MONSTER HUNTER RISE Troubleshooting & Issue Reporting Thread

[76561198153797127]

We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterRise.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterRise

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Malwarebytes[www.malwarebytes.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[www5.nohold.net]
   
7. McAfee Antivirus (Steam Support guide)
   
8. Bitdefender*[www.bitdefender.com]
   
9. ESET[support.eset.com]
   
10. Norton[support.norton.com]
    
11. Trend Micro[docs.trendmicro.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

Run DDU and uninstall old video driver.
Install the latest OEM video card driver and reboot your PC.
Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1. CPU name & model
   
2. Name / model of the desktop or laptop (if available)
   
3. Graphics card / chip model and the amount of VRAM
   
4. Video driver version number
   
5. System memory size
   
6. OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
   
7. Anti-virus software name and version
   
8. Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
   
9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
   
10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) If a crash report is generated, please attach it.

Crash reports may be generated when the game crashes.
If crash reports are generated, please send them to us. The folder where the crash report is saved will be displayed when the save is complete.

D) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
Where and when did the issue occur?
What were the character(s) doing when this issue occurred?
Did the issue resolve itself when you rebooted the game?
Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

F) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Vasco Neon]

My problem is that the RT trigger is always pressed,so when i need to talk to someone i always need to disconnect it

[kamille]

Click play, loads, then crashes Everytime.

[Crashman]

I open the game do the create a save file thing. And it says failed to save. And Im stuck in that loop and can't play because of it

[MemeXtreme]

When starting the game, i cant make a save, just says it failed to save. So cant even progress to the main menu, Some launch this is!.

[MOLBO]

starts nrmally but after the autosave settings it notifies me that it failed to save

[Rush]

Failed to save.

I've tried so much stuff.

[Piffpaff]

cant create a save file after rendering the shaders. Demo worked perfect. Release version does not

[Kyros]

Booting up the game, compiling the shaders and going through the terms of service, language and controls options works fine but when it's supposed to be creating the save file, it says failed to save. Restarting the game, rebooting PC, launching as administrator and verifying the game files does not fix it.

[Møøn]

Originally posted by CaptainMogu:

I open the game do the create a save file thing. And it says failed to save. And Im stuck in that loop and can't play because of it

same prob and nothing help, open it with admin, reinstall... pc and software full up too date

[Latte]

Having an issue with the game looping when I try to create a save. I config the game, accept the privacy terms and agreements, agree to sharing of information, and the game displays a "failed to create save" text box.

1. Reinstalling the game on my SSD, HDD, and boot drive
2. Moving the game's files in between all my drives after installation via steam
3. Disabling steam autocloud and/or overlay
4. Deleting the save file created while game is closed, and while game was running
5. Launching Steam and the game in administrator mode
6. Launching game in Win 8 compatibility mode
7. Brute forcing the menu's save creation
8. Restarting the game over and over to see if it compiling shaders was the issue
9. Restarting the game, steam and my pc to no avail.

Everything is up to date, I more than meet the recommended specs, I played the demo just fine literally this morning. Short of literally reinstalling Steam and fiddling with window's registry, I've done everything I could possibly think of for the past 2 hours. I've almost reached 1 hour of playtime from troubleshooting alone.

[Numeriku]

Unable to boot the game. Error: InstallerMessage has stopped working. The .exe isn't present inside the games folder, despite checking file integrity. Attempting a re-install now.

[[NoX]AlphaWolf113]

Same, Demo was fine on my pc so don´t blame my system or the driver or the usual other stuff. It creates a save file but is unable to read it after creation, but can override it when doing a new loop. Deleting this files change nothing cause of this.

[Limelda]

Game is just crashed twice during training hun with Error Code: 0x401 and some other codes with similar prefix

 
------------------
System Information
------------------
      Time of this report: 1/12/2022, 21:51:07
             Machine name: -
               Machine Id: -
         Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
                 Language: Russian (Regional Setting: Russian)
      System Manufacturer: ASUSTeK COMPUTER INC.
             System Model: System Product Name
                     BIOS: 0701 (type: UEFI)
                Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32678MB RAM
                Page File: 27029MB used, 7697MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.2.2
           DxDiag Version: 10.00.22000.0001 64bit Unicode
  DxDiag Previously: Crashed in Direct3D (stage 2) & DirectInput (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.

