MONSTER HUNTER RISE

MONSTER HUNTER RISE

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Capcom Customer Service  [vývojář] 12. led. 2022 v 11.16
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MONSTER HUNTER RISE Troubleshooting & Issue Reporting Thread
We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterRise.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterRise

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

  1. Windows Defender[support.microsoft.com]
  2. Malwarebytes[www.malwarebytes.com]
  3. Avast Antivirus[www.avast.com]
  4. AVG Antivirus[support.avg.com]
  5. Kaspersky Anti-Virus[support.kaspersky.com]
  6. Webroot SecureAnywhere[www5.nohold.net]
  7. McAfee Antivirus (Steam Support guide)
  8. Bitdefender*[www.bitdefender.com]
  9. ESET[support.eset.com]
  10. Norton[support.norton.com]
  11. Trend Micro[docs.trendmicro.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

  1. Open Bitdefender
  2. Go to the Protection tab
  3. Click “View Feature”
  4. Click the gear icon inside the “Advanced Thread Defense” box
  5. Select “Add applications to the whitelist”
  6. Browse and navigate to the .exe file
  7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

Run DDU and uninstall old video driver.
Install the latest OEM video card driver and reboot your PC.
Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

  1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
  2. Reboot your PC
  3. Open Nvidia Control Panel
  4. Click 'Manage 3D Settings'
  5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
  6. Scroll down to 'Power Management Mode'
  7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
  8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

  1. Open AMD Catalyst Control Center
  2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
  3. Click ‘Apply’
  4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

  1. If using a laptop, ensure the charger is connected
  2. Open Control Panel
  3. Select Power Options
  4. Select “Change Plan Settings”
  5. Select “Change advanced power settings”
  6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
  7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

  1. Restart your computer and launch Steam
  2. From the “Library” section, right-click on the game and select “Properties” from the menu.
  3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
  4. Steam will verify the game's files - this process may take several minutes.
  5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

  1. CPU name & model
  2. Name / model of the desktop or laptop (if available)
  3. Graphics card / chip model and the amount of VRAM
  4. Video driver version number
  5. System memory size
  6. OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
  7. Anti-virus software name and version
  8. Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
  9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
  10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

  1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
  2. Type "dxdiag" (with or without quotes) into the box that comes up.
  3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) If a crash report is generated, please attach it.

Crash reports may be generated when the game crashes.
If crash reports are generated, please send them to us. The folder where the crash report is saved will be displayed when the save is complete.

D) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
Where and when did the issue occur?
What were the character(s) doing when this issue occurred?
Did the issue resolve itself when you rebooted the game?
Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

F) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.
Naposledy upravil Capcom Customer Service; 12. led. 2022 v 13.05
< >
Zobrazeno 331345 z 1,679 komentářů
GigaSeifer původně napsal:
Everything works great! Oh, except the textures are all screwed up, if there at all. Everything that actually does load looks like an eldritch horror beyond human comprehension.

https://steamcommunity.com/sharedfiles/filedetails/?id=2717210166

same issue here
cant save data! Please solve it
After 10/20 minutes of gameplay, game crashes and "renderdevicedx12.cpp" 274 Fatal D3D error (25) pops up
Graphics (texture) related issue

CPU : Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
GPU : MSI GeForce RTX 3080 GAMING X TRIO 10GB
Video Driver: 511.17
RAM : 16 GB Cosair Vengance 3000mhz
OS: Windows 11 Pro
Antivirus: Malwarebytes
Monitor : LG 27GL850 QHD 144hz FreeSync
Region: OCE

Dxdiag Report: https://drive.google.com/file/d/1yBS2QgdCSOdQ1jZ8270bja47WQ9bfelZ/view?usp=sharing

Graphics settings:
https://drive.google.com/file/d/167v_S6E3YAsuNo3FJbQdx2Uj2QbY57S3/view?usp=sharing

After I completed the Urgent 2 Star Quest Dead Ringer with 2 other friends online, I noticed textures in the gathering hub started swapping between low and high resolutions rapidly when moving the character and camera around. I'm not sure what the condition was that caused this to happen. I had been playing for 2 hours doing 1 star key quests. it also has happened in the village.

