wrote it updated automatically. Yet it still looks weird, as the version which it has updated to, is from an older date than from the website you have linked. So the one from the website is clearly the better one aka the one intended to use by hardware support.

Oh, do not worry about DxDiag - I personally prefer if people do not randomly remove lines there, but I can understand the initial worries about personal information. It is just: the DxDiag never actually shares personal information which can ever be used to identify you. That is, unless someone name their PC like their own name. E.g. Mike Row named their PC in their network Mike Row Soft-PC.

In the DxDiag I see hints that your Laptop is definitely running on some outdated system software. I recommend to check the official HP support page for a manual update of your stuff. Why manual? Because it could be caused by some stuck services that it does not update properly. https://support.hp.com/ie-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270/model/32827271

Sometimes it is just necessary to uninstall and reinstall the stuff. In many cases it was the BIOS update which was missing. I definitely recommend a complete manual refresher except for the graphics drivers which are better downloaded from AMD/Nvidia.

There is also one more thing I like you to try. You can try it first, if you like.
https://drive.google.com/file/d/1_mwC71-9iX4tyVPj5kB2d-tM8y2QW6Zn/view?usp=share_link
Just unpack the zip in your game's folder, so that the content is in the same folder like your game's .exe

What is that good for? Well, I notice you had Xbox games installed. The Xbox software comes with something similar which runs also MHR. And it happens that they tend do be incompatible with each other, causing interference if you will.

The files inside the package makes it so that the game (MHR) has an easier time loading without affecting anything else. If it does not do anything for you, just erase the dinput8.dll and the reframework folder. They are harmless as they are. You just need to remember them when there is a new game update ~

Keep me updated with your results and good luck! And Happy New Year!

Sorry for the reply delay and thanks a ton for sending this - I managed to *hopefully permanently* fix the issue by uninstalling my Realtek drivers and installing Realtek High-Definition (HD) Audio Driver, 6.0.8923.1 Rev.C. I have tried installing different drivers before so not sure why it works now, but I have played consistently for over a week now without issue.

Here's what's weird - my HP Support Assistant still tells me my current version of Realtek High Definition Audio is 6.0.9414.1. But I also upgraded to Windows 11 a few days ago (after playing with the sound fixed in Windows 10), so maybe that updated the drivers automatically without somehow breaking it again.

Either way, it still works, but I'll circle back if it crumples again. I'd recommend anyone else experiencing this issue consider completely uninstalling Realtek drivers and grabbing drivers manually online or seeing if Windows 11 somehow fixes it.

Happy New Year to you too and thanks again for your help!

[アンジェル]

The Brave Little Longshot původně napsal:

アンジェル původně napsal:

Hm... I have definitely seen some similar issue with similar setup before. The biggest obstacle is that pseudo-hybrid-GPU where the game is especially sensitive with. But it should not cause a sound issue, should it?

The official approach would be to ensure a clean install of them using the Display Driver Uninstaller app, as mentioned in the pinned thread by the community managers.

What seems weird about your audio driver: I can see why you wrote it updated automatically. Yet it still looks weird, as the version which it has updated to, is from an older date than from the website you have linked. So the one from the website is clearly the better one aka the one intended to use by hardware support.

Oh, do not worry about DxDiag - I personally prefer if people do not randomly remove lines there, but I can understand the initial worries about personal information. It is just: the DxDiag never actually shares personal information which can ever be used to identify you. That is, unless someone name their PC like their own name. E.g. Mike Row named their PC in their network Mike Row Soft-PC.

In the DxDiag I see hints that your Laptop is definitely running on some outdated system software. I recommend to check the official HP support page for a manual update of your stuff. Why manual? Because it could be caused by some stuck services that it does not update properly. https://support.hp.com/ie-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270/model/32827271

Sometimes it is just necessary to uninstall and reinstall the stuff. In many cases it was the BIOS update which was missing. I definitely recommend a complete manual refresher except for the graphics drivers which are better downloaded from AMD/Nvidia.