[Steam Install Folder]
D:\Programms\Steam
2022/01/12 18:45	<DIR>	         0	. 
2022/01/12 15:07	<DIR>	         0	.. 
2021/12/27 16:56		         0	.crash 
2022/01/12 18:45	<DIR>	         0	appcache 
2021/12/17 08:57	<DIR>	         0	bin 
2021/11/20 18:23	<DIR>	         0	clientui 
2022/01/12 17:16	<DIR>	         0	config 
2021/11/20 18:24	<DIR>	         0	controller_base 
2021/12/16 22:45		    374696	crashhandler.dll (v6.96.74.78)
2021/11/22 22:19		    374696	crashhandler.dll.old (v6.90.98.64)
2021/12/16 22:45		    479144	crashhandler64.dll (v6.96.74.78)
2017/06/20 06:38		    124440	CSERHelper.dll (v4.50.0.0)
2012/08/21 09:26		   3231696	d3dcompiler_46.dll (v9.30.960.9200)
2012/10/26 04:34		   3873264	d3dcompiler_46_64.dll (v9.30.9200.20546)
2022/01/12 17:00	<DIR>	         0	depotcache 
2020/09/01 21:42	<DIR>	         0	drivers 
2021/12/27 16:56	<DIR>	         0	dumps 
2021/09/06 20:49		       603	fossilize_engine_filters.json 
2021/11/20 18:24	<DIR>	         0	friends 
2021/12/16 22:45		   1452456	GameOverlayRenderer.dll (v6.96.74.78)
2022/01/12 18:51		         0	GameOverlayRenderer.log 
2021/12/16 22:45		   1759144	GameOverlayRenderer64.dll (v6.96.74.78)
2021/12/16 22:45		    386472	GameOverlayUI.exe (v6.96.74.78)
2022/01/12 17:17		         0	GameOverlayUI.exe.log 
2022/01/01 16:14		      8747	GameOverlayUI.exe.log.last 
2021/09/09 05:53		   2579656	GfnRuntimeSdk.dll (v1.7.3039.5783)
2021/10/15 20:20	<DIR>	         0	graphics 
2016/09/01 01:02		   1563936	icui18n.dll 
2016/09/01 01:02		   1195296	icuuc.dll 
2021/12/15 21:10		   4370344	libavcodec-58.dll 
2021/12/15 21:10		   1201576	libavformat-58.dll 
2021/12/15 21:10		    589736	libavresample-4.dll 
2021/12/15 21:10		   1291176	libavutil-56.dll 
2021/04/09 02:54		    577024	libfreetype-6.dll (v2.10.4.0)
2021/04/09 02:54		   1105920	libharfbuzz-0.dll 
2021/12/15 21:10		   1042344	libswscale-5.dll 
2019/06/20 21:41		    875520	libx264-142.dll (v0.142.0.0)
2015/03/26 21:56		    875552	libx264-142.dll.crypt 
2015/03/26 21:56		        32	libx264-142.dll.md5 
2022/01/12 14:22	<DIR>	         0	logs 
2019/06/05 23:41	<DIR>	         0	music 
2016/07/04 22:17		    266560	openvr_api.dll 
2022/01/12 15:12	<DIR>	         0	package 
2021/11/24 09:30	<DIR>	         0	public 
2021/12/17 08:57	<DIR>	         0	resource 
2021/12/15 18:48		   1094568	SDL2.dll (v2.0.19.0)
2021/04/21 18:40		    467968	SDL2_ttf.dll (v2.0.15.0)
2021/11/20 18:24	<DIR>	         0	servers 
2019/06/14 21:38	<DIR>	         0	singleapplauncher 
2019/06/06 03:44		      2048	ssfn32423881381040177 
2019/06/05 23:40		      2048	ssfn3420765396755784237 
2021/10/15 20:20	<DIR>	         0	steam 
2021/12/16 22:45		    498088	Steam.dll 
2021/12/16 22:45		   4267432	steam.exe (v6.96.74.78)
2021/11/22 22:19		   4267432	steam.exe.old (v6.90.98.64)
2021/12/16 22:56		      4054	steam.signatures 
2014/02/14 02:04		   2882984	Steam2.dll (v2.0.2117.156)
2022/01/12 17:10	<DIR>	         0	steamapps 
2020/12/21 20:32	<DIR>	         0	steamchina 
2021/12/16 22:45		  18280872	steamclient.dll (v6.96.74.78)
2021/12/16 22:45		  21598544	steamclient64.dll (v6.96.74.78)
2021/12/16 22:45		    571304	steamerrorreporter.exe (v6.96.74.78)
2021/12/16 22:45		    654248	steamerrorreporter64.exe (v6.96.74.78)
2020/07/15 19:52		       694	SteamFossilizeVulkanLayer.json 
2020/07/15 19:52		       696	SteamFossilizeVulkanLayer64.json 
2021/12/16 22:45		    158632	SteamOverlayVulkanLayer.dll 
2020/05/29 22:31		       482	SteamOverlayVulkanLayer.json 
2021/12/16 22:45		    195496	SteamOverlayVulkanLayer64.dll 
2020/05/29 22:31		       484	SteamOverlayVulkanLayer64.json 
2021/12/17 08:57	<DIR>	         0	steamui 
2021/12/16 22:45		  13532072	SteamUI.dll (v6.96.74.78)
2021/07/01 00:44		   4765416	steamwebrtc.dll 
2021/07/01 00:44		  13031144	steamwebrtc64.dll 
2021/12/16 22:45		   9394088	streaming_client.exe (v6.96.74.78)
2020/07/11 00:07		  15230231	streaming_client.exe.log 
2020/07/10 19:34		    817174	streaming_client.exe.log.last 
2019/09/09 18:55	<DIR>	         0	tenfoot 
2013/12/24 18:41		       405	ThirdPartyLegalNotices.css 
2013/12/17 00:27		     25088	ThirdPartyLegalNotices.doc 
2019/05/06 19:37		    202978	ThirdPartyLegalNotices.html 
2021/12/16 22:45		    350120	tier0_s.dll (v6.96.74.78)
2021/12/16 22:45		    403368	tier0_s64.dll (v6.96.74.78)
2021/05/18 09:54	<DIR>	         0	ubuntu12_64 
2018/05/22 00:25		    140864	uninstall.exe (v2.10.91.91)
2022/01/12 02:46		       901	update_hosts_cached.vdf 
2020/10/31 18:50	<DIR>	         0	userdata 
2016/09/01 01:02		   4969248	v8.dll 
2021/12/16 22:45		   3795880	video.dll 
2021/12/16 22:45		    493992	VkLayer_steam_fossilize.dll 
2021/12/16 22:45		    596392	VkLayer_steam_fossilize64.dll 
2021/12/16 22:45		    389032	vstdlib_s.dll (v6.96.74.78)
2021/12/16 22:45		    503720	vstdlib_s64.dll (v6.96.74.78)
2012/01/13 18:20		    284456	WriteMiniDump.exe (v1.0.1255.558)
2020/12/04 21:09		    103424	zlib1.dll (v1.2.11.0)