I have included a video of what happened to me with text descriptions of the above issue.
https://drive.google.com/file/d/1eHr1Pt488xgCbHh6jxZq_HIvgVqmnldf/view?usp=sharing

I also noticed this happen to a streamer I was watching later as well. The green mossy area on the gorund near the canteen seats start flickering from low and high res textures. (https://www.twitch.tv/videos/1261841444?t=03h41m47s).
still unable to create a save
CPU name & model
Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 MHz, 2 cœur(s), 4 processeur(s) logique(s)

Graphics card / chip model and the amount of VRAM
Intel(R) HD Graphics 620, compatible Intel Corporation, NVIDIA GEFORCE
930MX

System memory size
4go

OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
Windows 10 famille x64

Anti-virus software name and version
Windows defender

Your region (continent and/or country)
Europe France

I could play 6h properly. Even joined a game in a lagombi hunt, kept at 30fps. Out of nowhere the game crashes, a capcom program pops up to send a report but it fails to. Now when I launch the game i'm stuck at the poster with 2 hunters hunting a magnamalo. The longest I've waited before leaving the game was 10min. I tried to put the game directory in the exception of the antivirus, remove the modification NVIDIA panel did, checked every update, ... Lately I've tried to use .exe as an administrator without any success. This is depressing, I preordered for once and can't even play it now. Am I to wait for an update or keep doing random things ?

Edit : apparently, the loading time required (even if the poster screen is definetly frozen : can't even move the mouse) is around 1 shower. I left the game then came back and it was good to go.
Naposledy upravil Lewis; 14. led. 2022 v 23.19
There is no option for 3840x2160p in the resolution settings. I have a 4k capable tv, I play almost every game in 4k. Is there a way to make the option appear?
I would like to report some graphical bugs:

A)
1. Ryzen 5 5600x
2. Custom built
3. NVIDIA Geforce 1070 8GB (MSI Gaming X)
4. Geforce Game Ready Driver Version 497.29
5. 16 GB DDR4
6. Windows 10 64-bit
7. Windows Defender, not additional software
8. Dell S2419HGF
9. Using Displayport, 1.2 I think.
10. Europe, Austria

B)Config.ini file:
[Render]
Capability=DirectX12
LastCrashReport=
[Application]
WindowModeOption=2
ResolutionOption=98
AspectRatioOption=0
GraphicPresetOption=2
VSyncOption=1
MaxFpsOption=4
ImageQualityOption=2
TextureQualityOption=1
TextureFilteringOption=2
AmbientOcclusionOption=1
ShadowQualityOption=2
DynamicShadowOption=1
EquipShadowOption=1
DissolveOption=0
MeshQualityOption=1
AntiAliasingOption=3
VariableRateShadingOption=1
PlantSwingOption=1
MotionBlurOption=0
LensDistortionOption=0
VignettingOption=1
DepthOfFieldOption=0
FilmGrainOption=0
FilterOption=0
PreExecuteGpuName=NVIDIA GeForce GTX 1070
[Render/Adapter]
Description=NVIDIA GeForce GTX 1070
VendorId=4318
DeviceId=7041
SubSysId=855774306
Revision=161
[Render/Display]
DisplayName=\\.\DISPLAY1
DisplayModeCount=99
DisplayMode0_Width=640
DisplayMode0_Height=480
DisplayMode0_RefreshRateNumerator=59940
DisplayMode0_RefreshRateDenominator=1000
DisplayMode1_Width=640
DisplayMode1_Height=480
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DisplayMode76_RefreshRateDenominator=1001
DisplayMode77_Width=1600
DisplayMode77_Height=1024
DisplayMode77_RefreshRateNumerator=144001
DisplayMode77_RefreshRateDenominator=1000
DisplayMode78_Width=1600
DisplayMode78_Height=1024
DisplayMode78_RefreshRateNumerator=144001
DisplayMode78_RefreshRateDenominator=1000
DisplayMode79_Width=1680
DisplayMode79_Height=1050
DisplayMode79_RefreshRateNumerator=50000
DisplayMode79_RefreshRateDenominator=1000
DisplayMode80_Width=1680
DisplayMode80_Height=1050
DisplayMode80_RefreshRateNumerator=50000
DisplayMode80_RefreshRateDenominator=1000
DisplayMode81_Width=1680
DisplayMode81_Height=1050
DisplayMode81_RefreshRateNumerator=60000
DisplayMode81_RefreshRateDenominator=1000
DisplayMode82_Width=1680
DisplayMode82_Height=1050
DisplayMode82_RefreshRateNumerator=60000
DisplayMode82_RefreshRateDenominator=1000
DisplayMode83_Width=1680
DisplayMode83_Height=1050
DisplayMode83_RefreshRateNumerator=60000
DisplayMode83_RefreshRateDenominator=1001
DisplayMode84_Width=1680
DisplayMode84_Height=1050
DisplayMode84_RefreshRateNumerator=60000
DisplayMode84_RefreshRateDenominator=1001
DisplayMode85_Width=1680
DisplayMode85_Height=1050
DisplayMode85_RefreshRateNumerator=144001
DisplayMode85_RefreshRateDenominator=1000
DisplayMode86_Width=1680
DisplayMode86_Height=1050
DisplayMode86_RefreshRateNumerator=144001
DisplayMode86_RefreshRateDenominator=1000
DisplayMode87_Width=1768
DisplayMode87_Height=992
DisplayMode87_RefreshRateNumerator=50000
DisplayMode87_RefreshRateDenominator=1000
DisplayMode88_Width=1768
DisplayMode88_Height=992
DisplayMode88_RefreshRateNumerator=50000
DisplayMode88_RefreshRateDenominator=1000
DisplayMode89_Width=1768
DisplayMode89_Height=992
DisplayMode89_RefreshRateNumerator=60000
DisplayMode89_RefreshRateDenominator=1000
DisplayMode90_Width=1768
DisplayMode90_Height=992
DisplayMode90_RefreshRateNumerator=60000
DisplayMode90_RefreshRateDenominator=1000
DisplayMode91_Width=1768
DisplayMode91_Height=992
DisplayMode91_RefreshRateNumerator=60000
DisplayMode91_RefreshRateDenominator=1001
DisplayMode92_Width=1768
DisplayMode92_Height=992
DisplayMode92_RefreshRateNumerator=60000
DisplayMode92_RefreshRateDenominator=1001
DisplayMode93_Width=1768
DisplayMode93_Height=992
DisplayMode93_RefreshRateNumerator=144001
DisplayMode93_RefreshRateDenominator=1000
DisplayMode94_Width=1768
DisplayMode94_Height=992
DisplayMode94_RefreshRateNumerator=144001
DisplayMode94_RefreshRateDenominator=1000
DisplayMode95_Width=1920
DisplayMode95_Height=1080
DisplayMode95_RefreshRateNumerator=50000
DisplayMode95_RefreshRateDenominator=1000
DisplayMode96_Width=1920
DisplayMode96_Height=1080
DisplayMode96_RefreshRateNumerator=60000
DisplayMode96_RefreshRateDenominator=1000
DisplayMode97_Width=1920
DisplayMode97_Height=1080
DisplayMode97_RefreshRateNumerator=60000
DisplayMode97_RefreshRateDenominator=1001
DisplayMode98_Width=1920
DisplayMode98_Height=1080
DisplayMode98_RefreshRateNumerator=144001
DisplayMode98_RefreshRateDenominator=1000