There is also one more thing I like you to try. You can try it first, if you like.
https://drive.google.com/file/d/1_mwC71-9iX4tyVPj5kB2d-tM8y2QW6Zn/view?usp=share_link
Just unpack the zip in your game's folder, so that the content is in the same folder like your game's .exe

What is that good for? Well, I notice you had Xbox games installed. The Xbox software comes with something similar which runs also MHR. And it happens that they tend do be incompatible with each other, causing interference if you will.

The files inside the package makes it so that the game (MHR) has an easier time loading without affecting anything else. If it does not do anything for you, just erase the dinput8.dll and the reframework folder. They are harmless as they are. You just need to remember them when there is a new game update ~

Keep me updated with your results and good luck! And Happy New Year!

Sorry for the reply delay and thanks a ton for sending this - I managed to *hopefully permanently* fix the issue by uninstalling my Realtek drivers and installing Realtek High-Definition (HD) Audio Driver, 6.0.8923.1 Rev.C. I have tried installing different drivers before so not sure why it works now, but I have played consistently for over a week now without issue.

Here's what's weird - my HP Support Assistant still tells me my current version of Realtek High Definition Audio is 6.0.9414.1. But I also upgraded to Windows 11 a few days ago (after playing with the sound fixed in Windows 10), so maybe that updated the drivers automatically without somehow breaking it again.

Either way, it still works, but I'll circle back if it crumples again. I'd recommend anyone else experiencing this issue consider completely uninstalling Realtek drivers and grabbing drivers manually online or seeing if Windows 11 somehow fixes it.

Happy New Year to you too and thanks again for your help!

Great to read you managed to work it out! And also many thanks for sharing your solution!

Happy Hunting!

[zerinho1]

The Brave Little Longshot původně napsal:

It's not the common bug you see others have reached out about with some sound volumes being lowered. My case is more that certain sounds like parts of NPC lines and certain lines from certain characters are cutting out or missing completely. Was not the case when I first got Sunbreak when it released, just started out of the blue a month ago, and I noticed it first when Chichae's line upon opening the quest log just completely gone with her mouthing the line but making no actual sound. It also happens when I try to sharpen my weapon - the first part of what my character says is completely gone, then he finishes the line - as well as certain times I get on my Palamute.

What's weirder is that all music, sound effects, etc. other than these consistently missing lines seems fine. It only occurs when I play on my laptop speakers or headphones but, strangely, seems fixed when I hook the game up to external speakers.

It happens no matter what settings I use for the audio in the options and there's no Windows setting I can find that would indicate the issue. Here's what I've tried so far, none of which has fixed the issue entirely:

• Reinstalling the game - tried multiple times, deleted folder under steamapps completely, etc.
  
• Verifying integrity of game files
  
• Not running any mods - never have used any for this game
  
• Changing ingame volume settings and sound output device
  
• Changing Windows audio settings like lowering master volume, checking sound properties, Speaker Setup (it's set to Stereo through and through), etc. per other suggestions I've seen online for those with volume issues (but my issue is different)
  
• Changing to bluetooth headphones
  
• Using an external soundbar via HDMI - weirdly, this actually fixes the issue just while using the soundbar, but then it starts up again as soon as I go back to my laptop speakers/headphones
  
• Starting a new save file - I saw this helped for someone with the same issue, oddly, but it did not help me
  
• Turning off bluetooth entirely
  
• Uninstalling and reinstalling Realtek HD Audio Drivers - when I managed to rollback drivers for Realtek to what I think was an older version, it temporarily fixed the issue today (added this 1/1/23), but then my drivers automatically updated and now the issue is back and I can't even rollback
  
• Playing another game. Yeah, that always fixes it, lol

Edit: If it helps, running on a laptop with an RTX 3070 (mobile) and AMD Ryzen 9 5900HX... Windows 10, all latest sound drivers (Realtek/Nahimic) and video drivers

Any help would be much appreciated

AMD Driver defeituoso só voltar algumas atualizações do adrenaline driver de vídeo

[Hipster_Doofus]

I'm having this issue as on January 11th 2024. The workaround I've found is turn 3d audio on and off the sound goes back to normal.