Green Man Gaming and missing pre-order stuff

[Slizergiy]

This is more of a notification to help others more than anything, but I pre-ordered my copy of rise from the site Green Man Gaming, but my pre-order bonus stuff failed to show up on activating my code.
It sounds like GmG need to go pester Capcom for pre-order codes to give to people missing them, so if there are others who pre-ordered rise outside of steam and are missing the pre-order stuff, you may be in the same boat.

[Nauct]

That's why I just pay the extra and buy it on steam so there's no hassle

[アンジェル]

Originally posted by Nauct:

That's why I just pay the extra and buy it on steam so there's no hassle

Got my copy from humble because of charity. No issues here either.

[Slizergiy]

Hmm. I have to admit this is the first time where I have had such an issue with GmG. The others I have pre-ordered from them (Monster Hunter World and Iceborne included) had no such issue. Activated the code, and got the stuff.

For some reason Rise is being a tad difficult. In any case I have sent a ticket in with them and hopeful will be able to get a response. Still going to play the hell out of it in the meantime.

[アンジェル]

Originally posted by Slizergiy:

Hmm. I have to admit this is the first time where I have had such an issue with GmG. The others I have pre-ordered from them (Monster Hunter World and Iceborne included) had no such issue. Activated the code, and got the stuff.

For some reason Rise is being a tad difficult. In any case I have sent a ticket in with them and hopeful will be able to get a response. Still going to play the hell out of it in the meantime.

I think it is an exception. There is a reason why the shop is established for so long for whatever reasons. Maybe the deal there was just so good that they did not expect so many people buying that game.

Happens with other shops like humble too in rare cases. Then it sounds like this: "we ran out of keys and are working on getting new ones asap".

A fair or even a good deal nonetheless with third party vendors.

[DemoXVX]

did you checked your ingame mail? i ordered from gmg, they gave me 1 code and that code included the preorder stuff.

[Slizergiy]

Originally posted by DemoXVX:

did you checked your ingame mail? i ordered from gmg, they gave me 1 code and that code included the preorder stuff.

Yes. I did check in the in game postman in Kamora village where I would claim the pre-order stuff from and it is not there.

For some reson the same thing has happened to my brother, but his friend from america got the pre-order stuff just fine (and we all got it from green man).

[Aura]

I got mine from Greenman Gaming the day before launch and got the pre-order stuff, when I put in the key it did say "Pre-purchase" at the end of the games name in key input bit in steam

[Village Idiot]

Originally posted by Slizergiy:

Hmm. I have to admit this is the first time where I have had such an issue with GmG. The others I have pre-ordered from them (Monster Hunter World and Iceborne included) had no such issue. Activated the code, and got the stuff.

For some reason Rise is being a tad difficult. In any case I have sent a ticket in with them and hopeful will be able to get a response. Still going to play the hell out of it in the meantime.

Nah, they've messed up pre-order codes before in the past. Some of it wasn't their fault though.

Atelier Lulua or Ryza (forgot) - MIssing pre-order code. Was provided a week or so later I believe.

Super Robot Wars 30 - Missing pre-order code. This one wasn't their fault. Bamco didn't give out the pre-order keys to GMG/Humble and other 3rd party sellers. Was provided about a week later.

[Atrum Ruina]

I reached out as a Support ticket as it appears I got a (Launch) copy rather than a (Preorder) copy as well and I don't see the Layered Armor from the mailbox. It's relatively minor but I bought it with that content partially in mind so hopefully they can remedy. Will post once I get a response.

[The Sandal Bomber ™©]

Got mine via Indiegala and no worries with pre order bonuses.

[Foolishバカ]

I got my copy from GMG and got all my pre-purchase content. In fact, I buy most of my games from GMG nowadays (they regularly have 20% off for new releases) and I never had this issue. I've been a customer with them for years.

Here is what the game looks like under "View licenses and product key activations" menu in my Steam account. Does it say it was a "pre-purchase" copy?

https://steamcommunity.com/sharedfiles/filedetails/?id=2718581188

[Kubric-khan]

I preordered a couple days before through them. I didn't get a separate code for it, but it showed up as the "Pre-order bonus Add-on content" in the DLC list instead of each item separately.

[Atrum Ruina]

Originally posted by エキス:

I got my copy from GMG and got all my pre-purchase content. In fact, I buy most of my games from GMG nowadays (they regularly have 20% off for new releases) and I never had this issue. I've been a customer with them for years.

Here is what the game looks like under "View licenses and product key activations" menu in my Steam account. Does it say it was a "pre-purchase" copy?

https://steamcommunity.com/sharedfiles/filedetails/?id=2718581188

Nope, as I mentioned in my post, it says (Launch), even though I received my key before the actual release date. Must be an issue with post-launch keys being mixed up with preorder ones. As you say, I've done a ton of preorders through them and never had an issue like this myself. Hopefully it's something they can remedy; not sure if they can provide a preorder key and it'll just activate or if I'll need to revoke existing access then activate a new key.

Hopefully they don't just tell me there's nothing to be done but we'll see.

[TimsGamingDen]

I ordered outside of steam and as always been served right :) (not greenman)
Doing it for years without the so called "hassle" that is mentioned here.
I payed 39.98 and received everything (game + pre order items) within minutes, like always.

[Blessed™]

they messed up my pre-order, but gave compensation by updating my version to the deluxe version and getting the pre-order bonuses.