C) No crash.

D) Two things:
1. A sort of visible adjustment of the textures as you move towards them. Happens mostly on Shrine Ruins from what I have seen.
https://drive.google.com/file/d/1x5J-BGq02lL_FCpw5Ib-3Z90g1iGUP-X/view?usp=sharing

2. Black texture bug "chasing" you when riding a palamute on Shrine Ruins. Only happens in the Shrine ruins, in the part where there is shadow on the right side of the map from what I have tested. Happens both at day and night.
https://drive.google.com/file/d/1a5OUYJA6UVdcMSw9UMvqo__9kA2BT1Oz/view?usp=sharing

E)
1. Happens for most walls and larger objects on Shrine ruins.
2. Happens everytime I load into Shrine ruins and use the palamute in the regions shown in the video. Outside of these regions it has not occured for me.
I encountered a bug today, that changed my character's voice type from 16 to 20. It is stuck there now and can not be changed back. Hitting the "confirm" button to change a voice, just plays a voice sample.
I am unable to create or join lobbies for whatever reason since there is no error code
Fatto ogni procedura. non mi fa creare file salvataggio. assurdo
i been stuck in compiling shader for so many hours. i try every solution online.example like varity the data,go to local file set to admin,compatablity to window 8. i have done every update system stuff. i can load into game but stuck in compiling shader for so many hours.

i have around 6-7 plays hour .and not a second single was in ingame menu,creating character.

most important i still havnt able to play in the acutal ingame.didnt even able to arrive at main menu.

please fix the loading screen,compiling shaders. it load way too long more than 1 hour and still at the start of the loading bar.

1:Cpu name and model:Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
2:name/model:dynabook
3:graphic card/chip model number:intel(R) UHD Graphics 620
4: driver version :27.20.100.9416
5:system memory size: 8GB
6: os version:window 11
Naposledy upravil Seraphim Warrior; 14. led. 2022 v 7.14
unable to save data system always create a data.bin but game wont load it for some reason and keeps bringing me into a loop.
Same broken textures bug as the others, GTX 950
What in the world is the D3D Fatal Error? I've done all the troubleshooting guides but it still occurs. I loved this game so much on the Nintendo Switch though, just let me play this game again on my PC. I have 500 hours on MHW Iceborne and never encountered that D3D error :(
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