[Process Directory]
C:\steam\steamapps\common\MonsterHunterRise
2022/01/12 18:51	<DIR>	         0	. 
2022/01/12 17:00	<DIR>	         0	.. 
2022/01/12 17:00		     46592	amd_ags_x64.dll 
2022/01/12 18:38		       606	config.ini 
2022/01/12 18:51	<DIR>	         0	CrashReport 
2022/01/12 17:00		 150160896	CrashReport.exe (v1.0.0.0)
2022/01/12 17:00		    144896	CrashReportDll.dll 
2022/01/12 17:10	<DIR>	         0	D3D12 
2022/01/12 17:00		       540	InstallerMessage_RunlScript.vdf 
2022/01/12 17:00		 676333248	MonsterHunterRise.exe (v3.6.1.0)
2022/01/12 17:00		19286557315	re_chunk_000.pak 
2022/01/12 18:13	<DIR>	         0	ScreenShots 
2022/01/12 17:00		    265504	steam_api64.dll (v6.28.18.86)
2022/01/12 17:10	<DIR>	         0	Tool 

[Process Information]
C:\steam\steamapps\common\MonsterHunterRise\MonsterHunterRise.exe
ExceptionPointer: 0000000184C7AF40
ExceptionRecord:
	ExceptionCode   : C000001D
	ExceptionFlags  : 00000000
	ExceptionAddress: 0000000143242343

Settings set to max.
config.ini:

[Render]
Capability=DirectX12
LastCrashReport=
[Application]
WindowModeOption=1
ResolutionOption=246
AspectRatioOption=0
GraphicPresetOption=3
VSyncOption=1
MaxFpsOption=7
ImageQualityOption=2
TextureQualityOption=1
TextureFilteringOption=2
AmbientOcclusionOption=1
ShadowQualityOption=2
DynamicShadowOption=1
EquipShadowOption=1
DissolveOption=0
MeshQualityOption=1
AntiAliasingOption=3
VariableRateShadingOption=0
PlantSwingOption=1
MotionBlurOption=0
LensDistortionOption=0
VignettingOption=1
DepthOfFieldOption=0
FilmGrainOption=0
FilterOption=0
PreExecuteGpuName=NVIDIA GeForce RTX 2080 Ti

[Shiru]

Failed to save. Cant even progress to the main menu..

[techman]

Game crashes at healt warning screen. Always with "263 fatal D3D error (6)" message. 100% reproducable.

Specs:
1) Intel i7-4790K
2) Custom/self-made
3) Nvidia GTX 1660 6GB VRAM
4) Driver v.497.29
5) 16 GB RAM
6) Windows 10 64-bit
7) Windows defender (up to date)
8) Samsung 1920x1080 non HDR
9) generic HDMI cable
10) Europe/Finland

[Render]
PCTargetAPIFallback=Disable
Capability=DirectX12
TargetPlatform=DirectX12
UseVendorExtention=Enable
UseOptimizeShader=Disable
[Application]
WindowModeOption=2
ResolutionOption=36
AspectRatioOption=0

No crash report was generated.